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Entry Level Insurance Customer Service Representative Jobs in Naperville, IL

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$40K - $70K/yr

We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Naperville, IL

Entry Level Insurance Customer Service Representative information

See Naperville, IL salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for entry level insurance customer service representative in Naperville, IL is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Naperville, IL? For Entry Level Insurance Customer Service Representative jobs in Naperville, IL, the most frequently searched job titles are:
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What cities near Naperville, IL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Naperville, IL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Naperville, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,039 per year, or $18.8 per hour.

Bilingual Insurance Customer Service Representative

Hupp Family Financial Inc

North Aurora, IL • On-site

$50K - $60K/yr

Full-time

Medical, PTO

Posted 10 days ago

Job description

Hupp Family Agencies is hiring an experienced Bilingual Insurance Customer Service Representative who can confidently assist customers in both English and Spanish.


This is a full-time, in-office position for someone who already understands personal lines insurance and can handle customer service responsibilities such as policy changes, billing questions, renewals, documentation, retention, and account follow-up.


This is not an entry-level insurance position. Insurance customer service experience is required, and previous Allstate experience is strongly preferred. An active Property and Casualty license is preferred; however, we may consider a highly qualified insurance professional who is able to obtain one promptly.


You will join a busy, growing insurance agency where accuracy, responsiveness, accountability, and genuine customer care matter. We are looking for someone who can take ownership of customer needs, stay organized in a fast-paced environment, and work effectively with both our sales and service teams.


Compensation starts at approximately $50,000 annually, with final compensation based on licensing, relevant insurance experience, and qualifications. Bonus opportunities may also be available.


If you are bilingual, experienced in insurance, and ready to become an important part of a growing agency, we would like to hear from you.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities


Responsibilities

-Assist English- and Spanish-speaking customers by phone, email, text, and agency systems

-Handle billing questions, policy changes, ID cards, proof of insurance, mortgagee and lienholder updates, renewals, and general account service

-Explain coverage, policy changes, billing concerns, and next steps clearly in both English and Spanish

-Identify and address customer concerns that could lead to cancellations or lost business

-Review accounts for coverage gaps, missing documents, renewal concerns, and follow-up opportunities

-Process service requests accurately and within expected timeframes

-Document customer conversations and completed work in agency systems

-Coordinate with sales and service team members to resolve customer needs

-Manage multiple customer requests while remaining organized and attentive to detail

-Follow agency procedures, carrier requirements, and applicable compliance standards

-Build long-term customer relationships through responsive and dependable service


Requirements

-Fluent verbal communication in both English and Spanish

-Previous insurance customer service experience

-Property and Casualty insurance experience

-Working knowledge of personal lines insurance, including auto, home, renters, and umbrella policies

-Experience handling billing questions, endorsements, renewals, documentation, coverage questions, and customer concerns

-Active Illinois Property and Casualty license preferred

-Three or more years of insurance customer service experience preferred

-Previous Allstate agency experience strongly preferred

-Excellent telephone, written, and interpersonal communication skills

-Strong attention to detail and accurate documentation habits

-Ability to prioritize and manage a high volume of customer requests

-Comfortable using insurance carrier platforms, agency management systems, email, phone, and texting tools

-Dependable, accountable, coachable, and able to work well with a team

-Able to work full-time from the agency office