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Insurance Customer Service Representative Jobs in Springfield, IL

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Circle K

Customer Service Representative

Divernon, IL · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Divernon, IL · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy ... Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules

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Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Springfield, IL

Insurance Customer Service Representative information

See Springfield, IL salary details

$25.8K

$48K

$72.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Springfield, IL is $47,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Springfield, IL?

The most popular types of Insurance Customer Service Representative jobs in Springfield, IL are:

What job categories do people searching Insurance Customer Service Representative jobs in Springfield, IL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Insurance Customer Service Representative jobs?

Cities near Springfield, IL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,979 per year, or $23.1 per hour.

Customer Service Representative

Springfield Plastics

Auburn, IL • On-site

$16 - $21.50/hr

Other

Re-posted 12 days ago

Job description

Customer Service Representative

As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.

Job Responsibilities Include:
  • Communicate through email, phone and in person
  • Answer phones and route calls on a multi-line phone system.
  • Ensure excellent service standards.
  • Respond efficiently to inquiries.
  • Maintain high customer satisfaction.
  • Take and monitor orders in a timely fashion.
  • Tracking orders, inventory and shipping.
  • Utilize software to process orders and shipping paperwork.
  • Other duties as assigned
Requirements
  • High school diploma or GED
  • Highly proficient in Microsoft Excel and Microsoft Outlook
  • Experience in Microsoft Dynamics or other CRM system preferred
  • Highly proficient in Data Entry
  • 10-Key experience preferred
  • Phone etiquette
  • Detail oriented
  • Multi-task and prioritize in a fast-paced environment
  • Motivation to learn new things
  • Communication skills
  • Reliable

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