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Commercial Insurance Customer Service Representative Jobs

Flanagan Mills Insurance Agency

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Insurance Customer Service Representative

Rochester, NY · On-site

$21 - $23/hr

Join our growing team at Flanagan Mills Insurance Agency in this client-facing role where you'll provide customer service and support to our home, auto, and business insurance clients! We're looking ...

Flanagan Mills Insurance Agency

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Insurance Customer Service Representative

Rochester, NY · On-site

$21 - $23/hr

Join our growing team at Flanagan Mills Insurance Agency in this client-facing role where you'll provide customer service and support to our home, auto, and business insurance clients! We're looking ...

The Misch Group

Commercial Lines CSR

Columbus, OH

$55K - $60K/yr

Commercial Lines CSR Department: Insurance & Financial Services Employment Type: Full Time Location: Ohio Compensation: $55,000 - $60,000 / year Description About Us: We are a local independent ...

VAN PELT & SON AGENCY INC

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Insurance CSR

Middletown, NJ

$25K - $55K/yr

Well established insurance agency seeking experienced individual for full-time long term employment. Must be familiar with personal and commercial lines as well as working with management system ...

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All JobsCommercial Insurance Customer Service Representative Jobs

Commercial Insurance Customer Service Representative information

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$24K

$54.6K

$76.5K

How much do commercial insurance customer service representative jobs pay per year?

As of Jun 8, 2026, the average yearly pay for commercial insurance customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What Is a Commercial Insurance Customer Service Representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

What does a Commercial Insurance Customer Service Representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are some common challenges faced by Commercial Insurance Customer Service Representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Commercial Insurance Customer Service Representative, and why are they important?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.
More about Commercial Insurance Customer Service Representative jobs
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Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Insurance Customer Service Representative

ANGELA ROUDEZ INSURANCE AGENCY INC

Chicago, IL • On-site

$18 - $20/hr

Full-time

Posted 18 days ago

Job description

We are seeking an Insurance Sales Agent to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.
Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement
Qualifications:

  • Previous experience in insurance, customer service, or other related fields
  • Ability to build rapport with clients
  • Property & Casualty and/or Life and Health license required to start. 
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Bilingual Spanish