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Customer Service Email Response Jobs (NOW HIRING)

Momar

Customer Service Representative I

Atlanta, GA · On-site

$15.50 - $21/hr

Email Invoices and Process payments * Respond to emails in the Customer Service Email Workbox * RMA's for FedEx and Truckline orders * Complete credit memos and 60 Day Letters * Perform other duties ...

Mazak Optonics

Customer Service Advocate

Houston, TX · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Centella

Service Support Specialist

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor the primary service email inbox and ensure prompt resolution of customer queries and ... response times. * Assist with ordering, tracking, and expediting parts and supplies required for ...

Mazak Optonics

Customer Service Advocate

Florence, KY · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Ampcus

Customer Care Specialist (Accommodations)

Reston, VA · On-site

$17.75 - $23.50/hr

As the Services for Students with Disabilities (SSD) Customer Care Specialist you will apply your ... You will be responsible for managing escalated cases, email responses, and certain SSD specific ...

Mazak

Customer Service Advocate

Houston, TX · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Pro-Vigil Inc

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Great customer service skills such as de-escalating customers and proper email response etiquette preferred * Ability to multitask and be detailed oriented * Exhibits the ability to prioritize tasks ...

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How much do customer service email response jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer service email response?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a customer service email response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a customer service email response?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

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Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 8% Part Time, and 10% Temporary. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative I

Momar

Atlanta, GA • On-site

$15.50 - $21/hr

Other

Re-posted 2 days ago

Job description

Momar is looking for a new Customer Service Representative I!
Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family. Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for assisting both internal and external customers with orders via telephone and email.
Duties/Responsibilities:

  • First point of contact for general inquires regarding orders and products
  • Manage the shipping and routing of orders with freight carriers.
  • Accurately process and track orders until delivery. Provide proof of deliveries
  • Coordinate with other departments to resolve inquires.
  • Responsible for entering, editing, and replacing orders.
  • Email Invoices and Process payments
  • Respond to emails in the Customer Service Email Workbox
  • RMA's for FedEx and Truckline orders
  • Complete credit memos and 60 Day Letters
  • Perform other duties and special projects as assigned by management.
Required Skills/Abilities:
  • Ability to multi-task and prioritize work in a fast paced.
  • Strong organizational skills and attention to detail
  • Excellent professional verbal and written communication skills required.
  • Strong problem-solving skills
  • Ability to navigate through multiple computer applications with speed and accuracy.
Education and Experience:
  • High School Diploma or Equivalent
  • Two or more years of experience in customer service.
  • Prior database management and sales support experience.
Physical Requirements: Sedentary
  • Ability to routinely lift up and/or move 10 lbs.
  • Frequently required to sit, use hands and fingers to handle/feel items, reach with hands and arms, stoop, bend, and talk or hear.

This is an in-office position located in Atlanta, Georgia, with shift hours from 7 AM to 4 PM, Monday through Friday.
In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation to apply for a currently open position with Momar, please call and ask for the Human Resource Department or email us at hr@momar.com. EOE/F/M/Vet/Disabled. We are a VEVRAA Federal Contractor, and as such, we give priority referral to protected veterans.

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