ZipRecruiter

Log In

1

Tier 1 Customer Service Rep Jobs (NOW HIRING)

Helpware

Customer Service Representative Tier 2

Somerset, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Tier 2 Location : Lexington, Danville, or Somerset, KY | Work Setup ... The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve ...

Axis Global USA

Customer Service Representative

Dallas, TX · On-site

$19 - $20/hr

  • Medical

  • PTO

As a Customer Service Representative you will be responsible for working with customers one-on-one ... Provide tier I technical support or troubleshooting * Upsell products * Process sales transactions

Wipro Limited

Customer Service Representative 1

Tampa, FL · On-site

  • Medical

  • Dental

  • PTO

Customer Service Representative 1 City: Tampa State/Province: Florida Posting Start Date: 7/17/26 ... tier support while ensuring clear and precise information is delivered to all stakeholders. Key ...

Wipro

Customer Service Representative 1

Tampa, FL · On-site

  • Medical

  • Dental

  • PTO

Customer Service Representative 1 City: Tampa State/Province: Florida Posting Start Date: 7/17/26 ... tier support while ensuring clear and precise information is delivered to all stakeholders. Key ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent ... Proven experience in customer service, with a strong track record of handling daily high-volume ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsTier 1 Customer Service Rep Jobs

Tier 1 Customer Service Rep information

See salary details

$9

$18

$26

How much do tier 1 customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for tier 1 customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Rep?

Tier 1 Customer Service Representatives are frontline support staff who handle the initial contact with customers seeking assistance. They typically respond to basic inquiries, resolve common issues, and provide information about products or services. If a problem is more complex or requires specialized knowledge, Tier 1 reps escalate the issue to higher-level support teams. Their goal is to ensure a positive customer experience and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Rep, and why are they important?

To thrive as a Tier 1 Customer Service Rep, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and call center phone systems is usually required. Patience, active listening, and a positive attitude help you resolve customer issues efficiently and create a welcoming experience. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in a frontline service position.

What are some common challenges faced by Tier 1 Customer Service Reps, and how are they typically addressed within the team?

Tier 1 Customer Service Reps often face challenges such as handling high call volumes, addressing repetitive inquiries, and managing occasionally frustrated customers. To help with these challenges, teams typically provide extensive training, access to a knowledge base, and regular coaching sessions. Many companies also encourage collaboration, allowing reps to escalate complex issues to higher tiers or consult with team leads for support. This structure ensures that Tier 1 reps can focus on resolving common issues efficiently while developing their communication and problem-solving skills.

What is the difference between Tier 1 Customer Service Rep vs Customer Support Specialist?

AspectTier 1 Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma; additional certifications may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & Industry UsageRetail, telecom, service industriesTech, software, telecommunications
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

While both roles involve assisting customers, Tier 1 Customer Service Reps typically handle basic inquiries and issues, focusing on general support. Customer Support Specialists often deal with more technical or complex problems, requiring additional product knowledge or technical skills. The roles overlap in customer interaction but differ in complexity and specialization.

More about Tier 1 Customer Service Rep jobs

What cities are hiring for Tier 1 Customer Service Rep jobs?

Cities with the most Tier 1 Customer Service Rep job openings:

What job categories do people searching Tier 1 Customer Service Rep jobs look for?

The top searched job categories for Tier 1 Customer Service Rep jobs are:

Tier 1 Customer Service Rep jobs near you

Tier One Customer Service Representative

North End Teleservices

Omaha, NE • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Under general supervision, the Tier One Customer Service Representative will take incoming calls, use chat and document as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner. This role requires 100% onsite presence and is not eligible for remote or hybrid work options.

Job Duties:

Upon completion of training and with your current skillset, you will be able to perform the following types of duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
  • Assist callers with filling out their application and submitting it electronically to plan provider for processing.
  • Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.
  • May be required to work holidays, overtime, and weekends due to operational needs.

Preferred Qualifications:

  • Demonstrate the ability to navigate various systems and browsers.
  • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
  • Knowledge of contact center technology.
  • Strong computer skills with proficiencies in Excel and Word.
  • Excellent command of the English language, effective use of grammar skills.
  • Excellent communication etiquette.
  • Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.

Requirements:

  • High School diploma or equivalent required.
  • Minimum 6 months customer service/telemarketing/call center experience required.
  • Must be able to speak and read English clearly, professionally, and fluently.
  • Must be able to pass required assessments associated with the position.
  • Excellent typing skills, must type a minimum of 20WPM with an 85% accuracy.
  • Experience working with a personal computer and the Windows operating system is required.
  • The ability to effectively work within established key performance indicators/metrics is necessary.
  • Must have demonstrated excellent interpersonal and leadership skills.
  • Must be able to multi-task and stay organized while completing simultaneous tasks.

Benefits:

  • Competitive Pay
  • Transportation Shuttle Service
  • The WorkLab
  • Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement Program
  • Health, Dental, and Vision Coverage

***All assessments associated with this role must be completed on a desktop computer to ensure accurate scoring. The use of mobile devices may negatively affect scoring outcomes.

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

No supervisory responsibilities.

Apply