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Insurance Customer Service Representative Jobs in Springfield, IL

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You ... Click here to apply: Customer Service Representative (3463) Join a company where hard work is ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You ... Click here to apply: Customer Service Representative (3381) Join a company where hard work is ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You ... Customer Service Representative (2768). Join a company where hard work is recognized and ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You ... Click here to apply: Customer Service Representative (3392) Join a company where hard work is ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Insurance * Up to 3% 401(k) Match * Paid Time Off (16 days per year after one full year, cash back ...

Towerloan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Insurance * Up to 3% 401(k) Match * Paid Time Off (16 days per year after one full year, cash back ...

Qik N Ez

Customer Service Representative (3381)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Vision & dental insurance options * Accrued Paid Time Off (PTO) * Comprehensive training with a ...

New

Qik N Ez

Customer Service Representative (3382)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Vision & dental insurance options * Accrued Paid Time Off (PTO) * Comprehensive training with a ...

New

Qik N Ez

Customer Service Representative (3154)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Vision & dental insurance options * Accrued Paid Time Off (PTO) * Comprehensive training with a ...

Qik N Ez

Customer Service Representative (3150)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Vision & dental insurance options * Accrued Paid Time Off (PTO) * Comprehensive training with a ...

Qik N Ez

Customer Service Representative (2768)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Vision & dental insurance options * Accrued Paid Time Off (PTO) * Comprehensive training with a ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.?? * Being a reliable point of contact for members by ...

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Showing results 41-60

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Springfield, IL

Insurance Customer Service Representative information

See Springfield, IL salary details

$25.8K

$48K

$72.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Springfield, IL is $47,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Springfield, IL?

The most popular types of Insurance Customer Service Representative jobs in Springfield, IL are:

What job categories do people searching Insurance Customer Service Representative jobs in Springfield, IL look for?

The top searched job categories for Insurance Customer Service Representative jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Insurance Customer Service Representative jobs?

Cities near Springfield, IL with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,979 per year, or $23.1 per hour.

Customer Service Representative

Qik n EZ

Springfield, IL • On-site

$16 - $16.50/hr

Part-time

Dental, Vision, PTO

Posted 24 days ago

Job description

Join the Q Crew at Qik n’ EZ — a fast-paced, team-oriented workplace where dependable employees are valued and growth opportunities are real.
We’re hiring for part-time positions with flexible scheduling and interviewing immediately.

Why Join Us?
  • Start at $16.00/hour.
  • Raise to $16.50/hour after 30 days.
  • Weekly pay with direct deposit.
  • Flexible scheduling.
  • 10% employee discount.
  • $0.10 off per gallon of gas.
  • Vision & dental insurance options.
  • Accrued PTO.
  • Opportunities to grow into leadership.

What You’ll Do:
  • Provide friendly, fast customer service.
  • Operate the register and process transactions accurately.
  • Stock and maintain store appearance.
  • Assist with merchandising and inventory.
  • Help create a positive customer experience every shift.

What We’re Looking For:
  • Friendly, dependable, and customer-focused.
  • Positive attitude and strong team mindset.
  • Weekend and holiday availability.
  • Ability to stand, lift, and stay active throughout your shift.
  • Retail experience is a plus, but not required.
  • Must be at least 21 years old.

Click here to apply: Customer Service Representative (3463)
Join a company where hard work is recognized and advancement is possible.

Apply today — interviews are being scheduled now.
Qik N Ez logo

About Qik N Ez

Sourced by ZipRecruiter

Industry

Petroleum and petroleum products wholesalers

Company size

201 - 500 Employees

Headquarters location

Springfield, IL, US

View All Qik N Ez Jobs