Lenexa, KS · On-site
$15 - $20.50/hr
Respond to and maintain customer service email folder Utilize different resources as needed in Thermo Fisher Scientific's intranet. Perform all the essential functions of the Order Entry ...
Lenexa, KS · On-site
$15 - $20.50/hr
Respond to and maintain customer service email folder Utilize different resources as needed in Thermo Fisher Scientific's intranet. Perform all the essential functions of the Order Entry ...
Atlanta, GA · On-site
$15.50 - $21/hr
Type email responses to customers or send letters of confirmation for reservation requests ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
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Atlanta, GA · On-site
$15.50 - $21/hr
Type email responses to customers or send letters of confirmation for reservation requests ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
Atlanta, GA · On-site
$15.50 - $21/hr
Type email responses to customers or send letters of confirmation for reservation requests ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
Atlanta, GA · On-site
$15.50 - $21/hr
Type email responses to customers or send letters of confirmation for reservation requests ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
Lenexa, KS · On-site
$15 - $20.50/hr
Respond to and maintain customer service email folder Utilize different resources as needed in Thermo Fisher Scientific's intranet. Perform all the essential functions of the Order Entry ...
Lenexa, KS · On-site
$15 - $20.50/hr
Respond to and maintain customer service email folder Utilize different resources as needed in Thermo Fisher Scientific's intranet. Perform all the essential functions of the Order Entry ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Quick apply
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
Phoenix, AZ · On-site
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
$18 - $23/hr
Receive a high volume of inbound calls and emails * Identify the reason for the customer's call, collect relevant information, and provide solutions * Use best practices in customer service ...
Quick apply
$18 - $23/hr
Receive a high volume of inbound calls and emails * Identify the reason for the customer's call, collect relevant information, and provide solutions * Use best practices in customer service ...
Atlanta, GA · On-site
$15.50 - $21/hr
Type email responses to customers or send letters of confirmation for reservation requests ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
Atlanta, GA · On-site
$15.50 - $21/hr
Type email responses to customers or send letters of confirmation for reservation requests ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
Costa Mesa, CA · On-site
$18 - $23/hr
Receive a high volume of inbound calls and emails * Identify the reason for the customer's call, collect relevant information, and provide solutions * Use best practices in customer service ...
Quick apply
Costa Mesa, CA · On-site
$18 - $23/hr
Receive a high volume of inbound calls and emails * Identify the reason for the customer's call, collect relevant information, and provide solutions * Use best practices in customer service ...
Covington, GA · On-site
$13.50 - $18.50/hr
Process all customer orders via phone, email and fax transmittal. * Process charity orders. * Monitor the Customer Service email box. * Monitor the Customer Service voice mailbox. * Manage client ...
Covington, GA · On-site
$13.50 - $18.50/hr
Process all customer orders via phone, email and fax transmittal. * Process charity orders. * Monitor the Customer Service email box. * Monitor the Customer Service voice mailbox. * Manage client ...
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Costa Mesa, CA · On-site
$18 - $23/hr
Receive a high volume of inbound calls and emails * Identify the reason for the customers call, collect relevant information, and provide solutions * Use best practices in customer service techniques ...
Quick apply
Apply Early
Costa Mesa, CA · On-site
$18 - $23/hr
Receive a high volume of inbound calls and emails * Identify the reason for the customers call, collect relevant information, and provide solutions * Use best practices in customer service techniques ...
Apply Early
Plymouth, MN · On-site
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Quick apply
Apply Early
Plymouth, MN · On-site
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Apply Early
Marion, SC · On-site
$18/hr
Monitor and reply to inbound customer service emails to resolve the needs of our customers. * Assist sales with customer relation building. * Work with production to inform customers of production ...
Marion, SC · On-site
$18/hr
Monitor and reply to inbound customer service emails to resolve the needs of our customers. * Assist sales with customer relation building. * Work with production to inform customers of production ...
Plymouth, MN · On-site
$20.50 - $23/hr
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Plymouth, MN · On-site
$20.50 - $23/hr
Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...
Spring Hill, FL · On-site
$12 - $16/hr
You will receive an email response if selected to proceed with the in-person interview. We are ... Communication/ Customer Service Skills * Insurance Verifications * Answering Phones * Referrals ...
Quick apply
Apply Early
Spring Hill, FL · On-site
$12 - $16/hr
You will receive an email response if selected to proceed with the in-person interview. We are ... Communication/ Customer Service Skills * Insurance Verifications * Answering Phones * Referrals ...
Apply Early
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
$16 - $21.50/hr
The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.
A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.
A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.
Lenexa, KS • On-site
$15 - $20.50/hr
Other
Posted 15 days ago
Key Responsibilities: Enter orders as they are received via fax, email and/or phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing. Answer customer calls through a phone queue in a professional and timely manner. Update customer information (e.g. address, billing information, etc.) and submit the information to the Data Maintenance group. Reallocate products to ship from other warehouses as necessary. Update customers with product availability information. Respond to customer inquiries via email and phone in a professional manner; provide information within the area of assignment in an efficient and timely manner. Document customer complaints in the ERP system in a timely manner to ensure customer satisfaction and problem resolution of service/product. Provide internal customer support for field sales personnel. Respond to and maintain customer service email folder Utilize different resources as needed in Thermo Fisher Scientific's intranet. Perform all the essential functions of the Order Entry Representative. Perform other duties as assigned. Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management. A Customer Service Representative (CSR) who has demonstrated the capacity for increased responsibility, based on mastery of the essential job functions, and superior performance, based on productivity and quality evaluations, may be considered advancement and add the following functions as necessary to meet the needs of the business: Act as a mentor to and provide support to less senior CSRs. Create deliveries and print invoices. Allocate products for backorders. Maintain fax server database. Respond to customer service voicemail and email requests for information including document requests for technical documents. Prepare daily/weekly reports as requested by management.
Minimum Requirements/Qualifications: Must have a high school degree or equivalent from an accredited institution Possess good communication, writing, and problem-solving skills. Possess basic knowledge in math and ability to read. At least one year inbound call center / customer service experience. Must have previous experience with Word, Outlook and Excel. Responsible for assisting the customers order entry, customer inquiries, and general data entry and reception.
