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Customer Service Representative Express Scripts Jobs in Texas

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Customer Service Representative -- Alco Air (Longview, TX) Full-Time * Steady Schedule * $16-$20/hr ... Comfortable following call scripts and processes * Positive attitude and team-first mindset

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Job Type Full-time Description Customer Service Representative - Alco Air (Longview, TX) Full-Time ... Comfortable following call scripts and processes * Positive attitude and team-first mindset

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Job Type Full-time Description Customer Service Representative - Alco Air (Longview, TX) Full-Time ... Comfortable following call scripts and processes * Positive attitude and team-first mindset

DME Express

Customer Service Representative

Garland, TX · On-site

$16 - $17/hr

DME Express is a medical supply company dedicated to delivering the best service and equipment to ... The Customer Service Representative is responsible for performing all tasks relative to in-house ...

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Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive as a customer service representative at Express Scripts?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What would you do as a customer service representative?

As a Customer Service Representative at Express Scripts, you would assist customers with their pharmacy benefits, answer questions about prescriptions, process orders, and resolve issues related to medication coverage. The role requires strong communication skills, familiarity with healthcare or pharmacy systems, and the ability to handle inquiries efficiently. You may work in a call center environment and need to follow company policies and procedures to ensure customer satisfaction.

What types of challenges might I encounter as a customer service representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a customer service representative Express Scripts?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

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What job categories do people searching Customer Service Representative Express Scripts jobs in Texas look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Texas are:
What cities in Texas are hiring for Customer Service Representative Express Scripts jobs? Cities in Texas with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

McWilliams Heating Cooling and Plumbing

Lufkin, TX • On-site

$18/hr

Other

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

Job Type
Full-time
Description
Customer Service Representative
Burke, TX
McWilliams is Hiring Customer Service Representatives in Burke, TX!
Full-Time • $18/Hour • Three Consecutive Days Off Every Week
Do you love helping people and getting them taken care of right away? McWilliams is looking for two Customer Service Representatives (CSRs) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact - helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place.
What You'll Do

  • Answer incoming calls and get customers scheduled quickly
  • Assist customers with their HVAC and plumbing service needs
  • Communicate clearly and professionally with customers and technicians
  • Handle a high call volume while staying organized and efficient
  • Enter and update customer information accurately
  • Prioritize calls, including urgent and emergency requests
  • Deliver a great experience on every call
What We Offer
  • $18.00/hour
  • Consistent four-day schedule with Tuesday, Wednesday, and Thursday off - every week
  • Medical, dental, and vision benefits
  • PTO and paid holidays
  • Supportive team environment
Requirements
Must-Haves
  • 1+ years of CSR or call center experience in HVAC or plumbing company
  • Strong communication and customer service skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable following call scripts and processes (ServiceTitan knowledge a plus)
  • Positive attitude and team-first mindset
  • Weekend availability required
  • Must be 18 years of age or older to apply

Schedule: Full-time, in-office position
Training: First 4 weeks, Monday-Friday
Regular schedule after training:
Friday | 8:00 AM - 7:00 PM
Saturday | 8:00 AM - 7:00 PM
Sunday | 7:00 AM - 6:00 PM
Monday | 8:00 AM - 7:00 PM
If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.
Salary Description
18.00/ Hour

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