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Tier 1 Customer Service Rep Jobs (NOW HIRING)

Roll Off Solutions LLC

Customer Service Rep

Penrose, CO · On-site

$18 - $20/hr

Customer Service Rep Full-Time Position in Penrose, Colorado. Position will remain open until ... Your role is crucial in ensuring smooth operations and delivering top-tier service to residents ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

kirbyrisk

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

What You'll Do as a Customer Service Representative In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the ...

VIATEQ Corporation

Customer Service Representative

$12.77 - $21/hr

Customer Service Representative VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our various clients. In this ...

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Tier 1 Customer Service Rep information

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How much do tier 1 customer service rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier 1 customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier 1 Customer Service Rep?

Tier 1 Customer Service Representatives are frontline support staff who handle the initial contact with customers seeking assistance. They typically respond to basic inquiries, resolve common issues, and provide information about products or services. If a problem is more complex or requires specialized knowledge, Tier 1 reps escalate the issue to higher-level support teams. Their goal is to ensure a positive customer experience and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Rep, and why are they important?

To thrive as a Tier 1 Customer Service Rep, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and call center phone systems is usually required. Patience, active listening, and a positive attitude help you resolve customer issues efficiently and create a welcoming experience. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in a frontline service position.

What are some common challenges faced by Tier 1 Customer Service Reps, and how are they typically addressed within the team?

Tier 1 Customer Service Reps often face challenges such as handling high call volumes, addressing repetitive inquiries, and managing occasionally frustrated customers. To help with these challenges, teams typically provide extensive training, access to a knowledge base, and regular coaching sessions. Many companies also encourage collaboration, allowing reps to escalate complex issues to higher tiers or consult with team leads for support. This structure ensures that Tier 1 reps can focus on resolving common issues efficiently while developing their communication and problem-solving skills.

What is the difference between Tier 1 Customer Service Rep vs Customer Support Specialist?

AspectTier 1 Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma; additional certifications may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & Industry UsageRetail, telecom, service industriesTech, software, telecommunications
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

While both roles involve assisting customers, Tier 1 Customer Service Reps typically handle basic inquiries and issues, focusing on general support. Customer Support Specialists often deal with more technical or complex problems, requiring additional product knowledge or technical skills. The roles overlap in customer interaction but differ in complexity and specialization.

More about Tier 1 Customer Service Rep jobs

What cities are hiring for Tier 1 Customer Service Rep jobs?

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What are popular job titles related to Tier 1 Customer Service Rep jobs?

For Tier 1 Customer Service Rep jobs, the most frequently searched job titles are:

Tier 1 Customer Service Rep jobs near you

Customer Service Rep

Penrose, CO • On-site

Roll Off Solutions LLC
See more jobs at Roll Off Solutions LLCexternal

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Customer Service Rep

Full-Time Position in Penrose, Colorado. Position will remain open until filled. Pay: $18.00 - $20.00 Hourly.

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our customers. You'll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.

Key Responsibilities:

  • Answer customer inquiries via phone, email, and in person promptly and professionally.
  • Assist with new service setups, account inquiries, billing questions, and service changes.
  • Process billing inquiries and payments.
  • Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
  • Handle customer complaints and work to find effective solutions.
  • Coordinate with dispatch and operations teams to resolve service issues efficiently.
  • Maintain accurate customer records and update information in our system.
  • Provide a positive and helpful customer experience at all times.
  • Identify trends and common issues to suggest improvements to services and processes.
  • Other job-related duties as assigned

Qualifications:

  • Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education:

  • High school diploma or equivalent.

Experience:

  • Strong communication and interpersonal skills to handle a high volume of customer interactions
  • Ability to multitask and work effectively in a fast-paced environment
  • Proactive problem-solving mindset with a focus on customer satisfaction
  • Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)

Working Conditions:

  • Full-time position, Monday through Friday.
  • In Office
  • Frequent use of a computer, phone, and headset.

Compensation & Benefits:

  • $18.00 - $20.00 Hourly
  • Medical, Dental, & Vision Insurance
  • Matching 401k
  • Long Term & Short Term Disability
  • Life Insurance
  • Paid Time Off

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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