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Commercial Insurance Customer Service Representative Jobs in Michigan

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Commercial Insurance Customer Service Representative information

See Michigan salary details

$20.9K

$47.6K

$66.7K

How much do commercial insurance customer service representative jobs pay per year?

As of Sep 8, 2026, the average yearly pay for commercial insurance customer service representative in Michigan is $47,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $52,700.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

More about Commercial Insurance Customer Service Representative jobs

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The top searched job categories for Commercial Insurance Customer Service Representative jobs in Michigan are:

What are popular job titles related to Commercial Insurance Customer Service Representative jobs in MI?

For Commercial Insurance Customer Service Representative jobs in MI, the most frequently searched job titles are:

Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,623 per year, or $22.9 per hour.

Hybrid Remote Insurance Customer Service Rep

Giannone Insurance Agency

Clinton Township, MI • On-site

$40K/yr

Full-time

Medical, PTO

Posted 28 days ago

Job description

Giannone Insurance Agency has been a trusted partner to individuals and families for over 15 years, offering tailored insurance solutions with personal attention and exceptional service. We pride ourselves on being more than just an insurance provider; we are advisors, partners, and a source of security for our clients. Our supportive and respectful workplace values work-life balance, ongoing education, and professional growth, empowering our team to thrive both personally and professionally.

We invite you to become a part of our dynamic team as a Licensed Insurance Customer Service Representative. In this hybrid role, blend the flexibility of working remotely with the chance to connect with our Michigan community. Your role will be pivotal in ensuring the satisfaction and support of our policyholders, offering expert guidance and personalized solutions to meet their insurance needs. Embrace an environment that values growth, teamwork, and the opportunity to make a difference in our clients' lives.

If you are enthusiastic about providing exemplary customer service and seeking a welcoming and motivating workplace, we are eager to meet you!

Responsibilities

Client Support: Provide expert assistance to policyholders, addressing inquiries and resolving issues efficiently and courteously.

Policy Management: Assist clients in understanding, managing, and updating their insurance policies as needed.

Claims Assistance: Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.

Client Communication: Maintain regular and proactive communication with clients to ensure their needs are consistently met.

Documentation: Accurately document and update client interactions, policies, and claims in the company database.

Continuous Learning: Stay informed on the latest insurance products, services, and industry trends to better serve clients.

Requirements

Licensing: Active State of Michigan Property & Casualty License is required.

Experience: Previous experience in customer service or insurance is desirable.

Communication Skills: Outstanding oral and written communication skills are necessary.

Customer Focused: A commitment to providing exceptional service and understanding customer needs.

Technologically Proficient: Ability to navigate CRM software and related tools efficiently.

Adaptability: Capability to work both remotely and in the office, maintaining excellent productivity.

Team-Oriented: Strong ability to work collaboratively with team members, enhancing the work environment.

Benefits
Paid Time Off (PTO)###Health Insurance###Mon-Fri Schedule###Flexibility with Work Location (Home Optional)