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Manufacturing Customer Service Rep Jobs (NOW HIRING)

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

... Customer Service Representative to join our team in a fast-paced industrial distribution ... and manufacturing customers. This role is responsible for managing customer relationships ...

Rugby Manufacturing Company

Customer Service Rep

Rugby, ND · On-site

$20 - $24/hr

Rugby Manufacturing is looking for a Customer Service Representative with computer skills and knowledge of dump body and hoist installation for our Sales Department. Starting wage is between $20.00 ...

Manufacturing Company

Customer Service Rep

Providence, RI · On-site

$18 - $20/hr

About the job Customer Service Rep We are seeking a detail-oriented and professional Customer ... Join our team and take your manufacturing career to the next level. Apply today and take the first ...

ASI Accurate Partitions

Be Seen First

Customer Service Representative (Manufacturing)

Burr Ridge, IL · On-site

$20/hr

... for manufacturing and shipping * After-Sale Customer Service o Field customer reports of freight damage and determine appropriate response. When necessary, initiate freight claims on behalf of ...

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Manufacturing Customer Service Rep information

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How much do manufacturing customer service rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a manufacturing customer service rep position?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a manufacturing customer service rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a manufacturing customer service rep?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

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Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Triangle

Minneapolis, MN • On-site

$23 - $26/hr

Full-time

Re-posted 15 days ago

Job description

Job Title: Customer Service Representative (CSR)Company: Triangle Dies & Supplies (DFC Manufacturing Group)Location: Brooklyn Park, MNJob Type: Full-time | Hourly (Non-exempt)About Triangle Dies & SuppliesTriangle Dies & Supplies is a long-standing manufacturer of steel rule cutting dies and die supplies that supports packaging and converting customers with specialized tooling solutions. We're known for delivering responsive service, strong product knowledge, and dependable turnaround times. As part of the DFC Manufacturing Group, we offer stability, growth, and the support of a broader manufacturing network.If you enjoy being the key connection between customers, sales, design/CAD, and production-and you thrive in a fast-paced, deadline-driven environment-this role is for you.Position SummaryThe Customer Service Representative (CSR) is responsible for coordinating customer orders from start to finish while ensuring accuracy, clear communication, and on-time delivery. You will serve as the primary point of contact for customers and sales reps, working closely with internal teams to keep jobs moving smoothly through the production process.Key ResponsibilitiesServe as the primary contact for customers and sales reps regarding specifications, pricing, and order statusReview incoming orders and customer-provided materials for completeness and accuracy; verify details and approvalsCoordinate job scheduling with internal production teams and outside vendors as neededCommunicate proactively throughout production to resolve issues, confirm details, and ensure customer satisfactionEnter orders, maintain job records, and manage priorities/logs to support on-time completionPartner with design/CAD teams on artwork coordination, revisions, and file readinessPrepare packing slips and shipping documentation; provide invoicing details to Accounts ReceivableSupport additional customer service and administrative tasks as needed to keep operations running smoothlyQualificationsHigh school diploma or equivalent required (Associate degree preferred)3–5 years of customer service experience (manufacturing or printing/packaging environment preferred)Strong attention to detail and organization; ability to manage multiple priorities and deadlinesExcellent communication skills (phone, email, and in-person) with a customer-first mindsetProficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn order entry/ERP systemsHelpful but not required: ability to read/interpret blueprints or CAD drawings; comfort with basic math and problem-solvingWork EnvironmentThis role is primarily in an office setting within a production environment. You may occasionally interact with the plant floor and production teams. The work is deadline-driven and requires accuracy, responsiveness, and professionalism.