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Customer Service Insurance Jobs in Wisconsin (NOW HIRING)

Community Insurance & Associates

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Customer Service Insurance Agent

Waupaca, WI · On-site

$15 - $40/hr

We are looking for an extroverted self-driven insurance service (and a little sales) professional who is looking for an agency that will invest in them and their career. In this role, we provide ...

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Customer Service Insurance information

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$9

$18

$27

How much do customer service insurance jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service insurance in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Wisconsin?

The most popular types of Customer Service Insurance jobs in Wisconsin are:

What are popular job titles related to Customer Service Insurance jobs in Wisconsin?

For Customer Service Insurance jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Wisconsin look for?

The top searched job categories for Customer Service Insurance jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Insurance jobs?

Cities in Wisconsin with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Insurance Agent

Waupaca, WI • On-site

Community Insurance & Associates
Insurance Services • 11 - 50 employees
Learn more about Community Insurance & Associatesexternal

$15 - $40/hr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Community Insurance is a locally owned insurance agency located in Amherst, Iola, Stevens Point, and Waupaca, WI. We represent top carriers such as Auto Owners, Acuity, Progressive, etc. With over 90 years of serving families and businesses in central Wisconsin, this agency sticks out from the crowd! Community Insurance conducts annual account reviews of clients and we are very active in our communities. We are an experienced, vibrant agency that is growing, and we have an opportunity for a new Insurance Service Agent in Waupaca. With peer-to-peer recognition, profit sharing, generous time off, quarterly fun events, family boating gatherings, and Holiday parties, we have a great time together! We are looking for a reliable associate to join the team!

We are looking for an extroverted self-driven insurance service (and a little sales) professional who is looking for an agency that will invest in them and their career. In this role, we provide training, technology to support your service and sales process, an agency-wide family/team culture.


The mission of this role is to connect and care for our current clients while helping grow the clientele by utilizing the training and processes Community Insurance has in place and applying these strategies daily. This includes building relationships by phone daily with current clients for account reviews, quoting agency generated personal lines(auto/home) leads, preparing documents for team members in the office, and working on monoline business for account rounding, attending networking activities(chamber events). This role is the face of Community Insurance in the community as well as with agency prospects.


1. Maintain lasting relationships with our clients

2. Agency-generated new personal lines business sales

3. Review and guide clients in coverages and policies

4. Represent Community Insurance at networking events such as chamber events

5. Grow your knowledge in insurance through education classes paid for by the agency

Benefits

● 4 1⁄2 day work week

● Hourly pay until (or unless) licensed, then transitioned to salary

● $15+/hour based on experience (salary once licensed)

● 36 hours/week

● Heath, disability, & life insurance

● Paid PTO

● Simple IRA Retirement program with matching funds

● Profit sharing

● Employee Training & career development provided by the agency

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Profit sharing
  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No nights
  • No weekends

Supplemental Pay:

  • Commission pay

Language:

  • English (Required)

License/Certification:

  • insurance license (Preferred)

Work Location: In person


If you are looking to work for a local family-based business that cares about our local communities—consider us! An insurance license is preferred, but for the right candidate, we will provide training to obtain it. We are so excited to hear from you, apply now!

1. Submit a resume and cover letter.

2. Videos, personal letters, or notes are always welcome!


Job Type: Full-time

Pay: $15.00 - $40.00 per hour