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Insurance Customer Service Representative Jobs in Chicago, IL

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$17 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Chicago, IL

Insurance Customer Service Representative information

See Chicago, IL salary details

$26.8K

$49.9K

$75.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Chicago, IL is $49,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $56,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Chicago, IL?

For Insurance Customer Service Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Chicago, IL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Insurance Customer Service Representative jobs?

Cities near Chicago, IL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $49,908 per year, or $24 per hour.

Insurance CSR

Dukes Insurance Agency

Chicago Ridge, IL • On-site

$18 - $24/hr

Full-time

Re-posted 11 days ago

Job description

We are looking for a Customer Service Representative Assistant to provide support to our Account Managers. We are looking for people with a friendly and professional demeanor, good communication skills, and efficiency with their work quality. Paid Training, Yearly Reviews and Room for Growth Opportunities within Company.

Service Responsibilities:

  • Working very closely with Account Managers and Owner, providing support as needed with Certificates, Endorsements, and Policies

  • Learning and understanding company insurance products.

  • Accessing customer accounts and policy schedules.

  • Reviewing Policies for Typos, etc. before sending out to customers

  • Answering calls
  • Filing

Service Representative Requirements:

  • High school diploma or GED.
  • Previous experience working as a customer service representative, preferred.
  • Willingness to learn knowledge of insurance products and policy schedules & forms.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills
  • High-level typing skills.
  • Knowledge of telephone and call forwarding systems.

Company Description

Commercial Insurance Brokerage