ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs (NOW HIRING)

Patrick A. Carter Insurance Agency, Inc.

Be Seen First

Insurance Customer Service Representative

Lenexa, KS · On-site

$42K - $65K/yr

I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs. Customer Service and Sales Representatives work to maximize positive ...

Entrata

Insurance Customer Service Representative

Lehi, UT · Hybrid

$37K - $51K/yr

The CSR will provide essential customer support within the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role ...

next page

Showing results 1-20

People also search for

All JobsInsurance Customer Service Representative Jobs

Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do insurance customer service representative jobs pay per year?

As of Jun 5, 2026, the average yearly pay for insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.
More about Insurance Customer Service Representative jobs
What cities are hiring for Insurance Customer Service Representative jobs? Cities with the most Insurance Customer Service Representative job openings:
What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
Who are the top companies hiring for Insurance Customer Service Representative jobs? The top employers for Insurance Customer Service Representative jobs are:
What states have the most Insurance Customer Service Representative jobs? States with the most job openings for Insurance Customer Service Representative jobs include:
What job categories do people searching Insurance Customer Service Representative jobs look for? The top searched job categories for Insurance Customer Service Representative jobs are:
What are popular job titles related to Insurance Customer Service Representative jobs? For Insurance Customer Service Representative jobs, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

Patrick A. Carter Insurance Agency, Inc.

Lenexa, KS • On-site

$42K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Are you looking for a rewarding position, in a family like atmosphere that can provide the flexibility and independence that is not found in call centers? I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs.

Customer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives analyze, clarify, and resolve policy and account-related questions. They will also assist clients through the claims process as needed.

We are looking for dedicated, reliable and motivated candidates to assist in the daily servicing of our tenured insurance agency.  

Licensing will be required once position is filled but not required to apply. Agency will assist with training for insurance licensing.

Benefits package available and will be negotiated into salary.
Bonus program is also available.

Company Description

Locally owned Insurance Agency, founded in 2003. We have a large existing book of clients and are continuously growing. We strive to offer the best possible customer service in the industry by exceeding our customers' expectations.