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Insurance Customer Service Representative Jobs in Illinois

CareVet

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We ... Process payments, handle billing, and manage insurance claims as needed. * Coordinate communication ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We ... Process payments, handle billing, and manage insurance claims as needed. * Coordinate communication ...

Hawthorne Animal Hospital Ltd

CSR

Glen Carbon, IL · On-site

$15 - $20.25/hr

The Veterinary Customer Service Representative creates the first impression of our hospital to our ... Health insurance * Life insurance * Paid time off * Vision insurance * Employee Pet Wellness ...

Dacotah Bank

Customer Service Representative

Morris, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Insurance • Discounts Along with many other employee benefits. At Copart, we are focused on ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Illinois

Insurance Customer Service Representative information

See Illinois salary details

$25.2K

$46.9K

$70.7K

How much do insurance customer service representative jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance customer service representative in Illinois is $46,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Illinois?

The most popular types of Insurance Customer Service Representative jobs in Illinois are:

What are popular job titles related to Insurance Customer Service Representative jobs in Illinois?

For Insurance Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Illinois look for?

The top searched job categories for Insurance Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Insurance Customer Service Representative jobs?

Cities in Illinois with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in IL?

For Insurance Customer Service Representative jobs in IL, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,910 per year, or $22.6 per hour.

Customer Service Representative

Hawthorne Animal Hospital Ltd

Glen Carbon, IL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Hawthorne Animal Hospital has been serving Glen Carbon, Edwardsville, and the St. Louis Metro East for over 65 years. Along with general practice care, our facility also provides 24/7 emergency and intensive care.
The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a "client first" mentality, is a client/patient advocate, and assists in control of the overall flow of the hospital.
What are we looking for in a Veterinary Customer Service Representative?
A motivated team player
An excellent communicator. You will be interacting with doctors, nurses, clients, support staff, other veterinary clinics, pharmacies, and more.
A dedicated individual who wants to learn about veterinary medicine.
Someone who demonstrates compassion when helping our clients and their pets.
Veterinary Customer Service Representative Job Overview:
Schedule appointments
Check in clients and patients, check out appointments
Answering phone calls, including emergency calls.
Various administrative tasks including but not limited to; patient rechecks, prescription requests, online appointment requests.
What are the qualifications needed for our Veterinary Customer Service Representative?
Available to work 12 hour shifts that include full weekend and holiday availability.
Must have a working knowledge of a multi line phone system and general office equipment and software
Be able to pass a drug screen.
Be comfortable interacting with clients in person and over the phone.
Be able to remain calm during emergency client/patient situations.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Employee Pet Wellness Program
  • Referral Program
  • Professional development assistance

JOB CODE: CSR

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