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Tier 1 Customer Service Rep Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Helpware

Customer Service Representative Tier 2

$16.50 - $22.25/hr

... Representative serves as the primary escalation point for complex customer service and order ... The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve ...

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs ... HDI Customer Service Representative (CSR) certification. * Experience supporting the Automated ...

LHH US

Customer Service Representative

Mesa, AZ

$20 - $22/hr

The customer service representative will be responsible for one-call resolution regarding services ... tier one support for the customer. * Support special projects as needed. Required Qualifications

Advance Services

Customer Service Rep 1

Kearney, NE · On-site

$13.75 - $18.75/hr

Customer Service Rep 1 Kearney, NE 68847 Job Number: 295928 Pay Rate: 19.25 Customer Service Rep - Advance Services, Inc. is seeking a Customer Service Rep. In this role, you'll be the first point of ...

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How much do tier 1 customer service rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier 1 customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Rep?

Tier 1 Customer Service Representatives are frontline support staff who handle the initial contact with customers seeking assistance. They typically respond to basic inquiries, resolve common issues, and provide information about products or services. If a problem is more complex or requires specialized knowledge, Tier 1 reps escalate the issue to higher-level support teams. Their goal is to ensure a positive customer experience and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Rep, and why are they important?

To thrive as a Tier 1 Customer Service Rep, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and call center phone systems is usually required. Patience, active listening, and a positive attitude help you resolve customer issues efficiently and create a welcoming experience. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in a frontline service position.

What are some common challenges faced by Tier 1 Customer Service Reps, and how are they typically addressed within the team?

Tier 1 Customer Service Reps often face challenges such as handling high call volumes, addressing repetitive inquiries, and managing occasionally frustrated customers. To help with these challenges, teams typically provide extensive training, access to a knowledge base, and regular coaching sessions. Many companies also encourage collaboration, allowing reps to escalate complex issues to higher tiers or consult with team leads for support. This structure ensures that Tier 1 reps can focus on resolving common issues efficiently while developing their communication and problem-solving skills.

What is the difference between Tier 1 Customer Service Rep vs Customer Support Specialist?

AspectTier 1 Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma; additional certifications may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & Industry UsageRetail, telecom, service industriesTech, software, telecommunications
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

While both roles involve assisting customers, Tier 1 Customer Service Reps typically handle basic inquiries and issues, focusing on general support. Customer Support Specialists often deal with more technical or complex problems, requiring additional product knowledge or technical skills. The roles overlap in customer interaction but differ in complexity and specialization.

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What are popular job titles related to Tier 1 Customer Service Rep jobs?

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Tier 1 Customer Service Rep jobs near you

Tier 1 Customer Service Representative

Lewisburg, TN • On-site

WilsonCTS
See more jobs at WilsonCTSexternal

$17/hr

Full-time

Re-posted 21 days ago

Job description

Job Title: Tier 1 Customer Service Representative
Location: Onsite (Lewisburg, TN) - Monday-Friday (8:00 AM - 4:30 PM)
Employment Type: 24 Months
Pay Rate: $17/hour


Position Overview: 

The Tier 1 Customer Service Representative serves as the first point of contact for customers, providing support for inquiries related to orders, products, claims, invoicing, and general account assistance. This role is responsible for handling a high volume of customer interactions, accurately documenting information, processing transactions, generating sales leads, and ensuring customers are directed to the appropriate resources when additional support is required.

Representatives may handle up to 50 calls per day and are expected to document each interaction while processing related transactions within company systems.


Key Responsibilities: 

Customer Support

  • Manage a high volume of incoming customer calls.
  • Provide dealer referrals and customer assistance.
  • Respond to inquiries regarding order status and order information.
  • Assist customers with product support for parts and equipment.
  • Support transactional requests related to orders, claims, and invoicing.
  • Serve as the initial point of contact for customer inquiries and direct customers to the appropriate department when necessary.
  • Triage customer inquiries and determine whether issues can be resolved at Tier 1 or require escalation to Tier 2 support.
  • Assist with internal customer requests and coordinate transfers when additional support is needed.
  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Build sustainable customer relationships through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate systems, resources, and tools.
  • Generate sales leads and support team sales objectives.
  • Meet individual and team customer service goals, including call handling expectations and service targets.
  • Handle customer complaints by providing appropriate solutions and alternatives within established timelines and follow through to ensure resolution.
  • Take the extra mile to engage customers and deliver an exceptional customer experience.
Daily Duties:

  • Answer incoming customer calls and respond to customer emails.
  • Route calls and requests to the appropriate resources.
  • Document all customer interactions according to established procedures.
  • Enter accurate order and transaction information into company systems.
  • Process customer accounts and maintain accurate records and documentation.
  • Follow established communication procedures, guidelines, and company policies.
  • Maintain productivity and accuracy in a fast-paced environment.
Qualifications and Skills: 

Required Skills

  • Excellent customer service skills.
  • Strong verbal and written communication abilities.
  • Strong time management and organizational skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Ability to analyze information and make sound recommendations or decisions.
  • Strong interpersonal skills with the ability to build rapport and trust with customers.
  • High degree of self-motivation and initiative.
  • Strong sense of urgency, accountability, and ownership.
  • Excellent follow-up and follow-through skills.
  • Highly organized, flexible, and able to prioritize competing responsibilities while meeting customer needs and business objectives.
Preferred Skills: 

  • Familiarity with SAP.
  • Familiarity with Salesforce.
  • Previous call center experience.
Minimum Requirements: 

  • High School Diploma or equivalent.
  • Typing speed of 60+ words per minute.
  • Experience using Microsoft Office applications.
  • Strong written and oral communication skills.
  • Excellent customer service experience.
Preferred Requirements: 

  • Associate Degree (AA, AS, or equivalent two-year post-secondary education).
  • Minimum of two (2) years of customer service or call center experience.
  • Familiarity with SAP and Salesforce.
Training: 

  • Comprehensive training program provided (6 weeks).

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now."

The indicated pay range is a goodfaith estimate based on required qualifications, experience, training, and other factors permitted by law. It reflects the pay band established by the client company. Actual offers may vary depending on skills, experience, geographic location, and expected work quality. Most candidates start in the lower half of the range. Pay history is not considered where prohibited by law. This information serves as a general guideline for compensation discussions.

To support a fair and efficient hiring process, we may use artificial intelligence (AI) tools to help review applications. Our team carefully reviews all candidates, and AI is used only as a support tool-never as the sole decision-maker.

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