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Customer Service Insurance Jobs in Wisconsin (NOW HIRING)

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

Hy-Vee, Inc.

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Co-Staff Job Board

Customer Service

Delavan, WI

$19 - $21/hr

Customer Service Representative Location: Whitewater, WI Pay: $19-$21/hr DOE Position Type: Temp-to-Hire / Direct Hire We are seeking a Customer Service Representative to join a growing team in ...

QPS

Customer Service

Racine, WI · On-site

$24 - $25/hr

Customer Service Wage: $24.00 - $25.00/hour Feeling underpaid or undervalued? This could be the position that you deserve! QPS Employment Group has a great opportunity available in Customer Service ...

Kfc

Customer Service

Sheboygan, WI

$12 - $13/hr

The Customer Service is the first face that customers see when they walk through the door or the first voice they hear when they place a drive-thru order so you will set the tone for the Kfc customer ...

Peer Technical

Customer Service

Fond Du Lac, WI

$15.75 - $21.50/hr

You will be taking orders from customers. (Inbound calls only) You will enter them into the system, checking price and delivery if needed. Good phone and computer skills. Detailed work required.

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Wisconsin

Customer Service Insurance information

See Wisconsin salary details

$9

$18

$27

How much do customer service insurance jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service insurance in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Wisconsin? The most popular types of Customer Service Insurance jobs in Wisconsin are:
What are popular job titles related to Customer Service Insurance jobs in Wisconsin? For Customer Service Insurance jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Wisconsin look for? The top searched job categories for Customer Service Insurance jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Service Insurance jobs? Cities in Wisconsin with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service

Universal Presentation Concepts

Madison, WI • On-site

$14.50 - $20.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

About UPC
UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all!
UPC is looking for dedicated and experienced employees for
Administrative, Design, Engineering and all levels of manufacturing.
Please apply to our team.
Position Summary
  • The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
  • It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
  • This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
  • Position requires thorough knowledge of UPC products within the first few months of employment.
  • Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment
  • Office Environment
  • Skilled in Microsoft Office, Word, Excel, Adobe, Etc
  • Multi-line phone system
  • Copy Machine
  • ERP experience helpful

Education & Experience
  • High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.
  • Extremely detail oriented, excellent written and verbal communication skills are a must.
  • Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
  • Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
  • Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
  • Must have the ability to learn and master UPC's internal order entry system.

Benefits
  • 401(k)
  • Paid Time Off (PTO)
  • Health insurance benefits
  • Paid holidays
  • And more

FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, or contact us in the following way:
Phone: 608-222-5658
Fax: 608-222-3933
Email: HR@upcdisplays.com
Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.

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