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Lead Customer Service Representative Jobs in Virginia

Sharecare

Lead Customer Service Rep

Richmond, VA · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.?? * Being a reliable point of contact for members by ...

parmaroil

Lead Customer Service Associate

Low Moor, VA · On-site

Lead Customer Service Associate Reports to: Store Manager/Assistant Manager As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... lead to additional opportunities within our supportive organization. If you have sophisticated ...

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Showing results 1-20

All JobsLead Customer Service Representative JobsLead Customer Service Representative Jobs in Virginia

Lead Customer Service Representative information

See Virginia salary details

$20.3K

$47.7K

$66.9K

How much do lead customer service representative jobs pay per year?

As of Aug 11, 2026, the average yearly pay for lead customer service representative in Virginia is $47,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $56,500.00 per year, depending on experience, location, and employer.

What skills do you need to be a lead customer service representative?

A lead customer service representative needs strong communication, problem-solving, and leadership skills to manage a team and handle customer issues effectively. They should also have good organizational abilities, proficiency with customer service tools, and the ability to train and motivate staff.

What is the difference between Lead Customer Service Representative vs Customer Service Supervisor?

AspectLead Customer Service RepresentativeCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma; often some supervisory or leadership training
Work EnvironmentCall centers, retail, or service departmentsCall centers, retail stores, or corporate customer service teams
Employer UsageFrontline role focusing on customer interactions and team supportOversees team performance, manages escalations, and reports to management

The main difference is that a Lead Customer Service Representative primarily handles customer interactions and supports team members, while a Customer Service Supervisor manages the team, oversees operations, and handles escalated issues. Both roles require customer service experience, but the supervisor position involves more leadership responsibilities and oversight.

What are the key skills and qualifications needed to thrive as a lead customer service representative, and why are they important?

To thrive as a Lead Customer Service Representative, you need strong interpersonal communication skills, problem-solving ability, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required. Leadership, patience, and conflict resolution are standout soft skills that help manage teams and handle complex customer situations. These capabilities ensure smooth team operations, high customer satisfaction, and effective issue resolution.

What is a lead customer service representative?

Lead Customer Service Representatives are experienced professionals who oversee and guide customer service teams. They handle complex customer inquiries, resolve escalated issues, and ensure high levels of customer satisfaction. In addition to their own customer service duties, they are responsible for training, mentoring, and supporting team members, as well as coordinating workflow and helping implement company policies. Their role is key in maintaining efficient operations and fostering a positive customer experience.

How does a lead customer service representative typically collaborate with other departments to resolve complex customer issues?

As a Lead Customer Service Representative, you frequently serve as the main point of contact between the customer service team and other departments, such as billing, technical support, or sales. When customers present complex or escalated issues, you coordinate with these teams to gather accurate information and ensure a swift resolution. This role requires strong communication and problem-solving skills, as well as the ability to advocate for the customer while balancing company policies. Effective collaboration not only helps resolve issues efficiently but also fosters stronger interdepartmental relationships and enhances the overall customer experience.
What are popular job titles related to Lead Customer Service Representative jobs in VA? For Lead Customer Service Representative jobs in VA, the most frequently searched job titles are:
Lead Customer Service Representative jobs near you
Infographic showing various Lead Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,674 per year, or $22.9 per hour.

Lead Customer Service Representative

Circle K

Martinsville, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,354 frontline employees who took The Breakroom Quiz

32nd of 46 rated convenience stores

Job description

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision

Great if you have:

  • Retail and customer service experience
  • Entry level management experience
  • Sales associate or cashiering experience
  • High School Diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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