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Entry Level Insurance Customer Service Representative Jobs in Springfield, IL

Qik n EZ

Customer Service Representative

Springfield, IL

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Lincare

Customer Service Rep

Springfield, IL · On-site

$15 - $20/hr

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and ...

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Entry Level Insurance Customer Service Representative information

See Springfield, IL salary details

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$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, IL? For Entry Level Insurance Customer Service Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, IL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Springfield, IL as of June 2026, with employment types broken down into 64% Full Time, 28% Part Time, 3% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Customer Service Representative

Customer Service Representative

Qik n EZ

Springfield, IL

$16 - $16.50/hr

Part-time

Dental, Vision, PTO

Posted 16 hours ago

Job description

Join the Q Crew at Qik n’ EZ — a fast-paced, team-oriented workplace where dependable employees are valued and growth opportunities are real.
We’re hiring for part-time positions with flexible scheduling and interviewing immediately.
Why Join Us:
  • Start at $16.00/hour.
  • Raise to $16.50/hour after 30 days.
  • Weekly pay with direct deposit.
  • Flexible scheduling.
  • 10% employee discount.
  • $0.10 off per gallon of gas.
  • Vision & dental insurance options.
  • Accrued PTO.
  • Opportunities to grow into leadership.

What You’ll Do:
  • Provide friendly, fast customer service.
  • Operate the register and process transactions accurately.
  • Stock and maintain store appearance.
  • Assist with merchandising and inventory.
  • Help create a positive customer experience every shift.

What We’re Looking For:
  • Friendly, dependable, and customer-focused.
  • Positive attitude and strong team mindset.
  • Weekend and holiday availability.
  • Ability to stand, lift, and stay active throughout your shift.
  • Retail experience is a plus, but not required.
  • Must be at least 21 years old.

Join a company where hard work is recognized and advancement is possible.

Apply today — interviews are being scheduled now.

About Qik n EZ:

It is our mission at QiknEZ to deliver ultimate value and service to our customers. What does that mean? It means friendly, welcoming and attentive store employees the minute you walk in the door. It means an efficient, organized design so the products you want are readily at your fingertips. And it means strong vendor relations so we can provide our customers with great product and values every day.

Qik N Ez logo

About Qik N Ez

Sourced by ZipRecruiter

Industry

Petroleum and petroleum products wholesalers

Company size

201 - 500 Employees

Headquarters location

Springfield, IL, US

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