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Entry Level Insurance Customer Service Representative Jobs in Springfield, IL

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Entry Level Insurance Customer Service Representative information

See Springfield, IL salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, IL? For Entry Level Insurance Customer Service Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, IL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Springfield, IL as of June 2026, with employment types broken down into 64% Full Time, 28% Part Time, 3% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Customer Service Representative Insurance Office

Customer Service Representative Insurance Office

Express Employment

Petersburg, IL • Hybrid

$18/hr

Full-time

Posted 4 days ago

Job description

Customer Service Representative – Insurance Office
Petersburg, IL
Full-Time Monday–Friday 8:00 AM – 4:30 PM
Pay: $18.00/hour

A family-oriented insurance office is seeking a motivated and customer-focused Customer Service Representative (CSR) to join their close-knit team. This is an excellent opportunity for someone who enjoys problem-solving, helping others, and working in a fast-paced environment where no two days are the same.

The ideal candidate is a self-starter, flexible, and solution-focused professional who thrives in dynamic situations and enjoys building relationships with clients.

Why Join This Team?
  • Family-oriented, close-knit office environment
  • Flexibility with family needs and obligations
  • Rewarding work helping customers solve problems every day
  • Variety in daily responsibilities and interactions
  • Small, supportive team environment with both in-office and remote agents
What You’ll Do
  • Answer and process incoming customer calls
  • Greet customers and provide professional front-line support
  • Coordinate with insurance company agents and representatives
  • Assist with commercial and personal insurance lines
  • Help resolve customer concerns and provide excellent service
  • Support office operations with administrative and client communication tasks
Training & Licensing
  • Employer-paid training and testing to obtain an Insurance Producer License
  • Opportunity to become licensed in Property & Casualty Insurance
  • Hands-on training provided to support long-term success
Qualifications

Primary Skills Needed:

  • Strong problem-solving abilities
  • Self-starter with the ability to work independently
  • Flexible and adaptable in changing situations

Preferred Skills:

  • Customer service and conversational communication skills
  • Basic proficiency in Microsoft Word, Excel, and Outlook
  • Personal financial awareness/understanding preferred
  • Ability to remain professional under deadlines and during occasional difficult customer interactions
Compensation & Schedule
  • $18.00/hour
  • Monday–Friday 8:00 AM – 4:30 PM
  • Located in Petersburg

If you enjoy helping people, solving problems, and want an opportunity to grow in the insurance industry with employer-paid licensing, we encourage you to apply.
#1044OS

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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