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Life Insurance Customer Service Representative Jobs in Riverside, CA

Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Dkia

FARMERS INSURANCE CSR ($12/Hour)

Tustin, CA · On-site

$12/hr

Customer Service Rep We are a Farmers Insurance Agency looking for an excellent new customer service rep to help keep all our existing clients happy. If you are ready to join this exciting team that ...

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All JobsLife Insurance Customer Service Representative JobsLife Insurance Customer Service Representative Jobs in Riverside, CA

Life Insurance Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do life insurance customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for life insurance customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

What are popular job titles related to Life Insurance Customer Service Representative jobs in Riverside, CA?

For Life Insurance Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Life Insurance Customer Service Representative jobs in Riverside, CA look for?

The top searched job categories for Life Insurance Customer Service Representative jobs in Riverside, CA are:

Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Licensed Insurance Customer Service Representative

Corona, CA • On-site

Insurance Agency
See more jobs at Insurance Agencyexternal

$23 - $26/hr

Full-time

PTO

Posted 16 days ago

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Job description


Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be the first point of contact dealing with our professional commercial clientele. This will include but not be limited to answering coverage questions, day to day servicing, contacting carriers, handling the renewal process. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Insurance Customer Service Representative responsibilities

  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Handle the entire renewal process and preparing professional proposals of insurance

Insurance Customer Service Representative qualifications

  • High school diploma or GED equivalent needed
  • Previous customer service experience required for this position
  • Knowledge of commercial lines insurance products and policies
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Excellent active listening, interpersonal, and communication skills

Company Description

Well established independent insurance agency focused on superior customer care to new and existing clientele. Our client retention is 99% and spans an average of 20 years.