We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations.
We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations.
We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations.
We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations.
Technical Support Representative
Yonkers, NY · On-site
We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help our customers turn their designs into usable parts. We are looking for energetic ...
Technical Support Representative
Yonkers, NY · On-site
We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help our customers turn their designs into usable parts. We are looking for energetic ...
Technical Support Representative
Temple, TX · On-site
The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Technical Support Representative
Temple, TX · On-site
The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Technical Support Representative
Irvine, CA · On-site
They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
Technical Support Representative
Irvine, CA · On-site
They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
The Technical Support Representative is responsible for providing education and support to the TradeStation client base across various trading technology platforms, requiring extensive ...
The Technical Support Representative is responsible for providing education and support to the TradeStation client base across various trading technology platforms, requiring extensive ...
Technical Support Representative
San Jose, CA · On-site
$31.91 - $43.79/hr
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...
Technical Support Representative
San Jose, CA · On-site
$31.91 - $43.79/hr
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...
Technical Support Representative
Flower Mound, TX · On-site
$31.91 - $43.79/hr
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...
Technical Support Representative
Flower Mound, TX · On-site
$31.91 - $43.79/hr
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...
Technical Support Representative
San Jose, CA · On-site
$31.91 - $43.79/hr
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...
Technical Support Representative
San Jose, CA · On-site
$31.91 - $43.79/hr
As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...
They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
Technical Support Rep I
Winchester, VA · On-site
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Technical Support Rep I
Winchester, VA · On-site
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Technical Support Representative
Charlotte, NC · On-site +1
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...
Technical Support Representative
Charlotte, NC · On-site +1
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...
Technical Support Representative
Charlotte, NC · On-site +1
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...
Technical Support Representative
Charlotte, NC · On-site +1
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Technical Support Rep I
State College, PA · On-site
As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Technical Support Rep I
State College, PA · On-site
As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Technical Support Representative information
See salary details
$12.02 - $13.83
3% of jobs
$13.83 - $15.65
8% of jobs
$17.36 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.46
15% of jobs
$17.46 - $19.27
20% of jobs
The median wage is $19.63 / hr.
$19.27 - $21.09
19% of jobs
$22.68 is the 75th percentile. Wages above this are outliers.
$21.09 - $22.90
11% of jobs
$22.90 - $24.72
8% of jobs
$24.72 - $26.53
8% of jobs
$26.53 - $28.34
3% of jobs
$28.34 - $30.16
3% of jobs
$30.16 - $31.97
2% of jobs
$12
$21
$31
How much do technical support representative jobs pay per hour?
As of Jul 18, 2026, the average hourly pay for technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.
What is the role of a technical support representative?
A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.
What Does a Technical Support Representative Do?
Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.
What are some common challenges faced by Technical Support Representatives, and how can they be overcome?
Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.
Is IT hard to get a tech support job?
Getting a technical support representative position can vary in difficulty depending on the required skills and experience. Entry-level roles often require basic knowledge of computer systems, troubleshooting, and customer service, while more advanced positions may need certifications like CompTIA A+ or relevant technical expertise. Building relevant skills and gaining certifications can improve job prospects in this field.
What is the difference between Technical Support Representative vs Customer Service Representative?
| Aspect | Technical Support Representative | Customer Service Representative |
|---|---|---|
| Required credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service training |
| Work environment | Call centers, IT departments, technical support teams | Call centers, retail, service industries |
| Employer and industry usage | IT, telecommunications, electronics companies | Retail, hospitality, healthcare |
| Common search intent | Technical troubleshooting, product support | Customer inquiries, service issues |
The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.
Is AI replacing tech support?
AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills such as troubleshooting complex issues, customer communication, and problem-solving, making AI a tool to augment rather than replace the job. Support representatives often use AI-powered tools to improve efficiency and focus on more complex tasks.
What does a technical service rep do?
A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper product functioning.
What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?
A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.
What are Technical Support Representatives?
Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
What cities are hiring for Technical Support Representative jobs? Cities with the most Technical Support Representative job openings:
Who are the top companies hiring for Technical Support Representative jobs? The top employers for Technical Support Representative jobs are:
What states have the most Technical Support Representative jobs? States with the most job openings for Technical Support Representative jobs include:
What job categories do people searching Technical Support Representative jobs look for? The top searched job categories for Technical Support Representative jobs are:
What are popular job titles related to Technical Support Representative jobs? For Technical Support Representative jobs, the most frequently searched job titles are:
- technical customer support representative
- technical support specialist
- technical customer support specialist
- technical customer service representative
- technical support professional
- tech support specialist
- technical support agent
- technical support associate
- technical support technician
- help desk representative
Full-time
Posted 19 days ago
Job description
We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations. In this role, you will provide advanced product support for barcode scanners, specialty ID card and thermal printers, ID badging software, and firmware integrations. Please note: This is an external, customer-facing contact position. This position focuses on product performance, device connectivity, SQL database troubleshooting, and system integration. It is best suited for someone who understands how to work directly with customers, distributors, and resellers via telephony and CRM platforms to resolve technical issues related to our product line.
- Manage Inbound Channels: Handle real-time inbound calls and cases via NICE Cxone platform and Salesforce CRM. Maintain high phone queue availability and adherence to schedule.
- Troubleshoot Specialty Hardware: Diagnose and troubleshoot hardware devices such as Scanners, Card Printers, Thermal Printers, etc. Guide customers through mechanical fixes, cleanings, and calibrations.
- Software Support & Troubleshooting: Provide advanced technical assistance with ID badging software, including assisting with setup, diagnosing and resolving complex software issues, etc.
- Own the Case Lifecycle: Manage customer support tickets from intake to resolution using Salesforce and SugarCRM. Process product repairs, replacements, and coordinate logistics via the RMA process in Salesforce and SAP.
- Collaborate with Client IT Teams: Schedule and lead technical conference calls directly with B2B Customer IT departments and administrators to safely resolve server, firewall, or network connectivity blockers.
- Continual Learning: Stay updated on technological developments and product changes to enhance service delivery. Assist in training and mentoring junior Technical Support team members.