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Customer Service Insurance Jobs in Wisconsin (NOW HIRING)

Valley Agencies, Inc.

Licensed Insurance CSR

Hudson, WI

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

Valley Agencies

Licensed Insurance CSR

Hudson, WI · On-site

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Wisconsin

Customer Service Insurance information

See Wisconsin salary details

$9

$18

$27

How much do customer service insurance jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service insurance in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Wisconsin? The most popular types of Customer Service Insurance jobs in Wisconsin are:
What are popular job titles related to Customer Service Insurance jobs in Wisconsin? For Customer Service Insurance jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Wisconsin look for? The top searched job categories for Customer Service Insurance jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Service Insurance jobs? Cities in Wisconsin with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Wisconsin as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,463 per year, or $19 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Greater Insurance Service Corp.

Pepin, WI • On-site

$40K - $45K/yr

Full-time

Posted 27 days ago

Job description

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!
 
You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.  
 
Insurance Customer Service Representative Responsibilities
·         Responds directly and promptly to client inquiries and requests
·         Develops and maintains client service plans and manages mid-term changes
·         Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.
·         Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
·         Meets with clients as needed to review clients’ accounts as needed
·         Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
 
Insurance Customer Service Representative Required Skills
·         Strong sales and Customer Service skills
·         Excellent active listening, interpersonal, and communication skills
·         Prioritize and meet deadlines
·         Computer experience with Windows based software and general office equipment
·         Ability to work in a team based setting
·         Attention to detail
 
Insurance Customer Service Representative Education and Experience
·         High school diploma or equivalent required
·         Insurance background 
 
Insurance Customer Service Representative Licenses or Certifications
·         Active Wisconsin insurance license