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Life Insurance Customer Service Representative Jobs

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Insurance Customer Service Representative

Kennewick, WA · On-site

$19 - $23/hr

... life's unexpected moments. We're looking for an energetic, customer-focused Insurance Customer ... Service & Sales Representative who thrives in a fast-paced environment, enjoys connecting with ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

Active Life & Health Insurance License. * Previous Allstate Agency experience. * Experience with ... Monthly Customer Service Incentive Program * Sales & Cross-Sell Commissions * Recognition Awards ...

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Life Insurance Customer Service Representative information

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How much do life insurance customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for life insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is insurance customer service a good job?

A life insurance customer service representative helps clients with policy inquiries, claims, and account management, often working in an office or call center environment. The role requires strong communication skills, patience, and knowledge of insurance products, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.
More about Life Insurance Customer Service Representative jobs
What cities are hiring for Life Insurance Customer Service Representative jobs? Cities with the most Life Insurance Customer Service Representative job openings:
What job categories do people searching Life Insurance Customer Service Representative jobs look for? The top searched job categories for Life Insurance Customer Service Representative jobs are:
Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Rep

Gary Scott American Family Insurance

Milaca, MN • On-site

$16 - $19/hr

Full-time

Retirement, PTO

Posted 10 days ago

Job description

Gary Scott American Family Insurance has been serving its community since 1998. We're committed to outstanding customer service and to helping clients stay properly protected while maximizing every available discount. Here, you'll become part of a close-knit team that includes the agency owner and two full-time licensed professionals who work together to deliver exceptional service every day. The office offers a welcoming atmosphere where teamwork, professionalism, and supporting customers go hand in hand. Employees enjoy working here because the environment is supportive, the schedule respects life outside of work, and there are opportunities to grow all the way to agency ownership.

As an Insurance Customer Service Representative, you'll build relationships with customers, address their insurance needs, and ensure every interaction reflects the agency's commitment to outstanding service. You'll work closely with an experienced team that provides hands-on training, licensing assistance, mentorship, and professional development. This role is ideal for someone who enjoys helping people, values organization, and seeks a long-term career with opportunities for advancement.

  • $16 to $19 per hour base pay
  • Paid Time Off plus paid holidays
  • Monday through Friday schedule with evenings and weekends off
  • Flexible schedule with licensing assistance
  • Retirement plan and career growth opportunities

If you're looking for a position where your customer service skills are appreciated and your career can continue to grow, apply today!


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Licensing Assistance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Professional Work Environment

Team Building Activities

Employee Discounts

Personal Workspace


Responsibilities
  • Assist customers with insurance service needs
  • Build positive customer relationships
  • Provide outstanding phone support
  • Maintain accurate customer information
  • Stay organized and manage daily tasks
  • Support agency goals through teamwork

Requirements
  • Prior relevant experience
  • Outgoing and personable attitude
  • Strong organizational skills
  • Self-motivated and dependable
  • Excellent phone and computer skills
  • Reliable with strong attention to detail