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Commercial Insurance Customer Service Representative Jobs

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Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and ...

TrueHeritage Staffing

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Customer Service Representative

Lake Suzy, FL · On-site

$22 - $24/hr

The ideal candidate will have at least one year of experience servicing personal and commercial insurance lines and possess a valid Florida 4-40 Customer Representative License . Responsibilities

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Commercial Insurance Customer Service Representative information

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$24K

$54.6K

$76.5K

How much do commercial insurance customer service representative jobs pay per year?

As of Jul 15, 2026, the average yearly pay for commercial insurance customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What Is a Commercial Insurance Customer Service Representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

What does a Commercial Insurance Customer Service Representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are some common challenges faced by Commercial Insurance Customer Service Representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Commercial Insurance Customer Service Representative, and why are they important?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.
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Commercial Insurance Customer Service Representative jobs near you

bilingual insurance customer service representative

Wise Choice Insurance

Mission, TX • On-site

$25K - $45K/yr

Full-time

Retirement, PTO

Posted 13 days ago

Job description

At Wise Choice Insurance, we believe in making insurance simple and accessible for everyone in our Mission, Texas community. We're looking for a friendly and dedicated Bilingual Insurance Customer Service Representative to join our growing team. If you love connecting with people, enjoy solving problems, and are fluent in both English and Spanish, you'll fit right in! You'll be the first point of contact for many of our clients, guiding them through their insurance needs with a warm and helpful approach. This isn't just about answering questions; it's about building trust and ensuring our policyholders feel confident and supported. We foster a supportive environment where your contributions are valued, and you'll have the opportunity to make a real difference in people's lives every day. Come be a part of a team that's committed to providing wise choices and exceptional service.


Benefits

Annual Base Salary + Bonus Opportunities

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)


Responsibilities

Answer incoming calls and respond to customer inquiries regarding insurance policies, coverage, and billing.

Provide clear and accurate information to customers, explaining policy details and options.

Assist customers with policy changes, updates, and claims processing.

Resolve customer complaints and issues in a timely and professional manner.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to ensure a seamless customer experience.


Requirements

Fluency in both English and Spanish (written and spoken) is essential.

Previous experience in customer service, preferably within the insurance industry.

Excellent communication and active listening skills.

A positive and empathetic demeanor when interacting with clients.

Proficiency with customer relationship management (CRM) software.

Ability to multitask and manage time effectively.