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Customer Service Insurance Jobs in Wisconsin (NOW HIRING)

Valley Agencies, Inc.

License Insurance CSR

Hudson, WI · On-site

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Wisconsin

Customer Service Insurance information

See Wisconsin salary details

$9

$18

$27

How much do customer service insurance jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service insurance in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Wisconsin?

The most popular types of Customer Service Insurance jobs in Wisconsin are:

What are popular job titles related to Customer Service Insurance jobs in Wisconsin?

For Customer Service Insurance jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Wisconsin look for?

The top searched job categories for Customer Service Insurance jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Insurance jobs?

Cities in Wisconsin with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Insurance Agency Customer Service Representative

Clements Insurance Agency

Wausau, WI • On-site

$21 - $24/hr

Full-time

Life, Retirement, PTO

Re-posted 23 days ago

Job description

  • Candidate must have previous administrative experience to be considered.
  • Candidate will be required to obtain Property and Casualty license within 6 months of employment to be considered for the role.

Join the Clements Insurance Agency team, located in the heart of Wausau, Wisconsin, as an Insurance Agency Customer Service Representative. We pride ourselves on providing top-tier service to our clients and are known for our positive and inviting atmosphere. As a key player on our team, you will be the first point of contact for our valued clients, ensuring they receive the assistance and support they deserve. Your role will be pivotal in maintaining the agency's reputation for excellent customer service and client satisfaction. By joining our team, you'll have the opportunity to grow within a stable and community-focused company that values its employees and their professional development.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Retirement Plan

Family Owned Agency

Hands on Training

Career Growth Opportunities

Summer Hours


Responsibilities

Client Assistance: Provide exceptional service by addressing customer inquiries, troubleshooting issues, and offering solutions in a timely and efficient manner.

Policy Management: Assist clients with policy modifications, renewals, and cancellations as necessary to meet their insurance needs.

Documentation: Accurately maintain records of customer interactions, transactions, and notes to ensure a streamlined workflow.

Problem Resolution: Collaborate with internal teams to resolve complex client issues, ensuring client satisfaction is maintained.

Information Dissemination: Educate policyholders on their coverages, policy changes, and updates to cultivate informed decision-making.

Customer Relationship Building: Develop and maintain positive, long-lasting relationships with clients to reinforce agency loyalty.


Requirements

Experience: A minimum of 2 years in an administrative role

Preferred Candidate would have experience within the insurance industry

Technical Skills: Proficient computer skills and comfortable learning a variety of tech platforms and systems specific to the insurance industry.

Education: High school diploma or equivalent required; college degree a plus.

Communication Skills: Excellent verbal and written communication abilities to effectively handle customer inquiries.

Problem-Solving: Strong analytical skills with the ability to address and resolve client issues efficiently.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.

Interpersonal Skills: Friendly, positive demeanor with a customer-first attitude.

Attention to Detail: Keen attention to detail and accuracy in handling insurance documentation and transactions.