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Life Insurance Customer Service Representative Jobs in Boston, MA

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

  • Medical

  • Dental

  • Vision

The Role As our first CSR, you'll be the operational backbone of the agency. You'll own the service ... Issue certificates of insurance and evidence of property * Manage renewal reviews -- pull loss runs ...

Sila Services

Customer Service Representative

Littleton, MA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Nashoba Air & BoilerWorks - Customer Service Representative Nashoba Air & BoilerWorks is Nashoba ... Benefits: Medical, Dental, and Life Insurance.401(k) with company match.Comprehensive, paid ...

Sila

Customer Service Representative

Littleton, MA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance ... Yearly Performance Reviews CUSTOMER SERVICE REPRESENTATIVE At Nashoba Air & BoilerWorks, we pride ...

U-Haul

Customer Service Representative

East Walpole, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

North Weymouth, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Hathorne, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Manpower

Customer Service Representative

Boston, MA · Hybrid

$18 - $20/hr

  • Medical

  • Dental

  • Life

  • Retirement

As a Customer Service Representative, you will be part of the Customer Support Department ... Supplemental Life Insurance * Short Term Disability Insurance * 401(k) If this is a role that ...

Posted today

Easton Select Group

Customer Service Representative

Bolton, MA · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Easton Select Group is seeking a customer-focused and detail ... Optional supplemental life insurance * Medical, dental, and vision insurance plans Equal ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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All JobsLife Insurance Customer Service Representative JobsLife Insurance Customer Service Representative Jobs in Boston, MA

Life Insurance Customer Service Representative information

See Boston, MA salary details

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How much do life insurance customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for life insurance customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

Is insurance customer service a good job?

A life insurance customer service representative helps clients with policy inquiries, claims, and account management, often working in an office or call center environment. The role requires strong communication skills, patience, and knowledge of insurance products, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.

What are popular job titles related to Life Insurance Customer Service Representative jobs in Boston, MA?

For Life Insurance Customer Service Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Life Insurance Customer Service Representative jobs in Boston, MA look for?

The top searched job categories for Life Insurance Customer Service Representative jobs in Boston, MA are:

Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Insurance Customer Service Representative

Pella Insurance Agency

Brighton, MA • On-site

$57K - $67K/yr

Full-time

PTO

Re-posted 25 days ago

Job description

Our Most Valuable Asset? You!

Pella Insurance Agency in Brighton is growing our team, and we are seeking a Full Time Customer Service Representative to grow with us! We pride ourselves on our personalized service, and we are looking for someone who wants to be a part of our already outstanding team. We are not looking for just any Customer Service Representative, we are looking for the one who is detail oriented and driven to provide exceptional, individualized service. As our new Customer Service Representative, you will be joining us to provide our clients with the right policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their business for years to come. We know that providing the best service means providing for our team first, which is why we are dedicated to helping you meet your professional goals while maintaining your work/life balance, with professional development and flexible scheduling.

If you are a team player who is ready to join an outstanding team, Apply Today!


Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Paid Time Off (PTO)


Responsibilities
  • Use your skills to create insurance quotes, shop renewals, and assist with policy changes.
  • Each interaction is an opportunity for you to educate and advise clients.
  • Utilize your exemplary attention to detail to issue insurance documentation, update client information, and assist with payments.
  • Answer client questions, problem solve, and follow up with your quality rapport building talents.

Requirements
  • Strong computer and technical skills, including Microsoft Office Suite proficiency.
  • Excellent written and verbal communication skills.
  • A detail oriented team player with a positive attitude.
  • Conduct yourself in a professional manner in all communication, including via the phone, email, and face to face.
  • Property & Casualty License a Plus!