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Insurance Customer Service Representative Jobs in New Jersey

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Insurance Customer Service Representative information

See New Jersey salary details

$26.4K

$49.1K

$74.1K

How much do insurance customer service representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance customer service representative in New Jersey is $49,147.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $55,800.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in New Jersey?

The most popular types of Insurance Customer Service Representative jobs in New Jersey are:

What are popular job titles related to Insurance Customer Service Representative jobs in New Jersey?

For Insurance Customer Service Representative jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in New Jersey look for?

The top searched job categories for Insurance Customer Service Representative jobs in New Jersey are:

What cities in New Jersey are hiring for Insurance Customer Service Representative jobs?

Cities in New Jersey with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in NJ?

For Insurance Customer Service Representative jobs in NJ, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in New Jersey as of August 2026, with employment types broken down into 85% Full Time, 6% Part Time, 3% Temporary, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,147 per year, or $23.6 per hour.

Insurance Customer Service Rep - P&C

Isabel Acevedo: Allstate

Norwood, NJ • On-site

$40K - $55K/yr

Full-time

PTO

Re-posted 5 hours ago

Job description

Are you looking for a role where you can genuinely make a difference in people's lives every single day?

Were more than just an insurance office; were a dedicated group of professionals committed to providing outstanding service and peace of mind to our community.

We believe in building lasting relationships based on trust and understanding.

  • As our next Property & Casualty Customer Service Representative, you'll be the friendly voice and helpful hand for our policyholders.
  • You'll play a crucial role in guiding them through their insurance needs, answering their questions, and ensuring they feel supported and valued.

If you have a passion for helping others and thrive in a welcoming, customer-focused environment, you'll fit right in here.

Come be a part of a team that truly cares!


Base Salary: $40,000$55,000


Average First-Year Earnings: $60,000$75,000+


Uncapped Commission Opportunities


Performance Bonuses & Incentives


Paid Training & Professional Development


Career Growth Within a Growing Agency


Top Performers Earn $100,000+ Per Year


If you're motivated, coachable, and enjoy helping people, this role offers the opportunity to build a rewarding career while making a real impact in your community.


Bilingual (English/Spanish) candidates are encouraged to apply. We are a community-focused agency serving families throughout New Jersey and Pennsylvania, with significant opportunities for growth and advancement.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Weekly Lunches

Work equipment provided

License reimbursement

Team Building Events

Family Friendly

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Greet policyholders warmly and provide exceptional customer support in person, over the phone, and via email.
  • Assist clients with inquiries regarding their auto, home, and other property & casualty insurance policies.
  • Process policy changes, endorsements, and renewals accurately and efficiently.
  • Help policyholders understand their coverage and answer questions about billing and payments.
  • Initiate and follow through on claims processes, connecting clients with the appropriate resources.
  • Support licensed agents with administrative tasks and customer outreach.
  • Contribute to a positive and collaborative team environment.

Requirements
  • Active Property & Casualty License (or willingness to obtain within 90 days of hire).
  • Minimum of 1 year of experience in customer service, preferably within the insurance industry.
  • Excellent communication and interpersonal skills, with a warm and friendly demeanor.
  • Strong organizational skills and attention to detail.
  • Proficiency with computer systems and the ability to learn new software quickly.
  • A genuine desire to help people and solve problems.