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Technical Support Assistant Jobs in Phoenix, AZ (NOW HIRING)

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ... and assist with proposals and position papers on major technical programs for organization ...

TEKsystems

Technical Support Representative

Scottsdale, AZ · On-site

$26 - $27/hr

... - Assist customers through multiple communication channels - Report bugs and trends to stakeholders for process improvement - Provide first-class technical support to customers Skills trouble shoot ...

Axon

Technical Support Representative II

Scottsdale, AZ · On-site

Your Impact The Technical Support Representative provides first class technical support to Axon ... Build and maintain subject matter expertise of all Axon products, solutions, and policies. * Assist ...

ABB

VFD Technical Support Specialist

Phoenix, AZ · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... warranty evaluations. * Assist customers with drive programming, parameter configuration ...

Axon

Technical Support Representative II

Scottsdale, AZ · On-site

Your Impact The Technical Support Representative provides first class technical support to Axon ... Build and maintain subject matter expertise of all Axon products, solutions, and policies. * Assist ...

TEL

Technical Support Engineer - CT

Glendale, AZ · On-site

Provide technical support to customers, both remotely and on-site, ensuring prompt and effective resolution of technical issues * Assist in the installation, configuration, and maintenance of ...

TEL

Technical Support Engineer - CT

Phoenix, AZ · On-site

Provide technical support to customers, both remotely and on-site, ensuring prompt and effective resolution of technical issues * Assist in the installation, configuration, and maintenance of ...

TEL

Technical Support Engineer - ES

Phoenix, AZ · On-site

Respond to incoming client inquiries and provide technical support via phone, email, and chat ... Stay up-to-date with product knowledge and industry trends to better assist customers * Maintaining ...

TEL

Technical Support Engineer - ES

Glendale, AZ · On-site

Respond to incoming client inquiries and provide technical support via phone, email, and chat ... Stay up-to-date with product knowledge and industry trends to better assist customers * Maintaining ...

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Phoenix, AZ

Technical Support Assistant information

See Phoenix, AZ salary details

$15

$24

$48

How much do technical support assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical support assistant in Phoenix, AZ is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in Phoenix, AZ?

The most popular types of Technical Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Technical Support Assistant jobs?

Cities near Phoenix, AZ with the most Technical Support Assistant job openings:

Technical Support Specialist

Chandler, AZ • On-site

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

MAJOR BANKING CLIENT IS HIRING FOR A TECHNICAL SUPPORT SPECIALIST !!! Job Title: Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule: Monday to Friday About the Role: This is an entry-level Technical Support opportunity designed for recent college graduates looking to start their career in IT. You’ll work closely with users and internal IT teams to troubleshoot technical issues, resolve support requests, and learn how enterprise technology environments operate. You don’t need years of experience—we’re looking for someone with a strong technical foundation, problem-solving mindset, good communication skills, and a willingness to learn. Responsibilities: Provide first-level technical support to users. Troubleshoot hardware, software, application, and connectivity issues. Assist with Windows, email, printers, and other common applications. Monitor and respond to support tickets through a ticketing system. Document issues, troubleshooting steps, and resolutions. Escalate complex technical issues to senior IT teams. Assist with software installations, updates, and basic system configurations. Follow IT security and support procedures. Maintain a high level of customer service when interacting with users. Compensation Hourly Rate: 23$-25$ per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Mansi Taparia at mansi.taparia@collabera.com or 980-301-9405 for more information. We look forward to speaking with you!
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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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