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Technical Support Representative Jobs in Delaware

Felder Group USA

Field Service Engineer

New Castle, DE · On-site

$25/hr

Provide technical support via phone, email, and video * Support machine demonstrations with sales representatives * Assist with showroom and warehouse setup, machine preparation, and equipment ...

Felder Group USA

Field Service Engineer

New Castle, DE · On-site

$25/hr

Provide technical support via phone, email, and video * Support machine demonstrations with sales representatives * Assist with showroom and warehouse setup, machine preparation, and equipment ...

Winner Automotive Group

IT SUPPORT SPECIALIST

Dover, DE · On-site

$20 - $25/hr

The IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good ...

ALOFT AeroArchitects

Technical Trainer

Georgetown, DE · On-site

$30 - $40/hr

Provide individual support to trainees, answering questions, addressing concerns, and guiding them ... The requirements listed below are representative of the minimum knowledge, skill, and/or ability ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Wilmington, DE · On-site

$23 - $25/hr

This pivotal role requires a combination of technical expertise, outstanding communication skills ... PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Delaware

Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support representative in Delaware is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Delaware as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,983 per year, or $21.1 per hour.

L2 Tech Support - Site Migrations || Desktop Management Specialist - Infrastructure Services

Newark, DE • On-site

MDAEdge
Custom Software Development Services • 51 - 200 employees
Learn more about MDAEdgeexternal

Full-time

Re-posted 25 days ago

Job description

Job Summary:
MDAEdge is seeking a highly skilled and experienced Desktop Management Specialist to join their Infrastructure Services team. The role involves providing technical support for desktops, laptops, and peripherals, ensuring timely resolution of incidents, and collaborating with third-party vendors to resolve hardware issues.
Responsibilities:
• Provide break/fix support for desktops, laptops, and peripherals.
• Re-image devices and reinstall/configure applications as required.
• Troubleshoot Windows OS, hardware issues, and enterprise applications.
• Collaborate with third-party vendors to escalate and resolve hardware issues.
• Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
• Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
• Provide technical support for on-site and remote users, addressing queries and resolving incidents.
• Manage the ticket queue to ensure timely resolution in compliance with SLAs.
• Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
• Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
• Provide IT support for events, meetings, and disaster recovery scenarios.
• Ensure end-user support for O365, Active Directory, and related networking functionalities.
• Oversee application support and ensure seamless system upgrades/refreshes, maintaining configuration integrity.
• Support printer network setups, driver installations, and device repairs through vendor coordination.
Qualifications:
Required:
• 7+ years of experience in Desktop Management within Infrastructure Services (IS).
• Advanced knowledge of PC hardware, software, operating systems (Windows 10/11, Android OS, macOS), directory services, and network configurations.
• Proficiency in IT service management tools and familiarity with ITIL processes.
• Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
• Strong troubleshooting capabilities for basic LAN/WAN issues, Wi-Fi configurations, and VOIP phones.
• Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
• Proven ability to manage incidents and problems effectively, adhering to established SLAs.
Preferred:
• Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are highly desirable.
• ITIL Foundation certification preferred.
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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