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Insurance Customer Service Representative Jobs in Manchester, CT

The MH Group LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

We are looking for a Temp to Hire Customer Service Representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for ...

U-Haul

Customer Service Representative

Hartford, CT

$16.25 - $22/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us! Our Customer Service Representatives deliver exceptional service ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us! Our Customer Service Representatives deliver exceptional service ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Manchester, CT

Insurance Customer Service Representative information

See Manchester, CT salary details

$26.3K

$48.9K

$73.7K

How much do insurance customer service representative jobs pay per year?

As of Jul 28, 2026, the average yearly pay for insurance customer service representative in Manchester, CT is $48,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are popular job titles related to Insurance Customer Service Representative jobs in Manchester, CT? For Insurance Customer Service Representative jobs in Manchester, CT, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Manchester, CT look for? The top searched job categories for Insurance Customer Service Representative jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Insurance Customer Service Representative jobs? Cities near Manchester, CT with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Manchester, CT as of July 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $48,893 per year, or $23.5 per hour.
Health Insurance CSR

Health Insurance CSR

The MH Group LLC

Springfield, MA • On-site

$20/hr

Full-time

Posted 10 days ago

Job description

Description:

We are looking for a Temp to Hire Customer Service Representative to join our client’s team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service.


Hours: M-F 8:30 AM – 5 PM
Location: Hybrid after 6 week training, Springfield, MA
Compensation: $20 per hour


Essential Job Duties and Responsibilities:

  • Maintain comprehensive knowledge of the health insurance products offered by the company.
  • Efficiently navigate the systems used within the department.
  • Meet established performance standards.
  • Comprehend and interpret documents such as training manuals, correspondence, and brochures.
  • Multitask throughout the day to ensure expectations are met or exceeded.
  • Consistently maintain a positive and professional attitude.
  • Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
  • Adhere to deadlines and turnaround times.
  • Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
  • Maintain engagement and motivation to achieve success both individually and as part of the team.
  • Perform other duties as assigned or as the situation dictates.
Requirements:
  • Excellent interpersonal skills, including both written and verbal communication.
  • A genuine passion for serving others with the ability to demonstrate empathy.
  • Willingness to resolve customer inquiries at the first point of contact.
  • Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members’ needs.
  • Basic proficiency in various software and web-based applications.
  • Proficiency in Microsoft Office.
  • Ability to multitask while maintaining integrity and high-quality service.
  • Capability to handle a high volume of calls.
MH Group logo

About MH Group

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

East Longmeadow, MA, US

Year founded

2013

View All MH Group Jobs