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Insurance Customer Service Representative Jobs in Illinois

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$35K - $52K/yr

We're looking for an Insurance Customer Service Representative who wants to be more than a voice on the phone someone ready to build real relationships and offer genuine peace of mind. You'll join a ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Illinois

Insurance Customer Service Representative information

See Illinois salary details

$25.2K

$46.9K

$70.7K

How much do insurance customer service representative jobs pay per year?

As of Sep 4, 2026, the average yearly pay for insurance customer service representative in Illinois is $46,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Illinois?

The most popular types of Insurance Customer Service Representative jobs in Illinois are:

What are popular job titles related to Insurance Customer Service Representative jobs in Illinois?

For Insurance Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Illinois look for?

The top searched job categories for Insurance Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Insurance Customer Service Representative jobs?

Cities in Illinois with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in IL?

For Insurance Customer Service Representative jobs in IL, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,910 per year, or $22.6 per hour.

Insurance CSR

Dukes Insurance Agency

Chicago Ridge, IL • On-site

$18 - $24/hr

Full-time

Re-posted 27 days ago

Job description

We are looking for a Customer Service Representative Assistant to provide support to our Account Managers. We are looking for people with a friendly and professional demeanor, good communication skills, and efficiency with their work quality. Paid Training, Yearly Reviews and Room for Growth Opportunities within Company.

Service Responsibilities:

  • Working very closely with Account Managers and Owner, providing support as needed with Certificates, Endorsements, and Policies

  • Learning and understanding company insurance products.

  • Accessing customer accounts and policy schedules.

  • Reviewing Policies for Typos, etc. before sending out to customers

  • Answering calls
  • Filing

Service Representative Requirements:

  • High school diploma or GED.
  • Previous experience working as a customer service representative, preferred.
  • Willingness to learn knowledge of insurance products and policy schedules & forms.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills
  • High-level typing skills.
  • Knowledge of telephone and call forwarding systems.

Company Description

Commercial Insurance Brokerage