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Insurance Customer Service Representative Jobs in Illinois

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Illinois

Insurance Customer Service Representative information

See Illinois salary details

$25.2K

$46.9K

$70.7K

How much do insurance customer service representative jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance customer service representative in Illinois is $46,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What cities in Illinois are hiring for Insurance Customer Service Representative jobs? Cities in Illinois with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IL? For Insurance Customer Service Representative jobs in IL, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,910 per year, or $22.6 per hour.

Insurance Customer Service Rep

Natasha Stearns: Country Financial

Marion, IL • On-site

$17 - $20/hr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

At Natasha Stearns: COUNTRY Financial, weve built a reputation for outstanding service, long-lasting client relationships, and a team culture that feels like family. We pride ourselves on being solution-driven, people-first, and committed to treating every customer and employee with the respect and care they deserve. This is an excellent opportunity to join a collaborative team where hands-on training and career development will help you grow both personally and professionally.

We are seeking a full-time Insurance Client Services Specialist to join our high-performing and tight-knit team. In this in-office role, you will play a key part in supporting our clients and ensuring a smooth, personalized experience with every interaction.

  • Hourly pay: $17$20 based on experience with room to grow!
  • 40 hours per week
  • 401(k) with company match
  • Paid time off (PTO)
  • Supportive, flexible work environment
  • Hands-on training and career development

If youre ready to take the next step in your career and join a team that puts people first, apply today!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off


Responsibilities
  • Deliver outstanding customer service by phone, email, and in person
  • Schedule appointments and assist with client follow-ups
  • Update policy information, answer billing questions, and submit claims
  • Process policy changes accurately and efficiently
  • Maintain organized client records and office presentation
  • Support a positive and productive office atmosphere

Requirements
  • Prior customer service experience preferred
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Comfortable learning insurance products and client management tools
  • No license needed to start!
  • We are looking for someone wanting a long-term CAREER with us!