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Entry Level Insurance Customer Service Representative Jobs in Springfield, IL

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Customer Service Representative - Springfield, IL Start at $16.00/hr | Raise to $16.50 after 30 ... Vision & dental insurance options. * Accrued PTO. * Monthly bonus potential. * Opportunities to ...

Towerloan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Insurance * Up to 3% 401(k) Match * Paid Time Off (16 days per year after one full year, cash back ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Insurance * Up to 3% 401(k) Match * Paid Time Off (16 days per year after one full year, cash back ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Insurance * Up to 3% 401(k) Match * Paid Time Off (16 days per year after one full year, cash back ...

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representative to support billing, payment ... Process insured payments and maintain accurate account records * Create and prepare deposits for ...

CareVet

Veterinary CSR

Lincoln, IL

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

The Animal Hospital

Veterinary CSR

Lincoln, IL · On-site

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

CVS Health

Customer Service Representative

Springfield, IL · Remote

$17 - $28.46/hr

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors ...

New

Qik n EZ

Customer Service Representative

Springfield, IL

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Springfield, IL

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Springfield, IL

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Springfield, IL

Entry Level Insurance Customer Service Representative information

See Springfield, IL salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, IL? For Entry Level Insurance Customer Service Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, IL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Springfield, IL as of June 2026, with employment types broken down into 64% Full Time, 28% Part Time, 3% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Customer Service Representative

Customer Service Representative

SPRINGFIELD PLASTICS INC

Auburn, IL • On-site

$18 - $25/hr

Full-time

Posted 19 hours ago

Job description

Description:


As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.


Job Responsibilities Include:

  • Communicate through email, phone and in person
  • Answer phones and route calls on a multi-line phone system.
  • Ensure excellent service standards.
  • Respond efficiently to inquiries.
  • Maintain high customer satisfaction.
  • Take and monitor orders in a timely fashion.
  • Tracking orders, inventory and shipping.
  • Utilize software to process orders and shipping paperwork.
  • Other duties as assigned
Requirements:


  • High school diploma or GED
  • Highly proficient in Microsoft Excel and Microsoft Outlook
  • Experience in Microsoft Dynamics or other CRM system preferred
  • Highly proficient in Data Entry
  • 10-Key experience preferred
  • Phone etiquette
  • Detail oriented
  • Multi-task and prioritize in a fast-paced environment
  • Motivation to learn new things
  • Communication skills
  • Reliable