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Technical Support Assistant Jobs in Boston, MA (NOW HIRING)

Berklee

Audition Technical Support Assistant

Boston, MA

$16.97/hr

... technical challenges. * Assist the online audition host and co-host with other duties as assigned * Work as an on-site event technical support for Boston audition events. * Support Boston events by ...

Amtech

Technical Support Specialist

Westford, MA

Job Summary: The Technical Support Specialist will support technical aspects of post market ... and measurements to assist with troubleshooting and diagnostics such as Ohm's Law, power ...

HUB

Technical Support Associate

Wilmington, MA · Hybrid

As a Technical Support Associate, you will be responsible for assisting Account Managers and ... System. * Assist in review of contract regarding insurance requirements for issuance of ...

Amtech

Sr. Technical Support Specialist

Westford, MA · On-site

... and measurements to assist with troubleshooting and diagnostics such as Ohm's Law, power ... tools to support technical analysis, documentation, and workflow efficiency. Other duties may be ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and ... AI Assistants: Claude Code, Google Gemini, Notebook LM * Operations & Tooling: Zendesk, Jira ...

Flywire

Technical Support Engineer II

Boston, MA

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and ... AI Assistants: Claude Code, Google Gemini, Notebook LM * Operations & Tooling: Zendesk, Jira ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and ... AI Assistants: Claude Code, Google Gemini, Notebook LM * Operations & Tooling: Zendesk, Jira ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and ... AI Assistants: Claude Code, Google Gemini, Notebook LM * Operations & Tooling: Zendesk, Jira ...

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Technical Support Assistant information

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How much do technical support assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical support assistant in Boston, MA is $26.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $29.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What are the most commonly searched types of Technical Support jobs in Boston, MA? The most popular types of Technical Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Technical Support Assistant jobs? Cities near Boston, MA with the most Technical Support Assistant job openings:

Audition Technical Support Assistant

Berklee

Boston, MA

$16.97/hr

Part-time

Posted 22 days ago

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

  • Current student at Berklee College of Music or Boston Conservatory at Berklee.

  • Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

  • Have a valid United States Social Security Number (SSN).

  • Remain in "valid" Visa status as applicable.

  • A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

  • Federal Work Study student may apply.

  • In good disciplinary standing.

  • Must be located in the U.S.

For complete program details, please go to our website:www.berklee.edu/se.The Audition Support Assistant helps ensure that all Berklee College of Music applicants, attending an online or in person audition and interview have a smooth experience. Under the direction of the Manager of Auditions Operations, this position will guide applicants in setting up their audio settings and sound in Zoom as well as be on-site technical support during Boston Audition Events. This position will also troubleshoot applicant issues with Zoom's settings and help resolve any audio issues before the audition begins.Essential Duties and Responsibilities:
  • Greet each prospective student in the Zoom "lobby" and help them complete a sound check prior to the start of the audition.
  • Work 1-1 with applicants experiencing audio issues and resolve them in a way that will facilitate a positive audition experience for the applicant.
  • Advise auditionees using external microphones and/or audio interfaces to ensure that Zoom is the device output.
  • Use Berklee's recommended settings and protocols as a starting point, but must be comfortable coming up with creative solutions to solve Zoom/technical challenges.
  • Assist the online audition host and co-host with other duties as assigned
  • Work as an on-site event technical support for Boston audition events.
  • Support Boston events by managing inventory of technical equipment used during auditions.
Schedule and Expectations:

Auditions take place online on select Mondays throughout the year from 8:00 AM to 6:00 PM and in-person on select Saturdays throughout the year from 8:00 AM to 6:00 PM. Successful applicants to this position must be able to commit to at least a morning or afternoon (8AM-1PM or 1PM-6PM) shift on Mondays. Online auditions also take place on select Thursday evenings from 7:00 PM to 1:00 AM for applicants living in the Asia/Pacific region.

Required Skills and Knowledge:
  • A strong desire to represent the Berklee College and Boston Conservatory community for prospective students and families.
  • Expert knowledge of and experience using Zoom for live musical performance
  • Familiarity with common audio interface and Digital Audio Workstation (DAW) technologies and ability to help users troubleshoot technical issues
  • A desire to identify creative solutions to technical challenges.
  • Prior experience with live EDI performance desirable but not required.
  • Prior experience customer service and/or technical support.
  • Must be self-motivated, possess an entrepreneurial spirit, and can work independently.

Hourly Rate: Student Worker 2, $16.97/hour

Hiring Manager: Andrew Klang

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