Dukes Insurance Agency

We are looking for a Customer Service Representative Assistant to provide support to our Account Managers. We are looking for people with a friendly and professional demeanor, good communication skills, and efficiency with their work quality. Paid Training, Yearly Reviews and Room for Growth Opportunities within Company.

Service Responsibilities:

• Working very closely with Account Managers and Owner, providing support as needed with Certificates, Endorsements, and Policies

• Learning and understanding company insurance products.

• Accessing customer accounts and policy schedules.

• Reviewing Policies for Typos, etc. before sending out to customers

• Answering calls
• Filing

Service Representative Requirements:

• High school diploma or GED.
• Previous experience working as a customer service representative, preferred.
• Willingness to learn knowledge of insurance products and policy schedules & forms.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills
• High-level typing skills.
• Knowledge of telephone and call forwarding systems.