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Technical Support Technician Jobs (NOW HIRING)

B&L Custom Computers

Technical Support Technician

Ogden, UT · On-site

$36K - $46K/yr

The Technical Support Technician will provide essential troubleshooting and support within a cross-functional IT team, focusing on Windows-based systems and mixed operating system environments. This ...

Thermal Works

Technical Support Technician

Middletown, NY

$37K - $47K/yr

The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist with all data center consolidation tasks, including but not limited to cable management, hardware ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in ...

Sullihosting, Inc.

$34K - $43K/yr

Technical Support Technician Office Location: Remote Offices, Long Island, and New York City Position Description: The Technical Support Technician is an experience support technician working in a ...

Collabera

Technical Support Technician

Frederick, MD · On-site

$20 - $24/hr

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

Collabera

Technical Support Technician

Frederick, MD

$20 - $24/hr

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

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How much do technical support technician jobs pay per year?

As of Jun 10, 2026, the average yearly pay for technical support technician in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What skills are needed for technical support?

Technical support technicians need strong problem-solving skills, good communication abilities, and a solid understanding of computer hardware, software, and networking. Familiarity with troubleshooting tools and technical documentation is essential, and certifications like CompTIA A+ can enhance job prospects.

What does a Technical Support Technician do?

A Technical Support Technician assists users by diagnosing and resolving hardware, software, and networking issues. They provide support via phone, email, chat, or in person, guiding customers through troubleshooting steps. Technicians may also install new systems, update existing software, and maintain documentation of issues and solutions. Their primary goal is to ensure that technology functions smoothly for end-users and to minimize downtime.

Is tech support an entry-level job?

Technical Support Technician roles are often considered entry-level positions that require basic technical knowledge, problem-solving skills, and customer service abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles. However, some positions may require prior experience or specialized skills depending on the complexity of the support needed.

What are some common challenges Technical Support Technicians face when troubleshooting customer issues remotely?

Technical Support Technicians often encounter challenges such as accurately diagnosing problems without physical access to the customer's device, managing communication barriers, and addressing issues across a variety of hardware and software platforms. Successful technicians develop strong problem-solving and communication skills to guide users through complex procedures and resolve issues efficiently. Building rapport and maintaining patience are also critical, as technicians frequently work with users who may be frustrated or unfamiliar with technical terminology.

What are the key skills and qualifications needed to thrive as a Technical Support Technician, and why are they important?

To thrive as a Technical Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification or associate degree. Familiarity with ticketing systems, remote desktop tools, and platforms like Windows, macOS, or Linux is often required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and provide clear guidance. These skills ensure efficient resolution of technical problems and high customer satisfaction in a support-driven environment.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human technicians. Technical Support Technicians still play a vital role in resolving complex issues, offering personalized assistance, and managing escalations that require critical thinking and technical expertise. AI tools are viewed as complementary, enhancing efficiency rather than replacing the entire role.

How much is the salary of an IT technician?

The salary of a Technical Support Technician typically ranges from $40,000 to $60,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages.

What is the difference between Technical Support Technician vs Help Desk Technician?

AspectTechnical Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesHelp desk, remote support, customer service
Employer & Industry UsageIT companies, tech support servicesCorporate IT, MSPs, customer support centers
Common Search/ComparisonYesYes

The main difference between a Technical Support Technician and a Help Desk Technician lies in their work scope. Technical Support Technicians often handle more complex hardware and software issues on-site, while Help Desk Technicians primarily provide remote support and customer service. Both roles require similar certifications and are vital in IT support environments, but their daily tasks and work settings differ.

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Technical Support Technician jobs near you

Technical Support Technician

B&L Custom Computers

Ogden, UT • On-site

$36K - $46K/yr

Full-time

Posted 20 days ago

Job description

The Technical Support Technician will provide essential troubleshooting and support within a cross-functional IT team, focusing on Windows-based systems and mixed operating system environments. This role involves addressing moderate complexity technical issues independently, maintaining system functionality, and assisting users through training and clear documentation.

Responsibilities

  • Troubleshoot hardware, software, and network issues efficiently
  • Deliver timely customer support to resolve moderate complexity problems
  • Create and maintain clear technical documentation
  • Perform routine system maintenance to ensure optimal performance
  • Conduct user training sessions to enhance technical knowledge and system usage

Preferred Qualifications

  • 3+ years of experience in technical support roles
  • Bachelor’s degree in Computer Science or a related field
  • Strong technical troubleshooting skills
  • Knowledge of networking fundamentals
  • Experience with hardware repair