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Manufacturing Customer Service Rep Jobs (NOW HIRING)

VARFLEX CORPORATION

Customer Service Representative

Rome, NY · On-site

$15.25 - $20.50/hr

Job Summary : The Customer Service Representative serves as a key point of contact between ... Experience in manufacturing, customer service, or order entry preferred * Proficiency in Microsoft ...

SBM Management Services

OH

$14.50 - $15.50/hr

Title: Customer Service Representative, Manufacturing Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles ...

CFS

Customer Service Representative

Luckey, OH · On-site

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

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How much do manufacturing customer service rep jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for manufacturing customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Manufacturing Customer Service Rep position, and why are they important?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are the typical daily responsibilities of a Manufacturing Customer Service Rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What is a Manufacturing Customer Service Rep job?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

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Manufacturing Customer Service Rep jobs near you
Customer Service Representative (Manufacturing Industry)

Customer Service Representative (Manufacturing Industry)

Precix

New Bedford, MA

$45K - $52K/yr

Other

Posted 22 days ago

Job description

This role is currently temporary to support workload and open projects. However, the potential to convert to permanent is available, depending on the project and workload progression.
Salary - $45,500 - $52,000 - this position is Salaried, non-exempt (employee receives standard 40 hours/week, but is eligible for overtime pay when additional hours are worked).
This position is responsible for being the main point of contact for the OAM (after-market O-Ring) commonly referred to as distribution and OEM (Original Equipment Manufacturing) customer base. This position is responsible for order entry, return material authorization (RMA) and initial 8D/CCR response, lead-time negotiation/presentation, and to some extent, pricing and promotion of product. In addition to working and speaking with the customer base, frequent, proactive, communication with Operations, Planning, Quality, Accounting, and Technical (Engineering/Chemistry) will be required in order to deliver the highest level of customer satisfaction and care.
DUTIES AND RESPONSIBILITIES:
• Coordinate activities with Supply Chain Manager.
• Maintain contact with customers concerning delivery information (standard and expedited) and coordination of miscellaneous needs. Handle inbound calls, faxes and email and will deliver responses via the same media and in some cases will make proactive follow-up sales-type calls making decisions and recommendations as to what course of action to pursue next.
• Run reports for Quality (QC) and the warehouse if required.
• Receive customer phone calls; provide support to customers and contractors via phone and in person.
• Run reserve reports in Discoverer and Reserve Product in SAP as instructed.
• Review Purchase Orders (Contracts) and report back to the customer for disposition.
• Check/verify cure dates per customer demands as part of the review process.
• Enter Purchase Order/releases and sends acknowledgements to the customer.
• Initiate the Return Material Authorization (RMA) and initial 8D/CCR response and process through SAP. Enter replacement orders as needed. Follow up with the Customer Services Manager regarding restocking fee.
• Follow up with Sales & Marketing and/or Customer Service Manager on all pricing discrepancies.
• Direct customers to company website to utilize site for miscellaneous transactions including stock checking, order entry, and order status.
• Assist with physical inventory counts and/or data entry.
• Provide lab reports, certificates of conformance, etc. per customer request.
• Follow up with Customer Service Manager, Sr Customer Service Rep., or Sales & Marketing on address changes/additions and customer perm note changes or additions.
• Submit DCNs (Document Change Notice) in SAP as needed.
• Complete and submit ECNs (Electronic Change Notice) and APCO request forms to technical as needed.
• Attend internal meetings/customer conference calls as needed.
• Attend customer required portal/website trainings as needed.
• Gather all documents required for internal/external audits.
• Comply with company retention policy/file documents as required.
• Perform other duties as required or requested.
Requirements
EDUCATION AND EXPERIENCE:
• High school diploma or equivalent.
• Minimum two years of customer service experience.
QUALIFICATIONS:
• Must be able to take direction/supervision and work cooperatively with others.
• Able to work in a fast-paced environment.
• Strong interpersonal skills.
• Ability to use computer and related software programs to accomplish assigned tasks.
• Proficient in Microsoft Office Suite.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Work environment consists of office environment but may have to go into manufacturing area, from time to time, which may have exposure to noise, varying temperatures, and rubber smells.
  • Routinely required to move about the facility.
  • Routinely required to keyboard and manipulate small and large objects.
  • Occasionally required to lift/move up to 25pounds.
  • Occasional travel required (less than 10% of the time)
  • Able to wear PPE: safety glasses, hearing protection, etc. as needed.
Benefits
  • Training & Development
  • Employee Assistance Program
  • Company paid holidays
  • Additional benefits available if converted to a Full-time and permanent role
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About Precix

Sourced by ZipRecruiter

Industry

Motor vehicle manufacturing

Company size

201 - 500 Employees

Headquarters location

New Bedford, MA, US

Year founded

1909

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