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Customer Service Leader Jobs (NOW HIRING)

Food Lion

PT Customer Service Leader

Concord, NC · On-site

Retail Operations Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates work in stores, distribution ...

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How much do customer service leader jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are Customer Service Leaders?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

What is the role of a customer service lead?

A customer service lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate daily operations, provide training, monitor performance metrics, and often use customer management tools to improve service efficiency.

How does a Customer Service Leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What is the highest paying customer service job?

The highest paying customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a deep understanding of customer relations and business operations.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

Is a CSA job stressful?

A Customer Service Leader role can be stressful due to high customer interaction, problem-solving demands, and performance targets. Managing difficult situations and maintaining quality service often require strong communication skills and the ability to handle pressure effectively.

What does a customer service leader do?

A customer service leader oversees a team responsible for managing customer interactions, resolving issues, and ensuring high service quality. They develop strategies to improve customer satisfaction, monitor team performance, and often use tools like CRM software to track interactions and outcomes.
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Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

PT Customer Service Leader (508933)

Ahold Delhaize

Blacksburg, VA

Other

Posted 2 days ago

Job description

PT Customer Service Leader

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