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Customer Service Insurance Jobs in Wisconsin (NOW HIRING)

Amorim Cork Composites Inc

Customer Service

Trevor, WI · On-site

$16.75 - $22.25/hr

We are seeking a detail-oriented and analytical Customer Service to join our Sales Support ... Health insurance * Health savings account * Life insurance * Paid time off * Parental leave

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

WAGO

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

... insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k ... High school diploma and two years' experience in customer service or related fields. * Proficient ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Position SummaryThe Customer Service Associate serves as the frontline and first point of contact ... Benefits401(k)Paid Time Off (PTO)Health insurance benefitsPaid holidaysAnd moreFOR MORE INFORMATION ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Health insurance benefits * Paid holidays * And more FOR MORE INFORMATION, PLEASE REFER TO UPC ...

Wago

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

Customer Service Representative WAGO Corporation is seeking an enthusiastic and customer-focused ... insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k ...

Lisa Preinfalk Farmers Insurance

Protégé

Franklin, WI · On-site

$30K - $35K/yr

... service insurance policies across multiple product lines Complete all training and licensing ... and customer service skills Entrepreneurial mindset and desire to eventually own a business ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Wisconsin

Customer Service Insurance information

See Wisconsin salary details

$9

$18

$27

How much do customer service insurance jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service insurance in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Wisconsin?

The most popular types of Customer Service Insurance jobs in Wisconsin are:

What are popular job titles related to Customer Service Insurance jobs in Wisconsin?

For Customer Service Insurance jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Wisconsin look for?

The top searched job categories for Customer Service Insurance jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Insurance jobs?

Cities in Wisconsin with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Licensed & Experienced Insurance Customer Service Representative

State Farm - Maggie Bringa

Waukesha, WI

$25/hr

Full-time

Re-posted 22 days ago

Job description

To be considered, applicants must have experience in Customer Service.


Seeking a self-starter individual with strong organizational skills to oversee office operations as a front-end supervisor in Waukesha, WI.

Essential requirements include proficient phone skills and typing abilities. Responsibilities will involve addressing customer inquiries regarding billing, processing changes, and managing the existing client portfolio, handling cash transactions, preparing bank deposits, and serving as the initial point of contact for office visitors are key aspects of the role. This will be done with a smile on your face.


Please and thank you are two key words that we use frequently.


We value our team members and are proud to offer a comprehensive benefits package, including:

  • Full Health Insurance Coverage (Marketplace)
  • Paid Time Off & Vacation Days to relax and recharge
  • Coverage for Insurance Licensing & one test
  • Annual Incentives & Competitive Rewards Program — including exciting prizes and recognition
  • Supportive Team Culture that celebrates your growth and success as an individual and the office
  • Full-time role
  • This position cannot be remote.


Join a company that truly invests in its people! We work as a team that thrives; we all do.


If you believe you possess the necessary qualifications, we encourage you to submit your application promptly.

Compensation:

$20 - $25 hourly


Responsibilities:
  • Promptly respond to the customer's questions, complaints, and comments according to our standards.
  • Keep the schedule for the office running smoothly and on time.
  • Direct incoming traffic to their correct appointment location.
  • You will maintain supplies for the entire office.
  • Do everything that needs to be done with a smile.
  • Handle the ordering and maintenance of office supplies.
  • You will be a Front-end Supervisor.
  • You will handle deliveries and pickups.
  • Answer general calls and direct them to the appropriate party.
  • Always maintain a professional and positive attitude.

Qualifications:
  • To be considered, applicants must have experience in Customer Service.
  • Property and Casualty license REQUIRED.
  • Spanish-speaking preferred.
  • Organized and capable of using Microsoft tools (Outlook, Word).
  • Some college preferred.
  • A Quick learner would be desired.
  • Good note taker.
  • Management experience.
  • A friendly face with a smile for all.

About Company

State Farm Insurance is a quality Insurance Company that sells Auto, Fire, Life, and Health products. We are an extremely strong company financially. State Farm will be 100 years old next year. We have been the largest writer of auto insurance in the nation since 1962. 3 out of 5 cars on the road are insured by State Farm Insurance Company. When I started my agency in 2002, I started with no customers. My agency has been a very successful agency since then. We employ a team-based approach to our agency's success. I have 30 years of insurance experience to personally train the right person to be the next best customer service team member. All I ask is to be coachable, have the ability to overcome rejection, and have a good work ethic.