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Technical Support Assistant Jobs in Boston, MA (NOW HIRING)

Amtech

Technical Support Specialist

Westford, MA

Job Summary: The Technical Support Specialist will support technical aspects of post market ... and measurements to assist with troubleshooting and diagnostics such as Ohm's Law, power ...

Amtech

Technical Support Specialist

Westford, MA · On-site

Job Summary: The Technical Support Specialist will support technical aspects of post market ... and measurements to assist with troubleshooting and diagnostics such as Ohm's Law, power ...

HUB

Technical Support Associate

Wilmington, MA · Hybrid

As a Technical Support Associate, you will be responsible for assisting Account Managers and ... System. * Assist in review of contract regarding insurance requirements for issuance of ...

ABB

VFD Technical Support Specialist

Burlington, MA · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... warranty evaluations. * Assist customers with drive programming, parameter configuration ...

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Boston, MA

Technical Support Assistant information

See Boston, MA salary details

$16

$26

$52

How much do technical support assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical support assistant in Boston, MA is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $29.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Assistant jobs?

Cities near Boston, MA with the most Technical Support Assistant job openings:

Technical Support Assistant (Temporary)

Massachusetts Bay Community College

Wellesley Hills, MA • On-site

$20/hr

Full-time, Part-time, Temporary

Re-posted 21 days ago

Job description

Technical Support Assistant (Temporary)
Department: OIT General
Location: Wellesley Hills
MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region'seconomic development.
Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.
Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.
Position Summary:
Note: This is a temporary position. Dates of assignment are July 13, 2026, through August 21, 2026.
The ideal candidate will join a vibrant educational community, and have adesire and ability to serve a population of students with various needs andbackgrounds. This is a part-time,student employment position with no benefits.
As a member of the End User Services team, this individual providestechnical hardware/software support for client computers and other technologieswithin MassBay. This individual provides courteous, timely, and effectiveassistance to students, faculty and staff, including classroom, lab, and eventsupport.
Key Responsibilities and Duties:
  • Monitor and resolve IT help desk ticket requests and incidents;
  • Support computers and peripheral equipment using a variety of operating systems and applications;
  • Maintain and install all software applications related to MassBay computing;
  • Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
  • Provide routine computer, printer, and peripherals maintenance;
  • Provide computer software and hardware orientation for students;
  • Make necessary arrangements for outside repair as needed;
  • Provide backup coverage for the College Copy Center;
  • Perform other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Required Qualifications:
  • Experience troubleshooting computers and audiovisual equipment;
  • Experience working in a multi-user environment supporting users at different levels;
  • Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

Preferred Qualifications:
  • Sensitivity and commitment to the goals of Affirmative Action;
  • Experience working in a community college or similar environment;
  • Demonstrated commitment to working with students in need;
  • Previous experience maintaining and trouble-shooting software applications and PC hardware;
  • Demonstrated effective oral and written communication skills;
  • Ability to work as part of a team.

Additional Information:
Salary Range: $20.00 - 20.00 Hourly Wage
Position Type: Student, temporary
Application Deadline: July 26, 2026, or thereafter until filled.
To Apply: Please include a letter of interest and resume with your online application.
PLEASENOTE: We require students who are eligible to file a FreeApplication for Federal Student Aid (FAFSA) to have one on file, beforethey are hired or continue employment.
Hiring is subject to state appropriation funding.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights..

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