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Tier 1 Customer Service Rep Jobs (NOW HIRING)

1840 & Company

Tier 1 - Customer Service

$16.50 - $22.25/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... Fluent, conversational, and natural English proficiency. * 1+ year of contact center and/or ...

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How much do tier 1 customer service rep jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for tier 1 customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Customer Service Reps, and how are they typically addressed within the team?

Tier 1 Customer Service Reps often face challenges such as handling high call volumes, addressing repetitive inquiries, and managing occasionally frustrated customers. To help with these challenges, teams typically provide extensive training, access to a knowledge base, and regular coaching sessions. Many companies also encourage collaboration, allowing reps to escalate complex issues to higher tiers or consult with team leads for support. This structure ensures that Tier 1 reps can focus on resolving common issues efficiently while developing their communication and problem-solving skills.

What is the difference between Tier 1 Customer Service Rep vs Customer Support Specialist?

AspectTier 1 Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma; additional certifications may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & Industry UsageRetail, telecom, service industriesTech, software, telecommunications
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

While both roles involve assisting customers, Tier 1 Customer Service Reps typically handle basic inquiries and issues, focusing on general support. Customer Support Specialists often deal with more technical or complex problems, requiring additional product knowledge or technical skills. The roles overlap in customer interaction but differ in complexity and specialization.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Rep, and why are they important?

To thrive as a Tier 1 Customer Service Rep, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and call center phone systems is usually required. Patience, active listening, and a positive attitude help you resolve customer issues efficiently and create a welcoming experience. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in a frontline service position.

What are Tier 1 Customer Service Reps?

Tier 1 Customer Service Representatives are frontline support staff who handle the initial contact with customers seeking assistance. They typically respond to basic inquiries, resolve common issues, and provide information about products or services. If a problem is more complex or requires specialized knowledge, Tier 1 reps escalate the issue to higher-level support teams. Their goal is to ensure a positive customer experience and resolve issues efficiently.
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Tier 1 Customer Service Rep jobs near you
Tier 1 - Customer Service

Tier 1 - Customer Service

1840 & Company

Remote

$16.50 - $22.25/hr

Other

Posted 14 days ago

Job description

Customer Service Representative

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Key Responsibilities:
  • Customer Service – Voice Support
  • Assist customers with basic product questions, order processes, shipping details, and website guidance.
  • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
  • Handle escalated customer concerns and ensure satisfactory resolutions.
  • Customer Service – Non-Voice Support
  • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
  • Respond promptly and professionally to customer inquiries and complaints.
  • Ensure accurate documentation of interactions and resolutions.
  • Customer Account Management
  • Assist in managing Reseller Accounts by setting up new accounts in M3.
  • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
  • Outbound Lead Generation
  • Identify new potential customers to expand brand presence.
  • Conduct internet research, outbound calls, and email outreach to generate leads.
Qualifications & Requirements:
  • Fluent, conversational, and natural English proficiency.
  • 1+ year of contact center and/or customer service experience, including handling escalated cases.
  • Excellent verbal & written communication skills with a professional and empathetic demeanor.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Typing speed of 20+ WPM.
  • Ability to work independently and manage time effectively.
  • Reliable and punctual.

Why Join Us?

  • Work in a dynamic and supportive environment.
  • Opportunity for career advancement.
  • Hands-on training and professional development.
  • Competitive hourly pay and benefits.
  • If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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