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Technical Support Manager Jobs in Phoenix, AZ (NOW HIRING)

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

Axon

Technical Support Engineer

Mesa, AZ · On-site

Prioritize and manage several open issues at one time * Document technical knowledge in form of ... Take part in On-call Support and weekend coverage What You Bring * Bachelor's degree in computer ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

BVOIP Technical Support Application : 3 Years. Customer Premise Equipment such as PBX, routers ... Partner voice designs Partner with Client Project Managers to develop proposals for business ...

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... The AVEVA PI Data Infrastructure is the leading operations data management platform in essential ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... The AS is responsible for managing individual customer relationships and performs traditional ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... The AS is responsible for managing individual customer relationships and performs traditional ...

Axon

Technical Support Engineer

Mesa, AZ · On-site

$27.22 - $43.56/hr

Prioritize and manage several open issues at one time * Document technical knowledge in form of ... Take part in On-call Support and weekend coverage What You Bring * Bachelor's degree in computer ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$22 - $24/hr

Job Title: IT Technical Support Role Location: Chandler AZ / Addison TX Work Arrangement: Hybrid ... Ability to manage multiple tasks and prioritize workload efficiently. Excellent communication and ...

IDEALFORCE LLC

Technical Support (39504)

Phoenix, AZ · On-site

Description of duties: - Provide training and technical support to Right of Way staff on existing systems, databases, and programs (60% of responsibilities) - Conduct and analyze specialized ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves ...

Collabera LLC

Technical Support Specialist

Chandler, AZ · On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Phoenix, AZ

Technical Support Manager information

See Phoenix, AZ salary details

$29.3K

$85.3K

$146.5K

How much do technical support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical support manager in Phoenix, AZ is $85,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Phoenix, AZ?

The most popular types of Technical Support jobs in Phoenix, AZ are:

What job categories do people searching Technical Support Manager jobs in Phoenix, AZ look for?

The top searched job categories for Technical Support Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Technical Support Manager jobs?

Cities near Phoenix, AZ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,304 per year, or $41 per hour.

Technical Support Manager (Application Support)

Prosum

Tempe, AZ

Full-time

Re-posted 11 hours ago

Job description

Company Description

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Job Description
Responsibilities
  • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
  • Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
  • Suggest various service and product enhancements

Qualifications

Requirements for the Role

  • 2+ years technical support for SaaS-based software
  • 3+ years working with one of the following: JavaScript, Python, or Java
  • Experience with:
  • Troubleshooting through browser tools
  • Linux text processing tools
  • Writing SQL queries

Nice to Haves:

  • Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
  • MongoDB, Hadoop, or Atlassian product experience
  • AWS- working knowledge
Additional Information

All your information will be kept confidential according to EEO guidelines.

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