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Technical Support Assistant Jobs (NOW HIRING)

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.

Knipper HEALTH

Technical Support Specialist

Lakewood, NJ

$23 - $30/hr

The Technical Support Specialist is responsible for providing technical assistance and support to ... Troubleshoot all hardware (computers, printers, etc.) and software for anomalies. * Assist users to ...

CareTria

Technical Support Specialist

Lakewood, NJ · On-site

$23 - $30/hr

The Technical Support Specialist is responsible for providing technical assistance and support to ... Troubleshoot all hardware (computers, printers, etc.) and software for anomalies. * Assist users to ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist ... Provide technical support for district events such as board meetings, community workshops or expos ...

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

A willingness and desire to assist others. * Great interpersonal skills and prior customer service ... Recent technical support experience in a call center environment. * Must be able to pass pre ...

Motion

Technical Support

Birmingham, AL · On-site

... Assist other Mi IMS Technical Support personnel with support calls • Assist customers in setting up access to the system (i.e. CribMaster Web) • Work with CribMaster and customer to develop ...

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How much do technical support assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for technical support assistant in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What are the key skills and qualifications needed to thrive as a Technical Support Assistant, and why are they important?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges Technical Support Assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support agents. Technical Support Assistants still play a vital role in resolving complex issues, offering personalized assistance, and managing escalations that require critical thinking and empathy. Skills in troubleshooting, customer service, and familiarity with AI tools are valuable in this evolving field.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

Is helpdesk a good entry level IT job?

A helpdesk role as a Technical Support Assistant is generally considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical tools like ticketing systems. It offers opportunities to develop communication skills and gain knowledge of hardware, software, and network issues, which can lead to advanced IT positions.

What is the highest salary for tech support?

The highest salaries for technical support assistants can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles. Top earners often work in large corporations, provide enterprise-level support, or have extensive experience and technical expertise.
What cities are hiring for Technical Support Assistant jobs? Cities with the most Technical Support Assistant job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Technical Support Assistant jobs? States with the most job openings for Technical Support Assistant jobs include:
Technical Support Assistant

Technical Support Assistant

Golden Gate Regional Center

San Francisco, CA • On-site

$53K - $64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 hours ago

Job description

Technical Support Assistant - Onboarding and Offboarding
Starting Salary Range: $53,481 - $64,177
GGRC is looking to hire a Technical Support Assistant who provides frontline IT support for GGRC by managing technology onboarding and offboarding, including account creation, hardware and software setup, access changes, and file migrations in coordination with HR and Operations. Delivers responsive help desk support with a strong focus on customer service, contributes to IT projects and system implementations, and travels between GGRC offices across San Francisco, San Mateo, and Marin Counties as needed.
This position offers the opportunity to work from our San Francisco office and from the comfort of your home in a hybrid setting. Local travel within the Counties of San Francisco, San Mateo and Marin maybe required. Access to reliable transportation permitting travel to and between many different locations throughout the day in order to perform the outlined responsibilities of the position.
Responsibilities:
Onboarding and Offboarding
  • Serve as first contact for New Hire technical questions and support.
  • Respond to and resolve common new hire technology inquiries and access issues.
  • Create accounts based on Agency Standards.
  • Configure and deploy agency devices such as laptops, mobile phones, office phones for new staff.
  • Reset hardware, software and accounts, and prepare returned equipment for new employees.
  • Suspend/terminate accounts based on Agency Standard.
  • Create and/or update documentation for Agency Standards

Help Desk
  • Provides first level of systems support for employees throughout the agency and elicits details of issues in order to properly prioritize and refer issues
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Prioritize, track, and resolve support requests, escalating issues as appropriate. to the appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Apply diagnostic utilities to aid in troubleshooting
  • Create and/or update documentation for Agency Standards
  • Identify and learn appropriate software and hardware used and supported by the organization

Equipment Management
  • Performs routine maintenance on IT equipment such as data back-up, Server and network hardware maintenance, end user equipment hardware maintenance
  • Process and submit Purchase Order requests for IT equipment as needed§ Receive processed Purchase Orders, Asset Tagg, and deploy IT equipment to staff
  • Manage Computer Equipment Inventory, keep and update records for IT equipment.
  • Track and record equipment purchases and disposals to ensure compliance with applicable state requirements.
  • Provision and configure new equipment for staff in alignment with the agency standards.

Other
  • Monitors daily system operations throughout the agency to identify potential issues
  • Maintain and update written procedures as systems and processes evolve.
  • Participate in special projects, and assist with additional duties or tasks, as assigned.
  • Create and document procedures and processes as needed.
  • Maintain all client and agency information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act
  • Maintain all client and agency PHI and PII as confidential.

Requirements
Education and Experience
  • Associate degree in a computer related field (or additional 2 years work experience in related field)
  • Be knowledgeable and resolve new hire FAQs.
  • Knowledgeable in troubleshooting and resolving new hire account and login issues.
  • 2+ years in a professional setting working in help desk support, preferably in a technology related role
  • Experience in administering current cloud applications such as Microsoft 365, Zoom, DocuSign etc.
  • Experience in enterprise level administration of applications and hardware.

Skills
  • Ability to lift 50lb.
  • Knowledge of computer hardware and software including Windows, internet usage, Microsoft Office Suite, Adobe products, DocuSign, Zoom, and other web-based applications.
  • Familiarity with Windows and Android hardware
  • Knowledge of Microsoft Entra, SharePoint, Exchange, Intune, and other Microsoft Cloud Services
  • Knowledge of enterprise VOIP phone services.
  • Knowledge of remote access software for remote end user support.
  • Knowledge of IPv4 networking, subnets, routing.
  • Knowledge of MDM administration
  • Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation.
  • Oral communication: ability to convey complex information and ideas in a clear, concise, and professional manner.
  • Ability to operate basic office equipment, including scanners, copiers, faxes, phones.
  • Intermediate knowledge of MS Word® (e.g., tables, mail merges, form creation), MS Excel® (e.g., Pivot Tables, Lookups, graphing), MS PowerPoint®, MS Outlook® (e.g., group list management, multi-calendar management, permissions)
  • Strong Documentation Skills
  • Ability to make decisions based on policies and/or similar scenarios.

Competency Traits:
  • Initiative
  • Customer service oriented
  • Troubleshooting
  • Attention to detail
  • Analytical thinking
  • Organizational ability
  • Time management
  • Collaboration/teamwork
  • Adaptability
  • Ability to work in a fast-paced environment
  • Capacity to learn new technologies and skills

Benefits
What are the benefits to working with GGRC?
We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
10% employer contribution to a 403(b) retirement account to help you save for the future!
GENEROUS TIME OFF BENEFITS!!!
No really, we mean generous:
13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education
What makes GGRC so special?
GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).
How to apply:
GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.
Golden Gate Regional Center is an Equal Opportunity Employer.

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