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Insurance Customer Service Representative Jobs in Springfield, IL

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Springfield, IL

Insurance Customer Service Representative information

See Springfield, IL salary details

$24.1K

$44.8K

$67.6K

How much do insurance customer service representative jobs pay per year?

As of Jul 30, 2026, the average yearly pay for insurance customer service representative in Springfield, IL is $44,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $50,900.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Springfield, IL? The most popular types of Insurance Customer Service Representative jobs in Springfield, IL are:
What job categories do people searching Insurance Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Insurance Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Insurance Customer Service Representative jobs? Cities near Springfield, IL with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Springfield, IL as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,979 per year, or $23.1 per hour.

Customer Service Rep

Brandt Consolidated, Inc.

Springfield, IL • On-site

$48K - $55K/yr

Full-time

Posted 8 days ago

Job description


Job Description: Customer Service Representative

Summary/Objective

The Customer Service Representative will support the BRANDT Specialty Formulations, LLC in various functions including processing orders, filing invoices, and assisting sales representatives and customers. This position will be responsible for providing administrative support to ensure efficient operation of the Specialty Formulation department from ordering to escalating issues across a number of communication channels.

The Customer Service Representative will report to the Director of Customer Service and work closely with the Sales Representatives and Sales Managers of BRANDT, the logistics department and other Customer Service Representatives.

Essential Functions

  • Answer telephone for customers, sales representatives and other inquiries
  • Navigate and utilize spreadsheets for order patterns and analysis
  • Utilize software for order entry/processing/invoicing
  • Process orders, forms and other requests
  • Ability to track open orders and communicate accordingly
  • File invoices for orders
  • Assist customers and other employees via telephone, e-mail or fax
  • Communicate and coordinate with co-workers on customer needs
  • Perform other duties as assigned.

Required Competencies

Teamwork/Collaboration Skills

Excellent Communication/Writing Skills

Customer Focus

Ability to analyze data

Ability to multitask

Attention to Detail

Proficiency in Excel and Word


Supervisory Responsibility

Not applicable to this position.


Work Environment

Professional office environment. This position requires competency in using standard office equipment such as computers, phones, copiers, and software such as Microsoft Word and Excel.


Classification/Expected Hours of Employment

This position is a full time position and is exempt from minimum wage and overtime pay requirements under federal and all applicable state or local laws. Days and hours of work are Monday through Friday from 8:00AM to 4:30PM.


Travel

This position does not require any travel.


Required Education and Experience

  • Bachelor’s Degree Required
  • Intermediate computer and software skills required.
  • Knowledge of agricultural terminology
  • Proficient in Microsoft Excel, PowerPoint, and Word

Disclaimer

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.