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Technical Support Technician Jobs (NOW HIRING)

TLL Top LED Lumination LLC

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Field Technical Support Technician

Las Vegas, NV · On-site

$50K - $70K/yr

We are hiring someone to grow into a high-level technical support role over time. This is not a ... What makes us different: we own our gear and field our own technicians. Our clients get one ...

Chess

$20.48 - $25.63/hr

The Technical Support Technician provides support and training on a variety of technical needs, including the review of course material, problem-solving, and preparation for tests. Duties ...

Motorola

$90K - $110K/yr

Department Overview CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will ...

Motorola

$90K - $110K/yr

Department Overview CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will ...

Motorola

$90K - $110K/yr

Department Overview CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will ...

ASSA ABLOY

Technical Support

Tulsa, OK

$33K - $42K/yr

We are seeking a skilled and experienced Technical Support Technician to join our team. In this role, you will be responsible for providing remote & on-site technical support, troubleshooting, and ...

Assa Abloy

Technical Support

Tulsa, OK · On-site

$33K - $42K/yr

We are seeking a skilled and experienced Technical Support Technician to join our team. In this role, you will be responsible for providing remote & on-site technical support, troubleshooting, and ...

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Technical Support Technician information

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How much do technical support technician jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support technician in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What does a technical support technician do?

A technical support technician assists users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or on-site, use diagnostic tools, and may document solutions to improve support processes. Strong communication skills and technical knowledge are essential for this role.

What are some common challenges technical support technicians face when troubleshooting customer issues remotely?

Technical Support Technicians often encounter challenges such as accurately diagnosing problems without physical access to the customer's device, managing communication barriers, and addressing issues across a variety of hardware and software platforms. Successful technicians develop strong problem-solving and communication skills to guide users through complex procedures and resolve issues efficiently. Building rapport and maintaining patience are also critical, as technicians frequently work with users who may be frustrated or unfamiliar with technical terminology.

What are the key skills and qualifications needed to thrive as a technical support technician?

To thrive as a Technical Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification or associate degree. Familiarity with ticketing systems, remote desktop tools, and platforms like Windows, macOS, or Linux is often required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and provide clear guidance. These skills ensure efficient resolution of technical problems and high customer satisfaction in a support-driven environment.

What is the difference between Technical Support Technician vs Help Desk Technician?

AspectTechnical Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesHelp desk, remote support, customer service
Employer & Industry UsageIT companies, tech support servicesCorporate IT, MSPs, customer support centers
Common Search/ComparisonYesYes

The main difference between a Technical Support Technician and a Help Desk Technician lies in their work scope. Technical Support Technicians often handle more complex hardware and software issues on-site, while Help Desk Technicians primarily provide remote support and customer service. Both roles require similar certifications and are vital in IT support environments, but their daily tasks and work settings differ.

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Technical Support Technician jobs near you

Technical Support Technician

Can/Am Technologies

Highlands Ranch, CO • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

About Can/Am Technologies
At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.
We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:
  • Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
  • Challenge reality | aspiring to improve with candor and future-focused ambition
  • Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
  • Spark | igniting joyful experiences and innovative solutions with passion and energy
  • Pay it forward | creating lasting value by investing generously in our people, platforms and community
Position Summary
As a Technical Support Technician at Can/Am, you own the front line for client-reported issues in Teller, our SaaS platform used by city and county governments across North America.
Your role is to respond to questions and problems reported by our clients, ranging from simple configuration updates to research and resolution for more complicated issues and data fixes. You are responsible for understanding each issue, resolving it, or documenting and triaging it to the appropriate resource, all while meeting SLA's and maintaining communications with the client.
You will report to the Client Support Lead. This position is based in the United States.
Qualifications
We are looking for a persistent, collaborative troubleshooter who learns quickly and communicates clearly and effectively.
  • Knowledge: General web application hosting and functionality, how configurable software behaves, troubleshooting complex and distributed systems, API basics, basic to intermediate SQL.
  • Experience: 2+ years supporting a configurable software product, utilizing automated tools, including AI, to drive efficiency and ensure consistency when serving stakeholders.
  • Skills and Abilities: Explain technical findings to non-technical client staff; hold a live queue without losing open items; be responsive to changing priorities and tasks; communicate clearly and professionally; reason about an unfamiliar configuration surface; review logs and other data to establish the root cause of problems and confirm a fix.
  • Nice to have (not required): Teller configuration, AWS, Zendesk, JIRA, .NET, automated support tooling.
What you will be doing
  • Triage and perform initial research for incoming support tickets.
  • Pursue a complete understanding of the problem and
  • Investigate database and application logs to establish what happened.
  • Instruct the client on resolution steps they are able to perform themselves.
  • Validate and apply configuration changes (SQL, XML, JSON).
  • Escalate code-level problems to a Support Engineer with evidence gathered.
  • Write knowledge base articles, documentation, and training materials.
  • Contribute to continuous improvement of tools and processes for the support team.
What you will receive
  • A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
  • A competitive pay scale
  • Generous benefits
    • Health
    • Dental
    • Vision
    • Life
    • 401k
    • PTO
  • The opportunity to make a real difference in the lives of our team

If you are qualified for this position and have a passion for solving problems other people have already given up on, we would love to hear from you!
Salary Range Disclosure
Salary will generally fall between $55,000 and $75,000 annually before adjustment for geographical differences.
EOE Statement
Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.
Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact [email protected] and let us know the nature of your request and your contact information

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