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Life Insurance Customer Service Representative Jobs

Patrick A. Carter Insurance Agency, Inc.

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Insurance Customer Service Representative

Lenexa, KS · On-site

$42K - $65K/yr

I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs. Customer Service and Sales Representatives work to maximize positive ...

EVENSEN HUMPHREY & ASSOCIATES LLC

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Insurance Customer Service Representative CSR

Tampa, FL · On-site

$15 - $20.50/hr

Customer Service Representative WhitCo Insurance Agency - Tampa, a locally owned independent insurance agency, is seeking a highly motivated and driven individual to join our team as a Customer ...

EVENSEN HUMPHREY & ASSOCIATES LLC

Be Seen First

Insurance Customer Service Representative CSR

Tampa, FL · On-site

$15 - $20.50/hr

Customer Service Representative WhitCo Insurance Agency - Tampa, a locally owned independent insurance agency, is seeking a highly motivated and driven individual to join our team as a Customer ...

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How much do life insurance customer service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for life insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Life Insurance Customer Service Representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.

What are the most common challenges faced by Life Insurance Customer Service Representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What does a Life Insurance Customer Service Representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What is the highest paid life insurance agent?

The highest paid life insurance agents typically earn commissions and bonuses that can exceed $200,000 annually, especially those with extensive experience, strong client networks, and high-value policies. Top performers often work in affluent markets and may hold professional certifications, which can contribute to higher earnings.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

More about Life Insurance Customer Service Representative jobs
What cities are hiring for Life Insurance Customer Service Representative jobs? Cities with the most Life Insurance Customer Service Representative job openings:
What job categories do people searching Life Insurance Customer Service Representative jobs look for? The top searched job categories for Life Insurance Customer Service Representative jobs are:
Life Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

Patrick A. Carter Insurance Agency, Inc.

Lenexa, KS • On-site

$42K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

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Job description

Are you looking for a rewarding position, in a family like atmosphere that can provide the flexibility and independence that is not found in call centers? I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs.

Customer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives analyze, clarify, and resolve policy and account-related questions. They will also assist clients through the claims process as needed.

We are looking for dedicated, reliable and motivated candidates to assist in the daily servicing of our tenured insurance agency.  

Licensing will be required once position is filled but not required to apply. Agency will assist with training for insurance licensing.

Benefits package available and will be negotiated into salary.
Bonus program is also available.

Company Description

Locally owned Insurance Agency, founded in 2003. We have a large existing book of clients and are continuously growing. We strive to offer the best possible customer service in the industry by exceeding our customers' expectations.