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Insurance Customer Service Representative Jobs in Illinois

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$40K - $70K/yr

We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Illinois

Insurance Customer Service Representative information

See Illinois salary details

$25.2K

$46.9K

$70.7K

How much do insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for insurance customer service representative in Illinois is $46,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What cities in Illinois are hiring for Insurance Customer Service Representative jobs? Cities in Illinois with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IL? For Insurance Customer Service Representative jobs in IL, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,910 per year, or $22.6 per hour.

Insurance Customer Service Representative

Margarita Duque Farmers Insurance Agency

Chicago, IL • On-site

$20 - $21/hr

Full-time

PTO

Posted 6 days ago

Job description

Located in Albany Park, Chicago, Margarita Duque Farmers Insurance Agency has been dedicated to excellence for over 16 years. Our agency thrives on a culture of healthy competition and high expectations, with a strong belief in teamwork and mutual success. Our mission is to acquire new clients by offering Home, Auto, Renters Insurance, and other complementary products, all while fostering a fun and supportive environment. We hold weekly meetings focused on learning and training to ensure everyone on our team succeeds.

We are looking for a motivated and enthusiastic Insurance Customer Service Representative to join our dynamic team. No prior insurance experience is required, as we provide all the training you need to succeed. This role offers a base hourly of $19.00 - $21.00 per hour, with additional income opportunities through commission and bonus incentives. There is also potential for career progression to a Team Lead position.

If you are ready to be part of a competitive and supportive team that cares about your professional and personal growth, apply today! Join Margarita Duque Farmers Insurance Agency and take the first step towards a rewarding career in insurance.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Provide outstanding customer service to all clients.
  • Build and maintain strong relationships with clients to ensure long-term retention.
  • Assist in identifying opportunities for cross-selling additional insurance products.
  • Participate in weekly training and development sessions.
  • Contribute to a positive and competitive office environment.

Requirements
  • Bilingual, fluent in both English and Spanish is required.
  • Willingness to obtain the necessary insurance license before starting the position.
  • Enthusiastic and self-driven with a strong desire to succeed.
  • Coachable and open to constructive criticism for continuous improvement.
  • Honest and operates with integrity.
  • Persistent and resourceful in overcoming challenges.
  • Excellent written and verbal communication skills.