ZipRecruiter

Log In

1

Technical Support Technician Jobs (NOW HIRING)

Collabera

Technical Support Technician

Frederick, MD

$22 - $24/hr

Infrastructure Delivery (ID) - Network Technicians Basic Networking Location: Frederick, MD Payrange: $22-$24 per hour Duration: 6 Months+ Contract OT payable above 40 hours/week Freshers can apply ...

Collabera

Technical Support Technician

Frederick, MD · On-site

$22 - $24/hr

Infrastructure Delivery (ID) - Network Technicians Basic Networking Location: Frederick, MD Payrange: $22-$24 per hour Duration: 6 Months+ Contract OT payable above 40 hours/week Freshers can apply ...

STULZ USA

Technical Support Technician I

Frederick, MD · On-site

$37K - $46K/yr

Provide technical support for the product line assigned * Research jobs for component information and proper application in the field. * Identify problems in-house and give recommendations to Quality ...

STULZ USA

Technical Support Technician I

Frederick, MD

$37K - $46K/yr

Provide technical support for the product line assigned * Research jobs for component information and proper application in the field. * Identify problems in-house and give recommendations to Quality ...

Peraton

IT Technical Support Technician

Irvine, CA · On-site

$51K - $82K/yr

Responsibilities Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals. This position will support the City of Irvine & Police ...

next page

Showing results 1-20

All JobsTechnical Support Technician Jobs

Technical Support Technician information

See salary details

$27K

$43.5K

$66K

How much do technical support technician jobs pay per year?

As of Jun 11, 2026, the average yearly pay for technical support technician in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What skills are needed for technical support?

Technical support technicians need strong problem-solving skills, good communication abilities, and a solid understanding of computer hardware, software, and networking. Familiarity with troubleshooting tools and technical documentation is essential, and certifications like CompTIA A+ can enhance job prospects.

What does a Technical Support Technician do?

A Technical Support Technician assists users by diagnosing and resolving hardware, software, and networking issues. They provide support via phone, email, chat, or in person, guiding customers through troubleshooting steps. Technicians may also install new systems, update existing software, and maintain documentation of issues and solutions. Their primary goal is to ensure that technology functions smoothly for end-users and to minimize downtime.

Is tech support an entry-level job?

Technical Support Technician roles are often considered entry-level positions that require basic technical knowledge, problem-solving skills, and customer service abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles. However, some positions may require prior experience or specialized skills depending on the complexity of the support needed.

What are some common challenges Technical Support Technicians face when troubleshooting customer issues remotely?

Technical Support Technicians often encounter challenges such as accurately diagnosing problems without physical access to the customer's device, managing communication barriers, and addressing issues across a variety of hardware and software platforms. Successful technicians develop strong problem-solving and communication skills to guide users through complex procedures and resolve issues efficiently. Building rapport and maintaining patience are also critical, as technicians frequently work with users who may be frustrated or unfamiliar with technical terminology.

What are the key skills and qualifications needed to thrive as a Technical Support Technician, and why are they important?

To thrive as a Technical Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification or associate degree. Familiarity with ticketing systems, remote desktop tools, and platforms like Windows, macOS, or Linux is often required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and provide clear guidance. These skills ensure efficient resolution of technical problems and high customer satisfaction in a support-driven environment.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human technicians. Technical Support Technicians still play a vital role in resolving complex issues, offering personalized assistance, and managing escalations that require critical thinking and technical expertise. AI tools are viewed as complementary, enhancing efficiency rather than replacing the entire role.

How much is the salary of an IT technician?

The salary of a Technical Support Technician typically ranges from $40,000 to $60,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages.

What is the difference between Technical Support Technician vs Help Desk Technician?

AspectTechnical Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesHelp desk, remote support, customer service
Employer & Industry UsageIT companies, tech support servicesCorporate IT, MSPs, customer support centers
Common Search/ComparisonYesYes

The main difference between a Technical Support Technician and a Help Desk Technician lies in their work scope. Technical Support Technicians often handle more complex hardware and software issues on-site, while Help Desk Technicians primarily provide remote support and customer service. Both roles require similar certifications and are vital in IT support environments, but their daily tasks and work settings differ.

More about Technical Support Technician jobs
What cities are hiring for Technical Support Technician jobs? Cities with the most Technical Support Technician job openings:
Who are the top companies hiring for Technical Support Technician jobs? The top employers for Technical Support Technician jobs are:
What states have the most Technical Support Technician jobs? States with the most job openings for Technical Support Technician jobs include:
What job categories do people searching Technical Support Technician jobs look for? The top searched job categories for Technical Support Technician jobs are:
What are popular job titles related to Technical Support Technician jobs? For Technical Support Technician jobs, the most frequently searched job titles are:
Technical Support Technician jobs near you
Technical Support Technician

Technical Support Technician

Collabera

Frederick, MD

$22 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Infrastructure Delivery (ID) - Network Technicians Basic Networking Location: Frederick, MD Payrange: $22-$24 per hour Duration: 6 Months+ Contract OT payable above 40 hours/week Freshers can apply if they have any networking/security certification or experience/Internship/Knowledge/degree related to this work Basic Networking knowledge Understand TCP/IP networks, DHCP, Static IP Basic Cabling (Fiber Optic – single mode and multimode) Knowledge Basic hardware and IT system understanding Understand setting up servers (rack installation, wiring servers, cable installation) Can lift and rack equipment up to 40 pounds Reliable transportation The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

Apply