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Tier 1 Customer Service Rep Jobs (NOW HIRING)

Pizza Hut

Customer Service Representative

Elk City, OK · On-site

$14.25 - $19.25/hr

... tier customer service. • Resolve customer concerns promptly and effectively. • Assist in ... At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in ...

Pizza Hut

Customer Service Representative

Batesville, AR · On-site

$15.75 - $21.25/hr

... tier customer service. • Resolve customer concerns promptly and effectively. • Assist in ... At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in ...

AMVAC CHEMICAL CORP

Customer Service Representative

Axis, AL · On-site

$15.50 - $21.25/hr

AMVAC's CSR provides support to AMVAC's customers both internal and external and is a key focal ... Teamwork mind-set ready to provide Top-Tier Customer Support consistently * Excellent computer ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do tier 1 customer service rep jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for tier 1 customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Customer Service Reps, and how are they typically addressed within the team?

Tier 1 Customer Service Reps often face challenges such as handling high call volumes, addressing repetitive inquiries, and managing occasionally frustrated customers. To help with these challenges, teams typically provide extensive training, access to a knowledge base, and regular coaching sessions. Many companies also encourage collaboration, allowing reps to escalate complex issues to higher tiers or consult with team leads for support. This structure ensures that Tier 1 reps can focus on resolving common issues efficiently while developing their communication and problem-solving skills.

What is the difference between Tier 1 Customer Service Rep vs Customer Support Specialist?

AspectTier 1 Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma; additional certifications may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & Industry UsageRetail, telecom, service industriesTech, software, telecommunications
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

While both roles involve assisting customers, Tier 1 Customer Service Reps typically handle basic inquiries and issues, focusing on general support. Customer Support Specialists often deal with more technical or complex problems, requiring additional product knowledge or technical skills. The roles overlap in customer interaction but differ in complexity and specialization.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Rep, and why are they important?

To thrive as a Tier 1 Customer Service Rep, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and call center phone systems is usually required. Patience, active listening, and a positive attitude help you resolve customer issues efficiently and create a welcoming experience. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in a frontline service position.

What are Tier 1 Customer Service Reps?

Tier 1 Customer Service Representatives are frontline support staff who handle the initial contact with customers seeking assistance. They typically respond to basic inquiries, resolve common issues, and provide information about products or services. If a problem is more complex or requires specialized knowledge, Tier 1 reps escalate the issue to higher-level support teams. Their goal is to ensure a positive customer experience and resolve issues efficiently.
More about Tier 1 Customer Service Rep jobs
What cities are hiring for Tier 1 Customer Service Rep jobs? Cities with the most Tier 1 Customer Service Rep job openings:
What job categories do people searching Tier 1 Customer Service Rep jobs look for? The top searched job categories for Tier 1 Customer Service Rep jobs are:
Tier 1 Customer Service Rep jobs near you
Customer Service Representative

Customer Service Representative

Applied Underwriters

Omaha, NE • Hybrid

$21.12/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Applied Underwriters rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

United Risk is a global property and casualty insurance underwriting and distribution platform with deep worldwide technical resources, large underwriting capacity, and an entrepreneurial spirit. A performance outlier for over three decades, United Risk is a magnet for top-tier talent and has become the global choice of top quartile insurance entrepreneurs.
We are seeking a detail-oriented Customer Service Representative (CSR) to support our multi-line MGA operations. This role focuses on policy servicing and client support. The ideal candidate is organized, customer-focused, and comfortable working across multiple insurance lines in a fast-paced environment.
Requirements:

  • Associate's degree in business or equivalent experience.
  • Strong customer service or administrative support experience in any industry (call center, financial services, retail leadership, hospitality, office administration, etc.).
Expectations:
  • This position is fully in-office, five days per week. Remote or hybrid work is not available.
  • This role follows a structured daily schedule. Each schedule includes a one-hour unpaid lunch and requires 8 hours of work per day. Once selected, start and end times are consistent and not flexible day-to-day. Employees work one of the following fixed schedules:
      • 8:00 AM - 5:00 PM
      • 8:30 AM - 5:30 PM
      • 9:00 AM - 6:00 PM
  • Consistent attendance and punctuality-especially during the first 30 days-are essential requirements of this role.
Our Benefits Include:
  • 100% employer-paid medical, dental, and vision insurance for employees.
  • 401(k) plan with 100% immediate vesting and a 4% company match.
  • Paid time off (PTO) and paid holidays.
  • Life, disability, critical illness and accident insurance.
  • Employee Assistance Program (EAP).
  • Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses.
  • Tuition reimbursement.
  • Fitness reimbursement and various additional quality-of-life benefits.

$21.12 - $21.12 an hour
United Risk is independently owned and operated by its practice partners and is affiliated with Applied Underwriters through its common and powerful brand identity.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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