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Insurance Customer Service Representative Jobs in Connecticut

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Insurance Customer Service Representative information

See Connecticut salary details

$24.7K

$46.1K

$69.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance customer service representative in Connecticut is $46,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Connecticut? The most popular types of Insurance Customer Service Representative jobs in Connecticut are:
What cities in Connecticut are hiring for Insurance Customer Service Representative jobs? Cities in Connecticut with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in CT? For Insurance Customer Service Representative jobs in CT, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,051 per year, or $22.1 per hour.

Insurance Customer Service Representative

Kelly Services

Avon, CT

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job searching is a lot better with someone in your corner. Kelly® Professional & Industrial is seeking a Customer Service Representative to work at a leading organization in Avon, CT. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).
Salary/Pay Rate/Compensation: $19.00/hour | Weekly Pay
Shifts: Monday-Friday | 10:00AM - 6:00PM & 11:00AM - 7:00PM | Full-Time
Why you should apply to be a Customer Service Representative:
  • Competitive pay rate with temp-to-hire opportunity
  • Join a compassionate team dedicated to supporting Medicare participants
  • Safe, professional work environment with compliance-focused training
  • Gain valuable experience in the healthcare and insurance industry

What’s a typical day as a Customer Service Representative? You’ll be:
  • Serving as the primary point of contact for Medicare members, providers, pharmacies, and insurance carriers
  • Assisting with claim and prescription-related issues via phone and email
  • Clearly explaining benefits and resolving inquiries with patience and care
  • Ensuring timely and accurate documentation of all member interactions
  • Collaborating with internal teams to research and resolve complex cases
  • Following up consistently to ensure issues are fully resolved
  • Maintaining compliance with industry regulations and completing all required training

This job might be an outstanding fit if you:
  • Have previous customer service experience, ideally in a healthcare or insurance environment (must have)
  • Possess knowledge of Medicare, Medicare Part D, and general insurance terminology (preferred)
  • Demonstrate excellent verbal and written communication skills
  • Show strong problem-solving and organizational abilities
  • Can multi-task, stay focused, and pay close attention to detail
  • Are proficient in Microsoft Outlook, Word, and Excel
  • Are comfortable navigating internal databases and web-based platforms
  • Exhibit patience, empathy, and professionalism

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Service Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.