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Manufacturing Customer Service Rep Jobs (NOW HIRING)

TCS & Associates

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Customer Service Representative in Manufacturing

Geneva, IL · On-site

$55K - $65K/yr

... site Customer Service Rep to join our small yet dynamic team. This position is available due to growth in our business. In this role, you will be the first point of contact for our manufacturing ...

AA2IT

Customer Service Representative

Anchorage, AK

$16.25 - $22.25/hr

Customer Service Representative Location: 600 E 57th Place Anchorage AK 99518 Pay Rate: 25-27/HR on ... Use the guiding principles and tools of the Manufacturing System to drive continuous improvement ...

Manufacturing Inc

Customer Service Rep

Providence, RI

$18 - $20/hr

We are seeking a detail-oriented and professional Customer Service Representative to join our team ... Join our team and take your manufacturing career to the next level. Apply today and take the first ...

ConMet

Customer Service Representative

Monroe, NC

$14.75 - $20.25/hr

Manufacturing-related CSR experience * Class 8/automotive and/or Plastics product experience * SAP (or another ERP system such as Oracle or JD Edwards) experience * Bilingual and able to read, write ...

ConMet

Customer Service Representative

Monroe, NC · On-site

$14.75 - $20.25/hr

Manufacturing-related CSR experience * Class 8/automotive and/or Plastics product experience * SAP (or another ERP system such as Oracle or JD Edwards) experience * Bilingual and able to read, write ...

Manufacturing Inc

Customer Service Rep

Warwick, RI

$20 - $22/hr

This position is for a Customer Service Representative who acts as a crucial point of contact for ... in a manufacturing environment. * Education: A High School Diploma or GED is required. An ...

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How much do manufacturing customer service rep jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Manufacturing Customer Service Rep position, and why are they important?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a Manufacturing Customer Service Rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a Manufacturing Customer Service Rep job?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

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What cities are hiring for Manufacturing Customer Service Rep jobs? Cities with the most Manufacturing Customer Service Rep job openings:
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Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative in Manufacturing

Customer Service Representative in Manufacturing

TCS & Associates

Geneva, IL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, PTO

Posted 7 days ago

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Job description

We are seeking an additional dedicated and enthusiastic on-site Customer Service Rep to join our small yet dynamic team. This position is available due to growth in our business. In this role, you will be the first point of contact for our manufacturing customers, providing exceptional service and support. Your ability to communicate effectively and address customer inquiries will be essential in fostering strong relationships and ensuring customer satisfaction. The ideal candidate will have a passion for customers and a knack for problem-solving. NO COLD CALLING INVOLVED, NO REMOTE OPTIONS, NO RELOCATIONS PLEASE

Responsibilities

  • Process new orders, check inventory, and provide product information.
  • Develop detailed quotes for all orders for existing and new clients. Showing specifications, quantities, unit pricing, cost breakdowns (including labor, materials, tooling, etc). Total costs will include all applicable taxes, warranties, delivery, discounts, etc.
  • Handle order processing, sample fulfillment, and detailed purchase order creation. Follow through with clients and all internal departments, including production.
  • Successfully handle all customer service issues that arise. Troubleshoot and conduct investigations, and research any issues clients might have with samples, orders, delivery, product quality, etc., and come to a successful resolution in a timely manner.
  • Respond promptly to customer inquiries via phone and email, ensuring a high level of service and problem resolution.
  • Answer phones as a team within the office.
  • Must be able to work independently as well as in a team..
  • Utilize software tools, including Excel, to manage customer interactions and maintain accurate records.
  • Market products effectively by understanding customer needs and providing tailored solutions.
  • Will learn to negotiate terms with customers when necessary to facilitate sales and enhance satisfaction.
  • Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.

Requirements

  • 3-5 years of proven experience in a customer service role within a manufactured product B2B company, preferring an industrial or packaging product.
  • Experience in a smaller team environment preferred.
  • Strong communication and organizational skills. Collaborative, team player with leadership skills preferred.
  • Proficiency in using MS Office, including Excel.
  • Ability to learn specialized products effectively while maintaining a positive rapport with customers. Must be proactive and resourceful - not afraid to ask questions and have strong follow-through skills.
  • Excellent negotiation skills with the ability to handle objections gracefully.
  • A proactive attitude towards problem-solving and a commitment to delivering exceptional service.
  • Upbeat and friendly personality

Company Description

We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team. We offer stability and a positive, team environment.