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Manufacturing Customer Service Rep Jobs (NOW HIRING)

Time Manufacturing

Customer Service Representative

Woodway, TX · On-site

$14.25 - $19.50/hr

TIME Manufacturing Company Position: Parts Customer Service Representative Position reports to: Customer Service Supervisor Location: Waco, TX (on-site, this is not remote) Schedule : Monday-Friday ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for ...

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How much do manufacturing customer service rep jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Manufacturing Customer Service Rep position, and why are they important?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a Manufacturing Customer Service Rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a Manufacturing Customer Service Rep job?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

More about Manufacturing Customer Service Rep jobs
What cities are hiring for Manufacturing Customer Service Rep jobs? Cities with the most Manufacturing Customer Service Rep job openings:
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What job categories do people searching Manufacturing Customer Service Rep jobs look for? The top searched job categories for Manufacturing Customer Service Rep jobs are:
Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Manufacturing

Customer Service Representative - Manufacturing

Minerals Technologies

Slippery Rock, PA

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Key responsibilities

  • Serve as the main contact for customer inquiries via phone, email, and online systems.

  • Process customer purchase orders and enter them accurately into the ERP system.

  • Coordinate with production, scheduling, logistics, and accounting teams to ensure on-time delivery and resolve customer issues.

Job description

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company:  Minteq is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. Our relentless spirit of innovation and customer commitment sets us apart. From design and installation to the maintenance of customized solutions, we provide truly turnkey solutions that help our partners increase productivity, enhance yields, reduce downtime, and lower overall costs. 

Job Title: Customer Service Representative

Location: Slippery Rock, PA

What We Offer:

  • Competitive pay, commensurate with experience
  • Health/Dental/Vision plans
  • 401k company match
  • Life Insurance
  • Short Term Disability & Long-Term Disability
  • Educational Assistance
  • Employee Assistance Plan

Job Summary

The Customer Service Representative is responsible for managing customer orders and communications throughout the order-to-cash cycle. This role ensures accurate order entry, monitors production schedules and lead times, and coordinates with internal departments including sales, production planning, logistics, and accounting to ensure on-time delivery and customer satisfaction. The position serves as the primary point of contact for customers regarding orders, product availability, and delivery status.

Key Responsibilities

  • Serve as the main contact for customer inquiries via phone, email, and online systems.
  • Process customer purchase orders and enter them accurately into the ERP system.
  • Confirm order details including pricing, quantities, delivery dates, and shipping instructions.
  • Coordinate with production and scheduling teams to confirm product availability and manufacturing lead times.
  • Provide customers with order status updates, shipment tracking, and delivery confirmations.
  • Address and resolve customer concerns, complaints, or discrepancies in a timely manner.
  • Process order changes, returns, and credits as needed.
  • Maintain accurate customer records, order details, and documentation.
  • Support the sales team with quotes, order information, and customer communications.
  • Work with logistics and shipping teams to coordinate deliveries and resolve transportation issues.
  • Monitor open orders and proactively communicate potential delays or issues.
  • Work cross-functionally with production, quality, logistics, and accounting teams to resolve issues quickly.

Qualifications

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • 2+ years of customer service or order management experience, preferably in a manufacturing or industrial environment.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Experience with ERP systems (such as Oracle or similar) preferred.
  • Understanding of manufacturing processes, production scheduling, and lead time management is preferred.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple orders and priorities in a fast-paced environment.

 

Skills and Competencies

  • Customer-focused mindset with proactive communication
  • Strong coordination and follow-through
  • Capable of managing priorities independently
  • Ability to coordinate across production, logistics, and sales teams
  • Problem resolution and conflict management
  • Comfortable with digital collaboration

 

Working Conditions

  • Office environment within a manufacturing facility.
  • Regular communication with production, logistics, and sales teams.
  • Standard business hours with occasional need for schedule flexibility depending on customer needs.

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