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Insurance Customer Service Representative Jobs in Secaucus, NJ

AscendHire

Customer Service Representative

Manhattan, NY · On-site

$55K - $65K/yr

Commercial Lines Insurance Customer Service Representative Location: New York, NY Employment Type: Full-Time Work Arrangement: Onsite Salary: $55,000 - $65,000 base salary + up to 5% discretionary ...

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ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work ... Hourly rate of pay + overtime Medical Benefits Dental Benefits Vision Insurance Term Life Insurance ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Secaucus, NJ

Insurance Customer Service Representative information

See Secaucus, NJ salary details

$26.4K

$49.2K

$74.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 26, 2026, the average yearly pay for insurance customer service representative in Secaucus, NJ is $49,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $55,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Secaucus, NJ look for?

The top searched job categories for Insurance Customer Service Representative jobs in Secaucus, NJ are:

What cities near Secaucus, NJ are hiring for Insurance Customer Service Representative jobs?

Cities near Secaucus, NJ with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Secaucus, NJ as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,217 per year, or $23.7 per hour.

Life Insurance Customer Service Rep

Manhattan, NY • On-site

All Seasons Placements
Recruiting and Staffing Services • 11 - 50 employees
Learn more about All Seasons Placementsexternal

$18 - $18.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Job #: 105978 Title: Life Insurance Customer Service Rep Location: Erie County Salary Range: $18.00 - 18.50 hr. to start Position: Customer Service Rep Description:
Erie, PA Career
7:30 a.m. to 4:00 p.m., M-F
$18.00-18.50 hr. to start
Recap of benefits (only after permanent hire):
• 13 days of PTO (paid time off) the first year (increases after the first year based on years of service)
• 13 paid Holidays per year
• Medical/dental/vision insurance
• Aflac insurance (at employees cost)
• 401k
• Other benefits - which we'll go over in the interview process
1. Phones
a. Incoming/outgoing calls
b. Look up information in our system and relay information back to the caller correctly
c. Document phone calls and customer interactions
2. Process requests for our members (e.g. name/owner/beneficiary change forms, loan/withdrawal/surrender forms)
a. Review incoming documents, send out confirmation letters and update member information in our system.
3. Eventually, duties will include processing of financial transactions (loans/withdrawals/surrenders, etc.)
E-Mail resumes to sheilag@allseasonsplacement.com
Requirements:
Erie, PA Career
7:30 a.m. to 4:00 p.m., M-F
$18.00-18.50 hr. to start
Recap of benefits (only after permanent hire):
• 13 days of PTO (paid time off) the first year (increases after the first year based on years of service)
• 13 paid Holidays per year
• Medical/dental/vision insurance
• Aflac insurance (at employees cost)
• 401k
• Other benefits - which we'll go over in the interview process
1. Phones
a. Incoming/outgoing calls
b. Look up information in our system and relay information back to the caller correctly
c. Document phone calls and customer interactions
2. Process requests for our members (e.g. name/owner/beneficiary change forms, loan/withdrawal/surrender forms)
a. Review incoming documents, send out confirmation letters and update member information in our system.
3. Eventually, duties will include processing of financial transactions (loans/withdrawals/surrenders, etc.)
E-Mail resumes to sheilag@allseasonsplacement.com
Job Type: Temporary Post Date: 07/31/2026

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