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Customer Service Email Response Jobs (NOW HIRING)

Merchology

Customer Success Specialist

Plymouth, MN · Hybrid

Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...

Merchology

Customer Success Specialist

Plymouth, MN · On-site

$20.50 - $23/hr

Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...

Merchology

Customer Success Specialist

Plymouth, MN · On-site

Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...

Merchology

Customer Success Specialist

Plymouth, MN · Hybrid

Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...

Mobile Fleet Inc

Customer Service Agent

Marion, SC · On-site

$18/hr

Monitor and reply to inbound customer service emails to resolve the needs of our customers. * Assist sales with customer relation building. * Work with production to inform customers of production ...

Merchology

Customer Success Specialist

Plymouth, MN · On-site

Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails ... Respond to customer emails through a shared Customer Service email inbox. * Have a collaborative ...

Happy Floors

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual ...

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How much do customer service email response jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Email Response position, and why are they important?

To thrive as a Customer Service Email Response specialist, you need strong written communication skills, attention to detail, and the ability to quickly analyze and resolve customer inquiries. Familiarity with customer relationship management (CRM) systems, email ticketing platforms, and basic office software is typically important, with some employers preferring prior experience or relevant certifications. Outstanding candidates also demonstrate patience, problem-solving abilities, and a customer-focused mindset. These skills are crucial for ensuring timely, accurate, and positive interactions that enhance customer satisfaction and support business reputation.

What are some common challenges faced in a Customer Service Email Response role, and how can I overcome them?

A common challenge in this role is managing a high volume of emails while maintaining high-quality, personalized responses for each customer. You may also encounter complex or upset customers whose issues require extra attention and clear communication. Developing strong organizational skills, using templates for efficiency, and remaining calm and empathetic can help you succeed. Many companies provide training and resources to help you handle difficult situations and continuously improve your communication techniques. Over time, you'll gain strategies to manage your workload effectively and contribute to a supportive team environment.

What is a Customer Service Email Response job?

A Customer Service Email Response job involves responding to customer inquiries, complaints, and requests through email. Representatives ensure timely, professional, and helpful communication to address customer concerns and provide solutions. They may also assist with order processing, troubleshooting, and policy explanations. Strong writing skills, attention to detail, and customer-centric problem-solving are essential for success in this role.

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What cities are hiring for Customer Service Email Response jobs? Cities with the most Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
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Customer Service Email Response jobs near you
Infographic showing various Customer Service Email Response job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 21% Full Time, 72% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Success Specialist

Customer Success Specialist

Merchology

Plymouth, MN • Hybrid

Other

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago

Job description

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.


Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! 


Merchology seeks a Customer Service Specialist I for our Customer Service team. Reporting to the Customer Service Supervisor, the Customer Service Specialist I has a critical role that supports customers with order post-sale. The role fields any inquiries the customer has after their initial logo proof has been approved including order status updates, providing details regarding any out of stock or damaged products, and information on rush requests or firm deadlines. 


PRIMARY RESPONSIBILITIES

A successful Customer Service Specialist I will:

  • Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails left by customers.
  • Assist with answering New Order ticket questions that come in including status updates, rush or firm proof approvals, any order issue while their product is in production, during transit or after delivery, out of stock, and damaged product.
  • Manage and promptly address incoming emails, Slack chats, or internal tags.
  • Respond to customer emails through a shared Customer Service email inbox. 
  • Have a collaborative demeanor to build relationships and trust with customers who seek assistance with orders 
  • Complete additional projects or duties as assigned 

Requirements

  • High school diploma or GED required; Associates or Bachelors degree preferred
  • One or more years of customer service experience in retail, restaurant, sales, or office environment 
  • Friendly and team-oriented attitude to Win as a Team 
  • Demonstrated problem solving skills
  • Microsoft Office Suite proficiency
  • Efficient and detail-oriented 
  • Excellent communication skills
  • Experience with a CRM (e.g., Hubspot) preferred but not required

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

  • Generous PTO (18 days per year)*
  • 8 company-paid holidays*
  • Hybrid work schedule for select departments
  • 40 hours of paid volunteer time*
  • 401(k) with match*
  • Medical and dental insurance options, FSA, and HSA*
  • Company-paid life insurance and short-term disability*
  • Company-sponsored social events 
  • Premium brand partner discounts 
  • Employee-led Committees in Social Events, Wellness, DE&I and Giveback

* denotes full-time permanent employee benefits


LOCATION

  • 3000 Niagara Lane North, Plymouth, MN 55447
  • Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

  • Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

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