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Technical Support Representative Jobs in Delaware

ADVANTAGE MEDIA SERVICES LLC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

THE POSITION We are looking for a Technical Support Specialist, who is a self-starter with application support experience for our growing, fast paced Information Technology department. This position ...

Child Inspired LLC

Therapy Support Tech

Millsboro, DE · On-site

$22/hr

We're looking for 2 Team Members to serve as Therapy Support Techs (1 Team Member in our Lewes Clinic and 1 Team Member in our Long Neck Clinic). This position is a great opportunity for an ...

New

EnerSys

Field Service Representative

Hockessin, DE

$85K - $128K/yr

Work with the Sales / Business Development team to provide customers technical field support ... Represent Rebel in a professional manner ensuring the proper use of our products. * Support ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Delaware

Technical Support Representative information

See Delaware salary details

$12

$21

$31

How much do technical support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support representative in Delaware is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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For Technical Support Representative jobs in Delaware, the most frequently searched job titles are:

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The top searched job categories for Technical Support Representative jobs in Delaware are:

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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Delaware as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,983 per year, or $21.1 per hour.

IT Support I

New Castle, DE • On-site

ADVANTAGE MEDIA SERVICES LLC
See more jobs at ADVANTAGE MEDIA SERVICES LLCexternal

$21 - $24/hr

Full-time

Re-posted 13 days ago

Job description

THE POSITION

We are looking for a Technical Support Specialist, who is a self-starter with application support experience for our growing, fast paced Information Technology department. This position is responsible for performing technical support for clients, conducting training on specified software(s) while providing resolution analysis on various technical issues.

THE DUTIES

  • Create training documents and resources for system users
  • Conduct training for software implementation for maintenance, startups, and upgrades
  • Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions, and provide resolutions as needed
  • Research, analyze and provide problem resolution to issues on such as orders, replenishment, allocations, file transfers and inventory.
  • Proactively communicate with customers, employees and the management team to ensure necessary requirements are met
  • Configure our various WMS systems to the requirements of our customers.
  • Testing and configuring WMS development
  • Carry out root cause analysis and corrective action on WMS issues
  • Set-up new users, and assist in training of new team members and end-users.
  • Working with the warehouse in order to support go-live initiatives
  • Provide technical assistance/first line support for warehouse employees and customer service account managers enabling them to work efficient and correctly
  • Professional communication and feedback when responding to support tickets from system users and upper management within Service Level Agreements
  • Keep support requester updated daily on the progress of resolving their support ticket
  • Works with vendors to get any identified product issues fixed
  • Assists test team in successful testing of vendor provided patches/releases
  • Prepares documentation, including SOP development / modification for assigned projects
  • Support Specialist will also help maintain EDI functionalities. Will also help implement new EDI’s by taking part in the development of the messages, and by coordinating efforts between the involved parties.
  • Addressing user and client reporting requests, and troubleshoot and fix day to day system related issues.
  • Other Duties as assigned

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.

  • Technical support Experience with Warehouse Management Systems/Order Management Systems
  • Strong written and verbal communication skills
  • Strong organization and time management skills
  • Strong, analytical and problem-solving skills.
  • Experience Working in a Windows/SQL environment
  • Ability to work in a high stress and high paced environment while triaging and resolving support tickets
  • Reporting experience (Business Objects/Crystal Reports)
  • MSSQL Skills a plus
  • Labeling (Bartender) experience a plus.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.

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