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Life Insurance Customer Service Representative Jobs in Riverside, CA

gpac

CSR - Commercial Insurance

Irvine, CA

$47K - $64K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a ... Stable Monday-Friday schedule with work-life balance Please feel free to forward your resume ...

gpac

CSR - Commercial Insurance

Orange, CA

$47K - $64K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a ... Stable Monday-Friday schedule with work-life balance Please feel free to forward your resume ...

gpac

CSR - Commercial Insurance

Mission Viejo, CA

$47K - $64K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a ... Stable Monday-Friday schedule with work-life balance Please feel free to forward your resume ...

U-Haul

Customer Service Representative

Anaheim, CA

$19 - $20/hr

Customer Service Representative Forklift experience is needed. Are you a people person? Do you love ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

David Cook

Insurance Producer/CSR

Mira Loma, CA · On-site

$23 - $46/hr

We have openings for top performing Sales Representatives and Customer Service Representatives to ... Treat each customer contact as a cross-sell opportunity, which includes life, commercial, auto ...

RighTime Home Services

Customer Service Rep

Corona, CA · On-site

$18 - $20/hr

Company-paid life insurance * Clean office environment with strong team culture * Career growth opportunities within a national network Responsibilities As a Customer Service Representative ...

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All JobsLife Insurance Customer Service Representative JobsLife Insurance Customer Service Representative Jobs in Riverside, CA

Life Insurance Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do life insurance customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for life insurance customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Life Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectLife Insurance Customer Service RepresentativeInsurance Claims Specialist
Required CredentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often requires claims processing certifications
Work EnvironmentCall centers, office settings, customer supportClaims departments, insurance offices, administrative settings
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance companies, third-party claims processors

Life Insurance Customer Service Representatives primarily assist clients with policy inquiries, billing, and coverage details, focusing on customer support. Insurance Claims Specialists handle the processing and investigation of claims, ensuring proper documentation and settlement. While both roles require insurance knowledge and customer interaction, their core functions differ: one supports policyholders proactively, the other manages claims post-incident.

Is CSR a good entry level position?

A Life Insurance Customer Service Representative (CSR) is often considered a good entry-level position because it requires minimal prior experience and provides training in customer service skills, insurance policies, and computer systems. It offers opportunities to develop communication, problem-solving, and industry knowledge, which can lead to advancement within the insurance or financial services field.

What does a Life Insurance Customer Service Representative do?

A Life Insurance Customer Service Representative assists policyholders and potential clients with questions regarding their life insurance policies. Their responsibilities include providing information about policy benefits, updating personal information, processing payments, handling claims, and resolving customer concerns. They serve as the main point of contact between the insurance company and its clients, ensuring customer satisfaction and compliance with industry regulations.

How much does a 215 license make?

A Life Insurance Customer Service Representative with a 215 license typically earns an average salary ranging from $35,000 to $50,000 annually, depending on experience, location, and employer. Commissions and bonuses may also supplement income in this role, especially for those involved in sales or policy servicing.

How to be a life insurance agent with no experience?

To become a life insurance customer service representative with no experience, you should complete any required licensing exams and obtain the necessary state license, which often involves studying insurance policies and regulations. Entry-level roles typically require strong communication skills and customer service experience, which can be gained through training programs or related jobs. Employers may provide on-the-job training to help new agents learn product details and sales techniques.

What are the most common challenges faced by Life Insurance Customer Service Representatives and how can they be managed?

Life Insurance Customer Service Representatives often encounter challenges such as handling emotionally sensitive conversations with beneficiaries, navigating complex policy details, and managing high call volumes. Developing strong communication and empathy skills is essential for supporting clients during difficult times. Additionally, staying organized and up-to-date with product knowledge helps in efficiently resolving inquiries and providing accurate information. Team collaboration and ongoing training are also valuable resources for overcoming these challenges and ensuring excellent customer service.

What is the highest paid customer service job?

Among customer service roles, specialized positions such as technical support managers, customer success directors, or roles in high-demand industries like technology and finance tend to have the highest salaries. These roles often require advanced skills, certifications, and leadership responsibilities, with top earners making six-figure incomes in some cases.

What are the key skills and qualifications needed to thrive as a Life Insurance Customer Service Representative, and why are they important?

To thrive as a Life Insurance Customer Service Representative, you need an understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and sometimes a state insurance license are common requirements. Excellent communication, patience, and empathy are vital soft skills for building trust with clients and resolving their concerns effectively. These skills ensure accurate service, customer satisfaction, and compliance with industry regulations, all of which are crucial for success in this role.
Life Insurance Customer Service Representative jobs near you
Licensed Insurance Customer Service

Licensed Insurance Customer Service

StaffMyAgency LLC

Corona, CA • On-site

$100K/yr

Full-time

Posted 8 days ago

Job description

Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Responsibilities:
  • Meet new business production goals and objectives as established.
  • Solicits for new business via telephone, networking, and other lead sources.
  • Develop insurance quotes, makes sales presentations, and closes sales.
  • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
  • Educate clients on the insurance policies that best suit their needs
Requirements:
  • Strong work ethic and leadership skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Interested in a sales career, sales experience preferred
  • No insurance experience required but must be willing to learn
Benefits:
  • Base Salary with Commissions
  • Bonus Opportunities
  • Weekends Off
  • Holidays Off
  • Hands On Training
  • Professional Work Environment

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