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Technical Support Technician Jobs (NOW HIRING)

Brooksource

Technical Support Technician

Morrisville, PA · On-site

$20 - $27/hr

Technical Support Technician Fairless Hills, PA On-Site Role $20-$25/hr (DOE) ABOUT THE ROLE Our client, a leading operator of large-scale data centers, is seeking a hands-on Technical Support ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist with all data center consolidation tasks, including but not limited to cable management, hardware ...

SGS Consulting

Technical Support Technician

Allen, TX · On-site

$34K - $43K/yr

As a Technical Support Technician II, you will perform both technical and administrative responsibilities supporting day to day operations and ensuring service excellence. Core Responsibilities:

Steffes

Technical Support Technician

Dickinson, ND · On-site

$35K - $44K/yr

They are seeking a Technical Support Technician to provide technical support for homeowners, contractors, and utility personnel, while also developing documentation and training materials to enhance ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

GoNetspeed

Technical Support Technician

Phelps, NY · On-site

$21/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

GoNetspeed

Technical Support Technician

Phelps, NY · On-site

$21/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

Sullihosting, Inc.

$34K - $43K/yr

Technical Support Technician Office Location: Remote Offices, Long Island, and New York City Position Description: The Technical Support Technician is an experience support technician working in a ...

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Technical Support Technician information

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$66K

How much do technical support technician jobs pay per year?

As of Aug 27, 2026, the average yearly pay for technical support technician in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support technician?

To thrive as a Technical Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification or associate degree. Familiarity with ticketing systems, remote desktop tools, and platforms like Windows, macOS, or Linux is often required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and provide clear guidance. These skills ensure efficient resolution of technical problems and high customer satisfaction in a support-driven environment.

What are some common challenges technical support technicians face when troubleshooting customer issues remotely?

Technical Support Technicians often encounter challenges such as accurately diagnosing problems without physical access to the customer's device, managing communication barriers, and addressing issues across a variety of hardware and software platforms. Successful technicians develop strong problem-solving and communication skills to guide users through complex procedures and resolve issues efficiently. Building rapport and maintaining patience are also critical, as technicians frequently work with users who may be frustrated or unfamiliar with technical terminology.

What is the difference between Technical Support Technician vs Help Desk Technician?

AspectTechnical Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesHelp desk, remote support, customer service
Employer & Industry UsageIT companies, tech support servicesCorporate IT, MSPs, customer support centers
Common Search/ComparisonYesYes

The main difference between a Technical Support Technician and a Help Desk Technician lies in their work scope. Technical Support Technicians often handle more complex hardware and software issues on-site, while Help Desk Technicians primarily provide remote support and customer service. Both roles require similar certifications and are vital in IT support environments, but their daily tasks and work settings differ.

Can I work remotely in technical support technician?

Many technical support technician roles can be performed remotely, especially those involving troubleshooting via phone, email, or remote desktop tools. Employers often require strong communication skills and familiarity with remote support software, and some positions may require on-site presence for hardware repairs or installations.

What does a technical support technician do?

A technical support technician provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or in person, use diagnostic tools, and may document solutions to improve support processes. Strong communication skills and knowledge of computer systems are essential for this role.
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Technical Support Technician jobs near you

Technical Support Technician

Campbell Scientific, Inc.

Logan, UT • On-site

$32K - $40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Technical Support Technician
Client Services, Technical Support
1 regular full-time position, located in Logan, UT
Closing Date: End of Day, September 7, 2026
Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high-quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Technician to join us in our pursuit to provide our customers with the highest quality products and world-class support.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What’s in it For You?
  • A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD amp;D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
  • Industry competitive salaries.
  • A great work culture where we work hard and make the time to enjoy both our work and the people around us.
  • Challenging and engaging work that makes a difference on a global scale.
What You’ll Work On
The Technical Support Technician (TST) is responsible for handling level 1 technical support cases and escalating support cases where appropriate to technical support engineers. The TST is often the initial support contact for customers via web request, e-mail, or phone call. During initial contact, the TST will ask the customer appropriate questions to determine the nature of the support issue, and either provide the solution or transfer the case to the appropriate technical support engineer for level 2 support.
You’ll Support Your Team by Performing the Following Key Tasks
  • Create and maintain a strong culture in accordance with Campbell Scientific’s core ARCTIC values -- Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
  • Provide customer technical support via phone, web, and email.
  • Enter support cases into Customer Relationship Management CRM system.
  • Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
  • Program dataloggers for measurement, control, and communication.
  • Test application specific products.
  • Share specialized information with other employees.
  • Assist with in-person and remote customer training.
  • Provide customer training as needed.
  • Provide on-call technical support outside of normal business hours, as required. Pay differential may apply.
What We're Looking For
  • Associates degree in electronics or information technology or equivalent work experience in a technology support field.
  • Experience providing customer support for a technical product (software and/or hardware).
  • Someone who can read and understand technical manuals for scientific equipment.
  • Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
  • Excellent written and oral communication and presentation skills in the English language.
  • Problem solving and customer service skills.
  • Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
  • Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
  • Familiarity with the CRBasic programming language, preferred.
  • Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.), preferred.
  • Basic understanding of telecommunications equipment preferred.
  • Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues, preferred.
  • One or more years’ experience using and supporting measurement systems and environmental related sensors, preferred.
  • An interest in the natural processes of the environment, preferred.
Work Environment
This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.
Physical Requirements
Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.

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