ZipRecruiter

Log In

1

Commercial Insurance Customer Service Representative Jobs

ALLSTATE Insurance Agency

Be Seen First

Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

VIP Personnel, Inc.

Be Seen First

Property Casualty Insurance CSR

Birmingham, AL · On-site

$40K - $65K/yr

Prestigious independent Commercial Property & Casualty Insurance Company is willing to pay what it ... The CSR will assist customers with pricing, follow-up and problem solving, etc. Word, Excel. Normal ...

next page

Showing results 1-20

All JobsCommercial Insurance Customer Service Representative Jobs

Commercial Insurance Customer Service Representative information

See salary details

$24K

$54.6K

$76.5K

How much do commercial insurance customer service representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for commercial insurance customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What Is a Commercial Insurance Customer Service Representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

What does a Commercial Insurance Customer Service Representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are some common challenges faced by Commercial Insurance Customer Service Representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Commercial Insurance Customer Service Representative, and why are they important?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.
More about Commercial Insurance Customer Service Representative jobs
What cities are hiring for Commercial Insurance Customer Service Representative jobs? Cities with the most Commercial Insurance Customer Service Representative job openings:
Who are the top companies hiring for Commercial Insurance Customer Service Representative jobs? The top employers for Commercial Insurance Customer Service Representative jobs are:
What states have the most Commercial Insurance Customer Service Representative jobs? States with the most job openings for Commercial Insurance Customer Service Representative jobs include:
What job categories do people searching Commercial Insurance Customer Service Representative jobs look for? The top searched job categories for Commercial Insurance Customer Service Representative jobs are:
What are popular job titles related to Commercial Insurance Customer Service Representative jobs? For Commercial Insurance Customer Service Representative jobs, the most frequently searched job titles are:
Commercial Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

TrueCut Insurance

Las Vegas, NV • On-site

$17.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Benefits/Perks
  • Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
  • Paid time off and a rotational weekend schedule
  • On-the-job training with opportunities for growth and advancement
  • Supportive, team-focused work environment
Responsibilities
  • Handle customer inquiries via phone, email and in person with professionalism and care.
  • Identify opportunities to upsell or cross-sell additional products.
  • Proactively assist customers to prevent cancellations and retain their business.
  • Resolve issues efficiently, ensuring satisfaction and loyalty.
  • Provide accurate information on insurance products, policies, and services.
  • Document customer interactions and follow up to ensure resolution.
  • Collaborate with internal teams to solve complex issues and deliver seamless service.
Qualifications
  • 1+ year of phone-based customer service experience
  • Strong communication, problem-solving, and multitasking skills
  • Positive attitude with a collaborative, team-oriented mindset
  • Genuine commitment to delivering exceptional customer experiences and building lasting relationships
  • Background in an insurance environment preferred
  • Property & Casualty license, or willingness to obtain one within the first 4 months of employment