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Commercial Insurance Customer Service Representative Jobs in Wisconsin

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Commercial Insurance Customer Service Representative information

See Wisconsin salary details

$24.2K

$55.1K

$77.2K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for commercial insurance customer service representative in Wisconsin is $55,150.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $61,100.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

More about Commercial Insurance Customer Service Representative jobs

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For Commercial Insurance Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Commercial Insurance Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Commercial Insurance Customer Service Representative jobs in Wisconsin are:

What are popular job titles related to Commercial Insurance Customer Service Representative jobs in WI?

For Commercial Insurance Customer Service Representative jobs in WI, the most frequently searched job titles are:

Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,150 per year, or $26.5 per hour.

Insurance Customer Service Representative

Greater Insurance Service Corp

Cottage Grove, WI • On-site

$37K - $52K/yr

Other

Dental, Retirement, PTO

Re-posted 23 days ago

Job description

Benefits:

401(k)

401(k) matching

Dental insurance

Paid time off

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!

You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.

Insurance Customer Service Representative Responsibilities

· Responds directly and promptly to client inquiries and requests

· Develops and maintains client service plans and manages mid-term changes

· Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.

· Responsible for new client setup and ongoing client maintenance in the appropriate agency management system

· Meets with clients as needed to review clients’ accounts as needed

· Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative Required Skills

· Strong sales and Customer Service skills

· Excellent active listening, interpersonal, and communication skills

· Prioritize and meet deadlines

· Computer experience with Windows based software and general office equipment

· Ability to work in a team based setting

· Attention to detail

Insurance Customer Service Representative Education and Experience

· High school diploma or equivalent required

· Insurance background

Insurance Customer Service Representative Licenses or Certifications

· Active Wisconsin insurance license

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