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Insurance Customer Service Representative Jobs in Chicago, IL

SPARK INSURANCE GROUP INC

Customer Service Representative

Joliet, IL · On-site

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Vision ... Customer Service Representative to join our team. In this role, you will be responsible for ...

AlphaGraphics

Customer Service Representative

Wood Dale, IL · On-site

$18.50/hr

  • Medical

  • Retirement

  • PTO

Health insurance * Paid time off * Company parties Our tight-knit team in Wood Dale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Chicago, IL

Insurance Customer Service Representative information

See Chicago, IL salary details

$26.8K

$49.9K

$75.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Chicago, IL is $49,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $56,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Chicago, IL?

For Insurance Customer Service Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Chicago, IL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Insurance Customer Service Representative jobs?

Cities near Chicago, IL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $49,908 per year, or $24 per hour.

Customer Service Representative (CSR)

Barbara Brown Allstate Insurance Agency

Homewood, IL • On-site

$37K - $44K/yr

Full-time

Re-posted 5 days ago

Job description

Are you looking to grow? So are we! Barbara Brown Allstate Insurance Agency in Homewood, Illinois, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!


Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Holidays off

Personal Workspce

Office Snacks with Coffee


Responsibilities
  • Provide exceptional customer service by handling policy changes, endorsements, billing inquires, minimal claims support, renewals, and general account servicing.
  • Support license sales agents by managing service-related requests, allowing producers to focus on new business development.
  • Serve as the primary liaison between agency management and sales agents to ensure communication, accountability, and follow through.
  • Maintain accurate policy documentation and client records.
  • Identify opportunities to round out accounts and generate cross-selling opportunities while meeting client needs.
  • Ensure agency procedures, compliance standards, and service expectations are consistently followed.
  • Contribute to a positive, collaborative, and high-performing team environment.
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.

Requirements
  • Active Property and Casualty Insurance license (Illinois preferred; Indiana is a plus).
  • Minimum of 1 year insurance agency customer service.
  • Strong knowledge of personal lines insurance products, coverages, and policy servicing.
  • Excellent communication, organizational, and time management skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency with agency management systems and carrier platforms.

Preferred Qualifications:

Bilingual (English/Spanish) is a plus