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Technical Support Representative Jobs in Delaware

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

Provide support for the customer service team through the manning and operation of the Help Desk ... Qualifications : * GED or High School diploma supplemented by technical medical knowledge ...

Syner-G

Sr. Process Engineer

Newark, DE

$101K - $131K/yr

Provide technical support for process validation activities, including PPQ execution and continued ... The physical demands described here are representative of the requirements that must be met by an ...

Professional Solutions Delivered, LLC

Site Lead - RFID

DE · On-site

$120K - $140K/yr

Offer technical support and guidance to installation teams to ensure all hardware meets customer specifications and approved design standards. * Represent the company as the client's primarypoint ...

Pittsburgh International Airport

$17.50 - $23.50/hr

Provide technical support for maintaining environmental compliance related to aircraft deicing ... Physical Demands The physical demands described here are representative of those that must be met ...

Bentley Truck Services

Sales Representative

Felton, DE · On-site

... diligent support, as well as providing exceptional customer service. Sales Representative ... Thorough understanding of technical or scientific products to be sold. * Organized with attention ...

Bentley Truck Services

Sales Representative

Felton, DE · On-site

... diligent support, as well as providing exceptional customer service. Sales Representative ... Thorough understanding of technical or scientific products to be sold. * Organized with attention ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Delaware

Technical Support Representative information

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$12

$21

$31

How much do technical support representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support representative in Delaware is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
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What are popular job titles related to Technical Support Representative jobs in DE? For Technical Support Representative jobs in DE, the most frequently searched job titles are:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,983 per year, or $21.1 per hour.

Building Automation (BAS) Programmer NC

MODERNCONTROLS LLC.

New Castle, DE • On-site

$80K - $106K/yr

Full-time

Re-posted 9 days ago

Job description

Description:

ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, New Jersey, Maryland, Virginia and Washington D.C.. With over 200 employees, and a fleet of 100 service vehicles, our team of experts install, maintain, and design Building Automation and HVAC systems designed to help facility managers control building environments and operating costs.


About the Building Automation Programmer position: We are looking for a Building Automation Programmer(s) to join our growing company. In this role you will be a key member of our business automation team and work directly with the facility team, architects, and engineers to design, review, and implement building automation projects for our commercial customers. We are looking for career-minded professional who wants to make an impact and grow in the role, with 4 office locations in PA/NJ, DE, MD/ES VA and DC/MD/VA. The typical career path for new BAS Programmers at ModernControls is to partner with Senior BAS Programmers and evolve into a Senior BAS Programmer or Senior Controls Engineer.


Key Responsibilities:

• Program and configure DDCs for HVAC systems
• Collaborate with design and engineering teams for seamless system integration
• Troubleshoot and resolve issues with control systems

• Commission, diagnose, and repair environmental-control systems.
• Ensure reliability and optimization of building automation solutions


Day-to-day activities:


INSTRUMENTATION (30%)

  • Develop BAS and network architectures per client's RFQ's, project drawings and documentation
  • Design and propose controls hardware appropriate for a project based upon the above
  • Research and select a specific control system beneficial for the type of project
  • Provide technical support for BAS Support Technicians
  • Inspect completed control enclosures
  • Lead multiple project implementations with several different customers
  • Coordinate and manage BAS Support Technicians regarding work associated with assigned projects
  • Serve as a primary technical contact to management regarding projects

BAS DESIGN AND CONFIGURATION (50%)

  • Participate in project design review meetings
  • Create systems using project hardware and computers
  • Configure user interface and MMI screens
  • Configure BAS control algorithms
  • Provide custom BAS control algorithms as required
  • Execute internal functional and quality control testing
  • Provide BAS as-built documentation to BAS Support Technician
  • Perform customer demonstrations and acceptance testing
  • Develop and implement project graphics and interfaces
  • Sales/Estimating support


ONSITE BAS STARTUP (20%)

  • Work in a supervisor role or with a team at a customer site
  • Work effectively and efficiently with subcontractors
  • Install project software and configuration onto site systems
  • Provide modifications/additions to site graphics as required
  • Perform integration functions as required
  • Perform point mapping
  • Perform system commissioning via point-to-point loop checks
  • Perform instrumentation and software calibration and tuning
  • Participate in functional tests of all systems
  • Troubleshoot installation discrepancies of new systems
  • Program field modifications as required
  • Perform troubleshooting/service for existing systems
  • Assist with developing commissioning test plans and documentation updates
  • Assist with developing training documentation/presentation on operations and maintenance of system requirements
Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

  • 3+ years of Building Automation (BAS) programming experience
  • Strong understanding of HVAC controls/equipment
  • Fundamental understanding of how to repair, adjust, and calibrate BAS systems
  • Ability to read construction blueprints/documents
  • Ability to effectively communicate with end users and provide customer training
  • Strong problem-solving skills and attention to detail
  • Microsoft Platform; including Adobe Acrobat and Visio
  • Must have valid driver's license

Preferred Knowledge/Skills and Education

  • Bachelor/Associates degree in electronics or mechanical field or HVAC technology
  • N4 certification
  • Ability to provide technical support to customers when needed