ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Illinois

Tri-County Insurance Agency, Inc.

Be Seen First

Insurance CSR/OFFICE MANAGER/SALES MANAGER

Oswego, IL · On-site

$20 - $30/hr

As an Insurance Customer Service Representative (CSR)/ Office Manager, you will play a critical role in supporting clients by resolving their insurance-related issues and providing clear, effective ...

New

Tri-County Insurance Agency, Inc.

Be Seen First

Insurance CSR/OFFICE MANAGER/SALES MANAGER

Oswego, IL · On-site

$20 - $30/hr

As an Insurance Customer Service Representative (CSR)/ Office Manager, you will play a critical role in supporting clients by resolving their insurance-related issues and providing clear, effective ...

New

Tri-County Insurance Agency, Inc.

Be Seen First

Insurance CSR/OFFICE MANAGER/SALES MANAGER

Oswego, IL · On-site

$20 - $30/hr

As an Insurance Customer Service Representative (CSR)/ Office Manager, you will play a critical role in supporting clients by resolving their insurance-related issues and providing clear, effective ...

New

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$40K - $70K/yr

We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Illinois

Insurance Customer Service Representative information

See Illinois salary details

$25.2K

$46.9K

$70.7K

How much do insurance customer service representative jobs pay per year?

As of Aug 14, 2026, the average yearly pay for insurance customer service representative in Illinois is $46,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Illinois?

The most popular types of Insurance Customer Service Representative jobs in Illinois are:

What are popular job titles related to Insurance Customer Service Representative jobs in Illinois?

For Insurance Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Illinois look for?

The top searched job categories for Insurance Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Insurance Customer Service Representative jobs?

Cities in Illinois with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in IL?

For Insurance Customer Service Representative jobs in IL, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,910 per year, or $22.6 per hour.

Insurance CSR/OFFICE MANAGER/SALES MANAGER

Tri-County Insurance Agency, Inc.

Oswego, IL • On-site

$20 - $30/hr

Full-time

Posted yesterday

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

As an Insurance Customer Service Representative (CSR)/ Office Manager, you will play a critical role in supporting clients by resolving their insurance-related issues and providing clear, effective communication. You will work closely with a small customer service team to deliver exceptional service, leveraging your knowledge of insurance terminology and licensing to assist policyholders.

Responsibilities

  • Provide customer support and respond to inquiries efficiently
  • Resolve insurance issues and concerns with professionalism
  • Communicate clearly with customers regarding policies and claims
  • Follow up with customers to ensure satisfaction and issue resolution
  • Maintain valid Property & Casualty insurance license

Required Qualifications

  • 1+ years of experience in customer service
  • Property & Casualty License
  • Strong knowledge of insurance terminology
  • Excellent communication skills
  • Proven problem-solving abilities
  • High attention to detail

Preferred Qualifications

  • High school diploma or equivalent