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Life Insurance Customer Service Representative Jobs

bingoo

insurance csr

Montgomery, AL · On-site

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

The MH Group, LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

... Customer Service Representative We are looking for a temp to hire customer service representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and ...

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Life Insurance Customer Service Representative information

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How much do life insurance customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for life insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is insurance customer service a good job?

A life insurance customer service representative helps clients with policy inquiries, claims, and account management, often working in an office or call center environment. The role requires strong communication skills, patience, and knowledge of insurance products, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.
More about Life Insurance Customer Service Representative jobs
What cities are hiring for Life Insurance Customer Service Representative jobs? Cities with the most Life Insurance Customer Service Representative job openings:
What job categories do people searching Life Insurance Customer Service Representative jobs look for? The top searched job categories for Life Insurance Customer Service Representative jobs are:
Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Insurance Customer Service Representative

StaffMyAgency LLC

Austin, TX • On-site

$38K - $90K/yr

Full-time

Medical, Life

Re-posted 28 days ago

Job description

We are seeking an ambitious, outgoing, career-oriented P&C licensed Customer Service Representative/ Sales Professional to join our team. Sales and insurance experience is required. You must have excellent customer service experience. You will be speaking with customers on the phone and willing to build and develop new customer relationships and maintain existing clients.
Responsibilities
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Work with the agent to establish and meet marketing goals.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a commitment to succeed every day.
Requirements
  • English required; bilingual a plus!
  • Interest in marketing products and services based on customer needs
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Ability to multi-task
  • Ability to effectively present our products to potential clients
  • Property and Casualty licensed and willing to get Life & Health license
Benefits
  • Hourly base pay $15 - $20 depending on licensing and experience
  • Commissions and Bonus in addition to base
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