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Technical Support Assistant Jobs in Boston, MA (NOW HIRING)

SOCOMEC

Technical Sales Support Engineer

Watertown, MA · On-site

The Technical Support organization as-a-whole is expanding significantly at Socomec, responding to ... Develop tools to assist in tracking and organization of projects based on the type of product ...

Berklee

Hardware Technology Support Assistant

Boston, MA · On-site

$16.97/hr

... Support Assistant serves as an assistant to the Berklee Hardware Services staff. Primary ... Refer more complex problems to the Desktop Deployment Consultant or other higher-level technical ...

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Boston, MA

Technical Support Assistant information

See Boston, MA salary details

$17

$26

$52

How much do technical support assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support assistant in Boston, MA is $26.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $29.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Assistant jobs?

Cities near Boston, MA with the most Technical Support Assistant job openings:

Senior Customer Technical Support Representative

Axon

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

15th of 161 rated electronics manufacturers

Job description

 

Your Impact
The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
What You'll Do
Location: Onsite 4 days a week out of Boston, MA
Reports to: Manager of Technical Support

  • Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
  • Build and maintain subject matter expertise of all Axon products, solutions, and policies.
  • Assist customers utilizing problem solving skills and customer empathy.
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
What You Bring
  • Bachelor's Degree preferred or equivalent work experience
  • 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
  • Excellent verbal and written communication skills (fluency in multiple languages a plus).
  • Passion for helping people and solving problems
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions.
  • Strong analytical/troubleshooting skills
  • Proficiency with Microsoft Office
  • Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
  • Self-driven, ability to work independently and actively seeks out team needs and solution
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
 Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Employee Resource Groups (ERGs)
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

What Axon employees say

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