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Insurance Customer Service Representative Jobs in Connecticut

William Raveis Real Estate

Be Seen First

Insurance Customer Service Representative

Shelton, CT · On-site

$60K - $70K/yr

Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced ...

New

William Raveis Real Estate

Be Seen First

Insurance Customer Service Representative

Shelton, CT · On-site

$60K - $70K/yr

Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced ...

New

U-Haul

Customer Service Representative

Orange, CT · On-site

$17.25 - $23.25/hr

... Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative ... Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Connecticut

Insurance Customer Service Representative information

See Connecticut salary details

$24.7K

$46.1K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 10, 2026, the average yearly pay for insurance customer service representative in Connecticut is $46,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Connecticut? The most popular types of Insurance Customer Service Representative jobs in Connecticut are:
What are popular job titles related to Insurance Customer Service Representative jobs in Connecticut? For Insurance Customer Service Representative jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Connecticut look for? The top searched job categories for Insurance Customer Service Representative jobs in Connecticut are:
What cities in Connecticut are hiring for Insurance Customer Service Representative jobs? Cities in Connecticut with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in CT? For Insurance Customer Service Representative jobs in CT, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,051 per year, or $22.1 per hour.

Insurance Customer Service Representative

William Raveis Real Estate

Shelton, CT • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

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Job description

William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real estate company in the Northeast and Florida. CEO William Raveis founded the luxury brokerage 50 years ago and has turned it into a real estate powerhouse with more than 4,400 talented sales associates across 140 offices. WRRE is the only privately held firm offering the most complete set of best-in-class services: from buying and selling with state-of-the-art marketing tools, to renovating and staging, to mortgage, insurance and closing services.

Summary:

 

William Raveis Insurance is seeking a Property & Casualty licensed Insurance Customer Service Representative to service Connecticut and upper New England. As a professional in Personal Lines Insurance, you will join our commitment to provide our clients and customers with quality products and outstanding service for every transaction. William Raveis Insurance has been a full-service in-house insurance company since 1984 with a remarkable record of growth and success.

Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced environment where the ability to multi-task & the flexibility to meet shifting priorities are critical to success.

 

Essential Functions:

 

  • Promote William Raveis Insurance Company’s complete line of products and services, including homeowner’s and auto insurance to customers, both internal and external.
  • Manage a large, established book of lines business
  • Proactively identify cross-sell and upsell opportunities to expand client coverage and apply your in-depth product knowledge to cross-sell our products to new and existing customers.
  • Provide exceptional service to existing clients, addressing inquiries and policy changes in a timely manner
  • Work as a team with our Insurance Producers to proactively manage and review current portfolios for expiry dates and add-on coverage when feasible.
  • Handle all aspects of the renewal process, including reviewing coverage, preparing quotes, and identifying potential gaps.
  • Track and manage non-renewals, working to retain business when appropriate
  • Contribute to the development, growth, and expansion of our Raveis family of companies which includes 4,400+ real estate agents and in-house mortgage bankers.
  • Utilize agency management systems to document activity, update client records, and manage workflows efficiently
  • Service our Insurance Producers assigned customers and prospects with a best-in-class service commensurate with our company values of honesty and integrity.
  • Maintain strong relationships with carriers and underwriters to ensure favorable outcomes for clients
  • Collaborate with producers and internal teams to ensure a seamless customer experience
  • Meet goals as established by the hiring manager.
  • Thrive in a fast-paced business environment and pivot to respond to shifting priorities.

Qualifications & Benefits:

  • A minimum of 1 year servicing P & C products with call center experience a plus!
  • Must have a current P & C license.
  • Independent and strong work ethic.
  • Ability to stay current on industry trends, carrier guidelines, and coverage options
  • We offer a fixed salary, commission on newly written business, and a generous benefit package.

 

Hours of Work

·         NOT a remote position. This position is full-time in the office. Standard work hours are Monday-Friday 8:30am – 5pm, with regular and predictable attendance.

Company Description

William Raveis Real Estate: A multi-billion-dollar company for real estate, mortgage, and insurance and the nation’s #1 independent family-owned real estate brokerage in the Northeast and Florida according to Real Trends. CEO William Raveis founded the luxury brokerage over 50 years ago and has turned it into a real estate powerhouse with more than 4,400 talented sales associates across 140+ offices. WRRE is the only privately held firm offering the most complete set of best-in-class services: from buying and selling with state-of-the-art marketing tools, to renovating and staging, to mortgage, insurance and closing services.