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Life Insurance Customer Service Representative Jobs

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Insurance Customer Service Representative

Butler, PA · On-site

$36K - $49K/yr

An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work with that has amazing benefits and growth opportunities.

Bank of Colorado

Edgewater Insurance CSR

Grand Island, NE · On-site

$33K - $45K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal ... Free safe deposit box * $50,000 group term life insurance * Long term disability insurance

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Life Insurance Customer Service Representative information

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How much do life insurance customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for life insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is insurance customer service a good job?

A life insurance customer service representative helps clients with policy inquiries, claims, and account management, often working in an office or call center environment. The role requires strong communication skills, patience, and knowledge of insurance products, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.
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What cities are hiring for Life Insurance Customer Service Representative jobs? Cities with the most Life Insurance Customer Service Representative job openings:
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Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Harrison Gray Search and Consulting LLC

Eau Claire, WI • On-site

$39K - $54K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Service Representative – Commercial & Personal Lines

Harrison Gray Search has partnered with a premier independent insurance agency to find a skilled Customer Service Representative (CSR) to join their team. This administrative processing and support role is based out of their centralized office. The position is structured as a hybrid in-office role; all remote candidates must reside within driving distance of an office location. In this role, you will join a centralized Commercial Lines CSR team that supports Account Managers across the department. Unlike traditional Account Managers, CSRs do not maintain an assigned book of business. Instead, you will provide critical, shared administrative and processing support to ensure seamless daily operations.

Job Details

  • Job Type: Full-Time
  • Schedule: Monday – Friday (Enjoy your evenings off!)
  • Work Location: Eau Claire, WI (Hybrid in-office; hybrid/remote options considered if outside a reasonable commuting distance, but must be within driving distance of an office)
  • Category: Customer Service & Administrative Support

Core CSR Focus Areas

  • Processing endorsements, cancellations, and policy changes.
  • Submitting claims and conducting diligent claim follow-ups.
  • Issuing certificates of insurance.
  • Processing notary bonds and similar administrative requests.
  • Managing general service requests and documentation within the agency management system.

Key Responsibilities

Production Support & Administration

  • Applications & Proposals: Complete insurance applications in coordination with Agents, Account Executives, or Account Managers, and submit them to eligible carriers. Prepare proposals and renewal summaries.
  • System Maintenance: Keep the agency management system meticulously updated with accurate, real-time data.
  • Processing: Administer the processing and suspense of new business, renewals, cancellations, change requests, and endorsements.
  • Documentation: Prepare certificates, binders, surety bonds, and general correspondence. Complete MVR requests and trucking certificates on a scheduled rotation.
  • Office Operations: Support front-office operations by answering incoming calls, greeting visitors, and serving as a backup to the receptionist when needed. Handle basic office functions (filing, scanning, copying, and faxing).
  • Workflow Efficiency: Organize tasks and resources to meet strict deadlines, using discretion, sound judgment, and initiative guided by established procedures.

Customer Service Excellence

  • Client Satisfaction: Deliver exceptional service that consistently exceeds expectations, promoting a friendly, helpful environment for both internal team members and external clients.
  • Issue Resolution: Answer customer questions and resolve complaints in a prompt, efficient, and professional manner.
  • Collaboration: Maintain a highly collaborative and respectful attitude with all employees, clients, and vendors to support a positive, team-oriented culture.

Requirements & Qualifications

  • Experience: 3+ years of experience handling both commercial and personal insurance lines.
  • Communication: Exceptional verbal and written communication skills with a professional demeanor.
  • Operational Excellence: Strong analytical thinking, organizational skills, and a high degree of accuracy with an eye for detail.
  • Technical Savvy: Proficient in computer skills to seamlessly document and access information within digital agency systems.
  • Autonomy: Proven ability to manage multiple competing priorities efficiently and independently while following established workflows.

License and Certification Requirements

  • Insurance License: Current Wisconsin Property & Casualty Resident Intermediary license (or the immediate ability to obtain one).
  • Driver's License: A valid Wisconsin driver's license with an acceptable driving history.

Benefits & Perks

  • Health & Wellness: Comprehensive Health, Dental, and Vision insurance plans.
  • Financial Security: Retirement plan, Life insurance, and Disability insurance.
  • Family & Balance: Paid Time Off (PTO), Parental Leave, and a predictable weekday schedule.
  • Professional Growth: Hands-on training and clear pathways for career advancement.

About the Organization

Our client is one of the largest and most respected independent insurance agencies in Wisconsin, offering premier personal, commercial, and employee benefits solutions. Built on a foundational philosophy of hard work, deep loyalty, and aggressive client representation, their team spans 19 locations across the state, bringing together top-tier sales and service talent.

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