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Manufacturing Customer Service Rep Jobs in Ohio (NOW HIRING)

The HC Companies

Customer Service Representative

Twinsburg, OH · On-site

$15 - $20.50/hr

Customer Service Representative The Customer Service Representative is passionate about delivering ... manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box ...

schwarzpartners

$14 - $19/hr

This position will work closely with the sales, accounting, CSR's and manufacturing personnel to meet the customer's needs. Northwest Packaging truly values our employees as our greatest asset and we ...

Growscape

Customer Service Representative

Twinsburg, OH

$15 - $20.50/hr

The Customer Service Representative is passionate about delivering a professional, responsive ... manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box ...

Brenntag AG

Customer Service Representative

Hebron, OH · On-site

$14.75 - $20/hr

Customer Service Representative The Customer Service Representative is responsible for creating a ... Chemical Distribution or Manufacturing is a plus. * Must have the capacity to problem solve, work ...

Welch Packaging

Customer Service Representative

Toledo, OH · On-site

$14.25 - $19.50/hr

Manufacturing environment may be loud, hot/cold depending on season. Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by ...

Welch Packaging

Customer Service Representative

Toledo, OH · On-site

$14.75 - $20/hr

Manufacturing environment may be loud, hot/cold depending on season. Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by ...

GreenBridge

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Customer Service Representative The Customer Service Representative is responsible for ensuring ... Experience within the manufacturing industry, B2b experience a plus - small to medium sized ...

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

Domino's Pizza LLC

Customer Service Rep

Georgetown, OH · On-site

$15.25 - $20.75/hr

Customer Service Rep Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

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Manufacturing Customer Service Rep information

What is a manufacturing customer service rep?

A Manufacturing Customer Service Rep serves as the main point of contact between customers and a manufacturing company. They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.

What are the typical daily responsibilities of a manufacturing customer service rep?

As a Manufacturing Customer Service Rep, your day will often involve processing customer orders, answering product or order status inquiries, and coordinating with production and shipping teams to ensure timely delivery. You will frequently troubleshoot issues, update customers on their order progress, and resolve any discrepancies or complaints. Collaboration with colleagues in sales, logistics, and production is common as you work together to meet customer needs. This role is fast-paced and requires strong organizational skills to manage multiple accounts and tasks simultaneously, giving you valuable experience in supply chain and client relationship management.

What are the key skills and qualifications needed to thrive in a manufacturing customer service rep position?

To thrive as a Manufacturing Customer Service Rep, you need a solid understanding of manufacturing processes, product knowledge, and strong communication skills, usually supported by a high school diploma or associate degree. Familiarity with ERP systems, order management software, and CRM tools is commonly required, along with basic proficiency in Microsoft Office. Standout candidates excel in problem-solving, adaptability, and building rapport with both customers and internal teams. These skills are crucial for efficiently resolving customer inquiries and ensuring a smooth flow of information between production, sales, and clients.

What are popular job titles related to Manufacturing Customer Service Rep jobs in Ohio?

For Manufacturing Customer Service Rep jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manufacturing Customer Service Rep jobs in Ohio look for?

The top searched job categories for Manufacturing Customer Service Rep jobs in Ohio are:

What cities in Ohio are hiring for Manufacturing Customer Service Rep jobs?

Cities in Ohio with the most Manufacturing Customer Service Rep job openings:

Manufacturing Customer Service Rep jobs near you
Infographic showing various Manufacturing Customer Service Rep job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

The HC Companies

Twinsburg, OH • On-site

$15 - $20.50/hr

Other

Re-posted 20 days ago

Job description

Customer Service Representative

The Customer Service Representative is passionate about delivering a professional, responsive customer experience by managing orders, inquiries, and account details from entry through delivery. This role partners closely with the sales team and internal operations to ensure accuracy, timely communication, and effective coordination while proactively monitoring order status, resolving issues, and supporting strong customer relationships.

Key Responsibilities

  • Check inventory, price, lead time, status of delivery, product knowledge
  • Process customer orders and changes to existing orders
  • Audit sales orders entered by another CSR, confirm price, packaging, color
  • Research and process complaints/returns
  • Update customer portals
  • Coordinate and maintain customer shipping schedules
  • Coordinate information with scheduling and load planning areas and communicate customer priorities
  • Review open order reports for each customer/proactively provide order status updates
  • Assist in customer maintenance
  • Process sample requests
  • May include occasional travel to visit customers and/or trade shows
  • Project positive and professional image to customers and internal stakeholders

Qualifications

  • Bachelor's degree in business, marketing, or related field preferred. Equivalent experience also accepted.
  • 2+ years of customer service or customer support experience in a B2B environment; manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box account management strongly preferred.
  • Proven ability to manage multiple priorities while maintaining accuracy and responsiveness
  • Experience handling customer complaints, returns, and issue resolution with professionalism

Skills & Competencies

  • Computer skills including Microsoft Office (Outlook, Word, Excel) and familiarity with ERP systems, CRM platforms, and customer portals. Ability to quickly learn new systems
  • Excellent communication skills including strong written and verbal communication skills, in both phone and email interactions
  • Excellent organizational skills with the ability to prioritize multiple tasks

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