Customer Experience Assistant Manager - San Jose, CA Position Overview: The Customer Experience Assistant Manager for our San Jose, CA location will build, lead and mentor a team of dedicated ...
Customer Experience Assistant Manager - San Jose, CA Position Overview: The Customer Experience Assistant Manager for our San Jose, CA location will build, lead and mentor a team of dedicated ...
Guest Experience Assistant Manager
La Plata, MD · On-site
$22.50 - $27.75/hr
Guest Experience Assistant Manager - Dash In Location: 6670 Crain Hwy, La Plata, MD Pay: $22.50 - $27.75/hr. Position Type: Full-time | Benefits Eligible Schedule: Includes nights, weekends, holidays ...
Guest Experience Assistant Manager
La Plata, MD · On-site
$22.50 - $27.75/hr
Guest Experience Assistant Manager - Dash In Location: 6670 Crain Hwy, La Plata, MD Pay: $22.50 - $27.75/hr. Position Type: Full-time | Benefits Eligible Schedule: Includes nights, weekends, holidays ...
Patient Experience Assistant
Arlington, VA · On-site
$18.75 - $25.75/hr
As department assistant, incumbent will answer telephones and refer callers as appropriate, or ... management activities. Education: High school diploma or equivalent is preferred. Experience: One ...
Patient Experience Assistant
Arlington, VA · On-site
$18.75 - $25.75/hr
As department assistant, incumbent will answer telephones and refer callers as appropriate, or ... management activities. Education: High school diploma or equivalent is preferred. Experience: One ...
Resident Experience Assistant
Clifton, NJ · On-site
$16.50 - $18/hr
The Resident Experience Assistant is responsible for all resident activities of a given managed community including assisting coordinating all internal and external resident activities, creating the ...
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Resident Experience Assistant
Clifton, NJ · On-site
$16.50 - $18/hr
The Resident Experience Assistant is responsible for all resident activities of a given managed community including assisting coordinating all internal and external resident activities, creating the ...
Patient Experience Assistant
Arlington, VA · On-site
$18.75 - $25.50/hr
As department assistant, incumbent will answer telephones and refer callers as appropriate, or ... management activities. Education: High school diploma or equivalent is preferred. Experience: One ...
Patient Experience Assistant
Arlington, VA · On-site
$18.75 - $25.50/hr
As department assistant, incumbent will answer telephones and refer callers as appropriate, or ... management activities. Education: High school diploma or equivalent is preferred. Experience: One ...
PEOPLE EXPERIENCE ASSISTANT
Madison, WI · Hybrid
$42K - $51K/yr
WHEDA People Experience Assistant WHEDA serves Wisconsin residents and communities by working with ... manager. Application Deadline: This position will remain posted until filled. * Please note- no ...
PEOPLE EXPERIENCE ASSISTANT
Madison, WI · Hybrid
$42K - $51K/yr
WHEDA People Experience Assistant WHEDA serves Wisconsin residents and communities by working with ... manager. Application Deadline: This position will remain posted until filled. * Please note- no ...
Restaurant Assistant Managers and Crew Members
Queen Creek, AZ · On-site
$14 - $19/hr
Restaurant Assistant Manager / Crew Members (Queen Creek) Looking for crew members and experienced ... No experience is necessary for crew members Company Description Dickey's BBQ Pit was established in ...
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Restaurant Assistant Managers and Crew Members
Queen Creek, AZ · On-site
$14 - $19/hr
Restaurant Assistant Manager / Crew Members (Queen Creek) Looking for crew members and experienced ... No experience is necessary for crew members Company Description Dickey's BBQ Pit was established in ...
Restaurant Assistant Managers and Crew Members
Queen Creek, AZ · On-site
$14 - $19/hr
Restaurant Assistant Manager / Crew Members (Queen Creek) Looking for crew members and experienced ... No experience is necessary for crew members Company Description Dickey's BBQ Pit was established in ...
Quick apply
Restaurant Assistant Managers and Crew Members
Queen Creek, AZ · On-site
$14 - $19/hr
Restaurant Assistant Manager / Crew Members (Queen Creek) Looking for crew members and experienced ... No experience is necessary for crew members Company Description Dickey's BBQ Pit was established in ...
Assistant Manager
Vanderbilt, PA · On-site
... experience while serving as a key leader within the store. In partnership with the Store Manager, the Assistant Manager supports daily retail operations, including marketing and advertising ...
Assistant Manager
Vanderbilt, PA · On-site
... experience while serving as a key leader within the store. In partnership with the Store Manager, the Assistant Manager supports daily retail operations, including marketing and advertising ...
Rate of pay includes tips and is based on experience. Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store ...
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Rate of pay includes tips and is based on experience. Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store ...
Experienced Assistant Manager
West Palm Beach, FL · On-site
$18.50 - $22.25/hr
The Assistant Property Manager's primary responsibilities include motivating and encouraging the ... ValidDriversLicense * 1+ experience in property management or real estate preferred * High school ...
Experienced Assistant Manager
West Palm Beach, FL · On-site
$18.50 - $22.25/hr
The Assistant Property Manager's primary responsibilities include motivating and encouraging the ... ValidDriversLicense * 1+ experience in property management or real estate preferred * High school ...
Assistant Manager
$10 - $14/hr
Previous relevant work experience is often required. The specific amount of experience varies by ... Assistant managers need strong leadership skills to effectively supervise and guide staff ...
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Assistant Manager
$10 - $14/hr
Previous relevant work experience is often required. The specific amount of experience varies by ... Assistant managers need strong leadership skills to effectively supervise and guide staff ...
Assistant Manager
$10 - $14/hr
Previous relevant work experience is often required. The specific amount of experience varies by ... Assistant managers need strong leadership skills to effectively supervise and guide staff ...
Quick apply
Assistant Manager
$10 - $14/hr
Previous relevant work experience is often required. The specific amount of experience varies by ... Assistant managers need strong leadership skills to effectively supervise and guide staff ...
JOB SUMMARY The Guest Experience Assistant Manager - Bell & Ambassadors supports the daily operations of the Ambassadors team at Estate Yountville, ensuring a seamless and elevated guest arrival ...
JOB SUMMARY The Guest Experience Assistant Manager - Bell & Ambassadors supports the daily operations of the Ambassadors team at Estate Yountville, ensuring a seamless and elevated guest arrival ...
Employee Experience Assistant (HR)
$22.50 - $24.70/hr
ArtCenter College of Design is searching for an experienced Employee Experience Assistant (HR) to ... Calendar management for EEE leadership and EEE events, i.e., schedule and coordinate one-on-ones ...
Employee Experience Assistant (HR)
$22.50 - $24.70/hr
ArtCenter College of Design is searching for an experienced Employee Experience Assistant (HR) to ... Calendar management for EEE leadership and EEE events, i.e., schedule and coordinate one-on-ones ...
Ensure high-quality class delivery and member experience * Assist with scheduling, payroll, and ... Step in to coach classes when needed Qualifications: * 1-3 years of management, leadership, or ...
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Ensure high-quality class delivery and member experience * Assist with scheduling, payroll, and ... Step in to coach classes when needed Qualifications: * 1-3 years of management, leadership, or ...
Assistant Manager
Gallatin, TN · On-site
$40K/yr
No Experience Required - We provide training! * Biweekly Bonus Opportunities * Career Advancement ... The Assistant Manager will be responsible for ensuring smooth daily operations, maintaining ...
Assistant Manager
Gallatin, TN · On-site
$40K/yr
No Experience Required - We provide training! * Biweekly Bonus Opportunities * Career Advancement ... The Assistant Manager will be responsible for ensuring smooth daily operations, maintaining ...
Part-Time Student Experience Assistant
Bloomington, IN · On-site
$15/hr
Job Summary The Student Experience Assistant position will be responsible for the day-to-day ... Manages Nursing's inbox. * Answers and directs incoming phone calls. * Collaborates with IUSON ...
Part-Time Student Experience Assistant
Bloomington, IN · On-site
$15/hr
Job Summary The Student Experience Assistant position will be responsible for the day-to-day ... Manages Nursing's inbox. * Answers and directs incoming phone calls. * Collaborates with IUSON ...
Dental Assistant -- No Experience Needed!
Vestal, NY · On-site
$16.50 - $20/hr
Paid, hands-on training - no dental experience required * Clear path to becoming a New York State Certified Expanded Function Dental Assistant (EFDA) * Supportive, team-first environment where people ...
Dental Assistant -- No Experience Needed!
Vestal, NY · On-site
$16.50 - $20/hr
Paid, hands-on training - no dental experience required * Clear path to becoming a New York State Certified Expanded Function Dental Assistant (EFDA) * Supportive, team-first environment where people ...
Assistant Manager
Chandler, AZ · On-site
While assigned to specific shifts, the Assistant Manager, is responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift.
Assistant Manager
Chandler, AZ · On-site
While assigned to specific shifts, the Assistant Manager, is responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift.
No Experience Assistant Manager information
What challenges might someone face starting as an assistant manager with no prior experience, and how can they overcome them?
What are the key skills and qualifications needed to thrive as a No Experience Assistant Manager, and why are they important?
What is the difference between No Experience Assistant Manager vs Customer Service Supervisor?
| Aspect | No Experience Assistant Manager | Customer Service Supervisor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; on-the-job training | High school diploma; experience in customer service |
| Work Environment | Retail, hospitality, or service industries; supervisory tasks | Customer service centers, retail stores; team oversight |
| Employer & Industry Usage | Common in retail, hospitality, and service sectors | Common in retail, call centers, and hospitality |
Overall, No Experience Assistant Managers and Customer Service Supervisors often work in similar environments and industries. The main difference is that No Experience Assistant Managers are typically new to management roles with minimal experience, focusing on learning supervisory skills, while Customer Service Supervisors usually have prior customer service experience and focus on team oversight. Both roles serve to support operations and improve customer satisfaction, but the Assistant Manager position often involves broader responsibilities and potential career growth.
What is a No Experience Assistant Manager?

Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Brilliant Earth rating
7.7
Based on 14 frontline employees who took The Breakroom Quiz
5th of 28 rated jewelry retailers
Job description
Customer Experience Assistant Manager - San Jose, CA
Position Overview:
The Customer Experience Assistant Manager for our San Jose, CA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team's manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success.
This role is in person at our showroom in San Jose, CA. The ideal candidate will be able to work a full-time schedule that includes weekend days.
The targeted budget for this position is $65-$70k annually. This compensation budget range may be adjusted at any time at the discretion of the company.
Key Responsibilities:
- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
- Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
- Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
- Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
- Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
- Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care.
Specific qualifications:
- Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus
- Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams
- BA degree or equivalent preferred
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution, problem-solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communication
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with the ability to work collaboratively to achieve business goals
- Robust CRM software experience
- Entrepreneurial spirit / self-starter
- Commitment to respect and inclusion in the workplace
- Interest in socially and environmentally responsible organizations and products
What We Offer
At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
- Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
- Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
- Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
- Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
- Sales Incentive Programs. Incentive programs to recognize and reward performance.
- Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
- Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You'll receive an email when we've received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call!
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About Brilliant Earth
Sourced by ZipRecruiter
Industry
Retail
Company size
201 - 500 Employees
Headquarters location
San Francisco, CA, US
Year founded
2005