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Life Insurance Customer Service Representative Jobs

VICTORY AGENCY INC

Licensed Insurance CSR

Houston, TX · On-site

$40K/yr

... Customer Service Representative to join our team. In this role, you will be responsible for ... The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Hammes Staffing

Be Seen First

Commercial Insurance CSR

North Charleston, SC · On-site

$55K - $60K/yr

... Customer Service Representative t who brings excellent customer service skills and commercial insurance experience . If you're professional, organized, and eager to support both clients and agents ...

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How much do life insurance customer service representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for life insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Life Insurance Customer Service Representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.

What are the most common challenges faced by Life Insurance Customer Service Representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What does a Life Insurance Customer Service Representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What is the highest paid life insurance agent?

The highest paid life insurance agents typically earn commissions and bonuses that can exceed $200,000 annually, especially those with extensive experience, strong client networks, and high-value policies. Top performers often work in affluent markets and may hold professional certifications, which can contribute to higher earnings.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

More about Life Insurance Customer Service Representative jobs
What cities are hiring for Life Insurance Customer Service Representative jobs? Cities with the most Life Insurance Customer Service Representative job openings:
What job categories do people searching Life Insurance Customer Service Representative jobs look for? The top searched job categories for Life Insurance Customer Service Representative jobs are:
Life Insurance Customer Service Representative jobs near you
Licensed Preferred Insurance Customer Service Representative

Licensed Preferred Insurance Customer Service Representative

Meiers Lombardini Lemanski Insurance

East Lansing, MI • On-site

$20 - $30/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

Job description

Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. We're not just an insurance agency; we're a dedicated team committed to understanding and protecting what matters most to our clients. We're looking for someone with a warm heart and a sharp mind to join us as a P&C Licensed Preferred Personal Lines Insurance Account Manager/CSR. In this role, you'll be the friendly voice and knowledgeable expert for our policyholders. You'll guide them through their insurance needs, from managing daily account details to helping them navigate renewals and claims. We pride ourselves on offering personalized service and genuine care. If you're ready to be a vital part of a supportive team and make a real difference in the lives of our community members, we encourage you to connect with us. We can't wait to hear from you!


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekly Team Meetings

Team Building Events

Appreciation Lunches

Appreciation Recognition Awards

Employee Appreciation Gifts

401K

Employee Random Acts of Kindness

Bonus Opportunities

Education Opportunities

Paid Holidays

Business Casual Attire

Casual Fridays

Friday Hours 8-4PM

Community Involvement

Collaborative Work Environment

P&C License Assistance available


Responsibilities

Serve as the primary point of contact for personal lines policyholders, addressing inquiries and providing comprehensive support.

Manage policy renewals, including reviewing coverage, making recommendations, and processing changes.

Assist clients with claims processing, offering guidance and ensuring a smooth experience.

Accurately document all client interactions and policy details in the agency management system.

Develop and maintain strong, trusting relationships with a portfolio of clients.

Identify opportunities to cross-sell or up-sell additional relevant coverages to enhance client protection.


Requirements

Possesses an active Michigan Property and Casualty (P&C) Insurance License or in the process of obtaining one.

Demonstrated experience in a Personal Lines insurance customer service role of at least two years.

Excellent interpersonal and communication skills, both written and verbal.

A genuine passion for helping people and providing outstanding service.

Strong organizational abilities and attention to detail.

Familiarity with insurance agency management systems and standard office software.

Ability to multitask.

Excellent documentation skills.