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Life Insurance Customer Service Representative Jobs

Gaines & Critzer

Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$41K - $56K/yr

Located in Chicago, we're a place where neighbors help neighbors through life's unexpected moments. We're looking for an Insurance Customer Service Representative who wants to be more than a voice on ...

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Life Insurance Customer Service Representative information

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How much do life insurance customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for life insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

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What job categories do people searching Life Insurance Customer Service Representative jobs look for?

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Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Pepin, WI • On-site

Greater Insurance Service Corp.
See more jobs at Greater Insurance Service Corp.external

$38K - $53K/yr

Full-time

Dental, Retirement, PTO

Re-posted 8 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid time off

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!
 
You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.  
 
Insurance Customer Service Representative Responsibilities
·         Responds directly and promptly to client inquiries and requests
·         Develops and maintains client service plans and manages mid-term changes
·         Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.
·         Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
·         Meets with clients as needed to review clients’ accounts as needed
·         Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
 
Insurance Customer Service Representative Required Skills
·         Strong sales and Customer Service skills
·         Excellent active listening, interpersonal, and communication skills
·         Prioritize and meet deadlines
·         Computer experience with Windows based software and general office equipment
·         Ability to work in a team based setting
·         Attention to detail
 
Insurance Customer Service Representative Education and Experience
·         High school diploma or equivalent required
·         Insurance background 
 
Insurance Customer Service Representative Licenses or Certifications
·         Active Wisconsin insurance license