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Life Insurance Customer Service Representative Jobs in Riverside, CA

gpac

CSR - Commercial Insurance

Orange, CA · On-site

$47K - $64K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a ... Stable Monday-Friday schedule with work-life balance Please feel free to forward your resume ...

gpac

CSR - Commercial Insurance

Santa Ana, CA · On-site

$46K - $63K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a ... Stable Monday-Friday schedule with work-life balance Please feel free to forward your resume ...

U-Haul

Customer Service Representative

Lake Forest, CA · On-site

$18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Ontario, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Tustin, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $18.90/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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All JobsLife Insurance Customer Service Representative JobsLife Insurance Customer Service Representative Jobs in Riverside, CA

Life Insurance Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do life insurance customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for life insurance customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

Is insurance customer service a good job?

A life insurance customer service representative helps clients with policy inquiries, claims, and account management, often working in an office or call center environment. The role requires strong communication skills, patience, and knowledge of insurance products, with typical schedules including standard business hours. It can offer stable employment and opportunities for advancement in the insurance industry.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

What does a life insurance customer service representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

What are the most common challenges faced by life insurance customer service representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What are the key skills and qualifications needed to thrive as a life insurance customer service representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.
What job categories do people searching Life Insurance Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Life Insurance Customer Service Representative jobs in Riverside, CA are:
Life Insurance Customer Service Representative jobs near you
Infographic showing various Life Insurance Customer Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative - State Farm Agent Team Member

State Farm

Orange, CA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,545 frontline employees who took The Breakroom Quiz

225th of 303 rated insurance

Job description

Benefits:
  • 401(k) 4% guaranteed match
  • Dental and Vision 100% sponsored
  • Base Salary plus commission/bonus
  • $75K Life insurance 100% sponsored
  • Weekends off
  • Opportunity for advancement
  • Paid time off

ROLE DESCRIPTION:Alex Mora - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:
  • Bilingual - Spanish required
  • 2+ years of insurance customer service experience
  • Dedicated to customer service
  • Personal Lines License
  • Able to obtain Property and Casualty License
  • Able to achieve mutually agreed upon marketing goals

BENEFITS:
  • Group health plan. $300 monthly allowance
  • $75K Life insurance 100% sponsored
  • Base Salary plus commission/bonus
  • Dental and Vision 100% sponsored
  • 401(k) 4% guaranteed match
  • Weekends Off
  • We'll pay for your license if not licensed
  • Paid time off
  • Opportunity for advancement

Compensation: $55,000.00 - $65,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Orange.
  • Our office is open Monday-Friday 8:30 am to 5:30 pm. Closed on Weekends..
  • I have been a State Farm agent since 2007.
  • We currently have 10 team members at our agency.
  • We have 110 years of combined insurance experience in our office.
  • Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, National Quality Award, Bronze Tablet, and New Agent Program Qualifier
  • Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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